1. PROFESSIONAL BACKGROUND
SKILL HIGHLIGHTS
ACCOMPLISHMENTS
PROFESSIONAL EXPERIENCE
DEBRA CAIN
24 Granger Way, Townsend, MT 59644 | H: 406-291-1961 | C: 406-291-1961 | cainangel24@yahoo.com
Driven and compassionate healthcare professional with 32 years hands-on experience in fast-paced
medical and dental clinic environments. Accountable and responsible with a strong focus on patient
wellness.
Strong medical ethic
Strong clinical judgment
Computerized charting specialist
Problem resolution ability
Healthcare billing proficiency
Patient/family focused
Abides by infection control
standards
Chart preparation/filing aptness
CPR/BLS certified
Talent in obtaining/charting vital
signs
OSHA
Outpatient Clinic
Family Health Care
Clinic Business Administration
Clinical Services
Set up a successful medical and dental clinic
Created recall systems both medical and dental clinics
Policy Development
Developed policies and procedures for both a medical and dental
practice
Total Quality Management:
OSHA Manager
Documentation
Ensured charting accuracy through precise documentation.
09/2007 to Current Office Manager/LPN
Trapp Medical Clinic, P.C. － Townsend , MT
18 years of management experience.
32 years of office experience.
Records and files patient data and medical records.
Strictly followed all federal and state guidelines for release of
information.
Writes clear and detailed clinical phone messages for physicians.
Directs patient flow during practice hours, minimizing patient wait time.
Acquires insurance authorizations for procedures and tests ordered by the
attending physician.
Maintains an organized logging system for tracking test results.
Prepares prescription refill requests on behalf of the physician.
Schedules patient appointments.
Completes registration quickly and cordially for all new patients.
Monitors shared email in-boxes and ensures inquiries were addressed.
Provides administrative support for the physician.
Schedules radiology exams for patients.

2. Resolves and clarifies issues with patient medications and collaborates
with local pharmacies.
Demonstrates knowledge of HIPAA Privacy and Security Regulations by
appropriately handling patient information.
Confirms patient information, collects copays and verifies insurance.
Posts charges, payments and adjustments.
Applies payments, adjustments and denials into medical manager
system.
Efficiently performs insurance verification and pre-certification and
pre-authorization functions.
Administers, directs and coordinates the activities of the agency.
Expertly plans, coordinates, organizes and directs all operations of the
agency.
Cooperates with other health related agencies and organizations in
community activities.
Revises policies and procedures in accordance with changes in local,
state and federal laws and regulations.
Keeps abreast of advances in medicine, computerized diagnostic and
treatment equipment, data processing technology, government
regulations, health insurance changes and financing options.
Participates in clinic based Quality Assurance Program.
Maintains all confidential personnel files, licensing and CPR compliance
records.
Ensures HIPAA compliance.
Records patients' medical history, vital statistics and test results in
medical records.
Escorts patients to examination rooms and prepared them for physician
exams.
Tests patients' blood glucose levels.
Schedules patient's for tests and referring them to specialists.
Gives test results to patients.
09/2005 to 09/2007 LPN/X-Ray Tech
North Country Medical Clinic － Eureka, MT
Scheduled patient's for tests and referring them to specialists.
Gave test results to patients.
Recorded and filed patient data and medical records.
Wrote clear and detailed clinical phone messages for physicians.
Prepared prescription refill requests on behalf of the physician.
Scheduled patient appointments.
Helped physicians examine and treat patients by assisting with
instruments, injections and suture removal.
Provided treatment within scope of practice as defined by state law.
Recorded patients' medical history, vital statistics and test results in
medical records.
Escorted patients to examination rooms and prepared them for physician
exams.
Produced high-quality images for referring physicians.
Performed lab tests and communicated results.
Maintained patient privacy and confidential patient information.
09/2002 to 09/2005 LPN/X-Ray Tech
Helena Healthcare － Helena, MT
Rooming patient's and preparing them for the physician. Interviewing
the patient and taking vital signs
Scheduling patient's for tests and referring them to specialists.
Giving test results to patients.
Helped physicians examine and treat patients by assisting with
instruments, injections and suture removal.
Provided treatment within scope of practice as defined by state law.
Educated patients about their treatments.
Produced high-quality images for referring physicians.
Recorded and filed patient data and medical records.

3. EDUCATION AND TRAINING
CERTIFICATIONS
Wrote clear and detailed clinical phone messages for physicians.
Prepared prescription refill requests on behalf of the physician.
Scheduled radiology exams for patients.
Demonstrated knowledge of HIPAA Privacy and Security Regulations by
appropriately handling patient information.
01/1999 to 09/2001 Patient Accounts
Broadwater Health Center － Townsend, MT
Investigated past due invoices and minimized number of unpaid
accounts.
Recorded and filed patient data and medical records.
Demonstrated knowledge of HIPAA Privacy and Security Regulations by
appropriately handling patient information.
Correctly identified errors and re-filed denied/rejected claims as they
were received from the Patient Account Representative.
Confirmed patient information, collected copays and verified insurance.
Completed appeals and filed and submitted claims.
Posted charges, payments and adjustments.
Applied payments, adjustments and denials into medical manager
system.
Submitted refund requests for claims paid in error.
Carefully prepared, reviewed and submitted patient statements.
Ensured timely and accurate charge submission through electronic
charge capture, including the billing and account receivables (BAR)
system and clearing house.
09/1982 to 01/1997 Office Manager/Dental Assistant
Matt West, DDS － Townsend, MT
Recorded and filed patient data and medical records.
Scheduled patient appointments.
Demonstrated knowledge of HIPAA Privacy and Security Regulations by
appropriately handling patient information.
Posted charges, payments and adjustments.
Applied payments, adjustments and denials into medical manager
system.
Carefully prepared, reviewed and submitted patient statements.
Properly sterilized dental equipment and examination rooms in
accordance with infection control policies.
Operated x-ray machines and developed x-rays.
Correctly arranged instrument trays prior to dental procedures and
surgeries.
Assisted dentist with diagnostic, preventative, general, orthodontic,
endodontic, surgical procedures.
Polished teeth and applied fluorides.
Followed protocols regarding quality assurance, biohazards, infection
control, charting and emergencies.
2002 Associate of Science: Nursing
Helena College of Technology － Helena , MT
4.0 GPA
BLS - Basic Life Support
Limited Permit X-Ray License - MT
Dental X-Ray Certificate
Coronal Polishing Certificate