A letter stating how my experiance can benefit organisations in the government and non profit sector.

1. Dear Sirs,
Please considerme forthisposition.Iama dedicatedandambitiousfemale.Iampassionate about
social justice andequalityandthisisreflectedinmydegree choice.Iunderstandthatthisisavaried
role gearedtowardmonitoringand vettingcalls,emailsandlettersasisappropriate toprocess
complaints.Ihave a verygoodknowledge of local organisationsaswell asregional, thatmayhelp
me in the signpostingprocessandknow how importantitis to getpeople passedontothe correct
institutionsthatmayhelpthem getthe response thattheyneed.Thishasbeenalarge part of my
volunteerworkwiththe sortedhousingprojectranthroughthe CitizensAdvice Bureau,aswell as
my mostrecentjobwithWarwickshire VisionSupport.
I have a verygood telephonemannerandhave done varioussalesandcustomerservice roles.Ihave
a proventrack record of dealingwith irate clients.IamtrainedinMAPA Managementof Progressive
and Actual Aggression. Ihave excellentcommunicationskillswhichisparamountforthisrole along
withdiplomacyandempathy. Ihave dealtwithpeople from all backgroundsracesandclasseswith
the upmostrespectanddignity. Havingworkedwithpeople withlearningdifficultiesandautism, I
have a deepconcernand empathywithall typesof humanexperiences;Iama people person and
alwaysgetthe bestresults,due tomy nonjudgmental manner.
I alwaysworkbestundera little pressure;Iam usedto a call centre environmentandused totargets
relatedtocall handling. IworkedatBudgetCar Insurance forfive yearsandthe fact that I was
consistently salespersonof the month istribute tomyconscientiousworkethic(siftingand
monitoringcallstoincrease productivity), excellentcommunicationskillsandmydrive tosucceed.I
have overmy variousjobshadto learnhow to use theircomputersystemsanddata bases.Asa 2-1
graduate I have provedmycapacity to learnandapplycomplex information.Itisalsodue tohaving
clearand effectivewritingskillsthatIhave achievedsucha highstandardof degree. ModulesIhave
undertakeninthe degree include “WorkinginOrganisations”and“DevelopingProfessionaland
AcademicSkills”.
Keyto goodcommunicationandresultswhendealingwithclientsishavingeffective listeningskills. I
have exemplifiedthisin mymostrolesworkingwiththe visuallyimpaired. Ihave undertaken at
Warwickshire VisionSupport,butalsoacrossall previousroles.Ican saythat I have had at the very
minimum12 months experience of handlingcomplaints.Inmyfive yearrole atBudgetIhad to
handle some difficultcomplaintsbutalsoatthe EventsContactCentre and withinmyrole as
volunteercoachforthe CitizensAdvice Bureau.Loggingandrecordingdataaccuratelyandhandling
confidentialandsensitiveinformationhave beenaconstantand are almostsecondnature.Ihave
goodorganisational andadministrationskills.IamIT literate.
I believethatthisisthe ideal long-termpositionthatIneedtogrow in,and that I can offermybest
skillsin.Iwouldlike tobe invitedforaninterview sothatyoucan know more about me.