Deborah Russo is highly professional and efficient in her work. Over a decade of working together, she has proven to be accurate in her communications and diligent about keeping customers informed and on task. Her professionalism and courteous, respectful demeanor would make her a valuable addition to any company. The director recommends Russo as a dedicated, committed employee for the pending acquisition.

1. CUSTOM HEALTHCARE SYSTEMS, INC.
4205 EUBANK ROAD
RICHMOND, VA. 23231
804-421-5959*** (FAX) 804-421-5961***800-933-4440
EMAIL: info@customhealthcaresystems.com
*______________________________________________________________*
August 11, 2014
To Whom It May Concern:
It has come to my attention through mutual business associates of the pending sale of Medical
Action Industries to Owens & Minor and I wanted to take this opportunity to submit a letter of
reference for Ms. Deborah Russo.
As a business owner for over 30 years, I have had the opportunity to associate with hundreds of
people around the country and Ms. Russo is one of only a handful for whom I would take the time
to write a personal letter of recommendation.
As a direct business contact for over a decade, I have found Ms. Russo to be highly professional.
It is obvious in her efficiency and accuracy in documents communicated between our businesses.
Not only have her professional applications been of excellent quality, her person to person
demeanor would be beneficial to any business fortunate enough to retain her services and skills
as a valued employee. She has always been diligent about notifying me of our new orders in the
system and keeping me on task with my payments while growing our business, yet always being
courteous and respectful to me as a customer.
As Ms. Russo and our Company are states apart, we do not have the opportunity to hire her as a
valuable addition to our staff, however, I would certainly recommend her as a dedicated,
committed addition to your Company.
Regards,
Carol D. Heath
Director of Office Operations
Management Representative