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Closing the Loop

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Closing the Loop

  1. 1. Georgia International Information Literacy Conference September 21, 2012 Closing the Loop: UsingAssessment Data to ImproveLibrary Instruction Programs Adrianna Lancaster, Dean Chelsea Baker, Instruction & Circulation Librarian East Central University Linscheid Library
  2. 2. Institutional Snapshot
  3. 3. Assessment Process
  4. 4. Kinds of Data
  5. 5. Reference Assessment Data• Peer Evaluation Forms• Reference Assessment Survey Cards
  6. 6. Instruction Assessment Data• Peer Evaluation Forms• Faculty Evaluation Forms• Student Evaluation Forms
  7. 7. What Kinds of Data Do You Collect?
  8. 8. Assessment Process
  9. 9. Closing the Loop… Why Not?
  10. 10. Our DataPeer Evaluations Survey Questions 1. Does the librarian seem approachable and generally aware of the reference floor while at the reference desk? 2. Does the librarian greet people in a courteous manner as they approach the reference desk? 3. Does the librarian understand the users needs and respond accordingly? 4. Does the librarian make full use of the available resources to meet the user’s needs? 5. Does the librarian seem at ease and take steps to make the user comfortable? 6. Does the librarian ask follow-up questions to ensure the users needs are met? 7. Does the librarian close the transaction tactfully and make the user aware they are available should they require further assistance?
  11. 11. Our DataDoes the librarian make full use of the available resources to meet the usersneeds? 2008 2009 2010Does Not Meet Expectations (1) - - 5 18% 1 3%Meets Expectations (2) 13 57% 7 25% 14 45%Exceeds Expectations (3) 10 43% 16 57% 16 52%Does the librarian seem at ease and take steps to make the usercomfortable? 2008 2009 2010Does Not Meet Expectations (1) 2 9% 1 4% -- 0%Meets Expectations (2) 15 65% 20 71% 25 81%Exceeds Expectations (3) 6 26% 7 25% 6 19%
  12. 12. Closing the Loop Process1. Brainstorm possible problems.2. Select the problem to address.3. Brainstorm many possible solutions to the problem, and the resources needed for each solution.4. Select a strategy or strategies to implement.
  13. 13. Our DataDoes the librarian make full use of the available resources to meet the usersneeds? 2008 2009 2010Does Not Meet Expectations (1) - - 5 18% 1 3%Meets Expectations (2) 13 57% 7 25% 14 45%Exceeds Expectations (3) 10 43% 16 57% 16 52%Does the librarian seem at ease and take steps to make the usercomfortable? 2008 2009 2010Does Not Meet Expectations (1) 2 9% 1 4% -- 0%Meets Expectations (2) 15 65% 20 71% 25 81%Exceeds Expectations (3) 6 26% 7 25% 6 19%
  14. 14. Your Turn
  15. 15. Our DataDoes the librarian make full use of the available resources to meet the usersneeds? 2008 2009 2010Does Not Meet Expectations (1) - - 5 18% 1 3%Meets Expectations (2) 13 57% 7 25% 14 45%Exceeds Expectations (3) 10 43% 16 57% 16 52%Does the librarian seem at ease and take steps to make the usercomfortable? 2008 2009 2010Does Not Meet Expectations (1) 2 9% 1 4% -- 0%Meets Expectations (2) 15 65% 20 71% 25 81%Exceeds Expectations (3) 6 26% 7 25% 6 19%
  16. 16. Our SolutionLibrarian and Staff Training Manuals
  17. 17. The Closed LoopDoes the librarian make full use of the available resources to meet the usersneeds? 2008 2009 2010 2011Does Not Meet Expectations (1) - 0% 5 18% 1 3% 1 3%Meets Expectations (2) 13 57% 7 25% 14 45% 21 53%Exceeds Expectations (3) 10 43% 16 57% 16 52% 18 45%Does the librarian seem at ease and take steps to make the user comfortable? 2008 2009 2010 2011Does Not Meet Expectations (1) 2 9% 1 4% - 0% - 0%Meets Expectations (2) 15 65% 20 71% 25 81% 24 60%Exceeds Expectations (3) 6 26% 7 25% 6 19% 16 40%
  18. 18. Questions? Thank you!Adrianna Lancaster Chelsea Baker580.559.5368 580.559.5370alancaster@ecok.edu cbaker@ecok.edu library.ecok.edu

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