Professional Resume

1. DONNA MARIE MILLIGAN
Riverside, CA 92506 USA
cdmarie@sbcglobal.net
I am an accomplishedExecutive Assistant,Administrative SupervisorandManager,interestedinapositionwith
a forward-thinkingorganizationwithaculturallydiverseandpositiveenvironment. EverydayIinteractwith
visitors,customers,clients,andemployeesateverylevel. Iam highlydetail-orientedwithstrongleadership,
organizational,follow-upandanalytical skills.Iamcommittedtothe successof eachemployee,aswellas
attainingsuperiorcustomerandclientsatisfaction. Mycontinuingquestforknowledgeandinterestsin
psychology,law,true crime andthe rightsof the disabled,abused,children,veterans,seniorsandanimals
resultedinbeingselectedtoparticipate inthe Riverside Police DepartmentandRiversideCountyDistrict
Attorney'sCitizens'Academies,thatgive insightsintohow eachentityworksandare taughtby the Officers,Task
Forces,AttorneysandVictim'sRightsAdvocateswholive andworkthe cases.Iwas alsoselectedtoparticipate in
the "AFSCME Strong"Women'sLeadershipAcademy,strategizingforsuccessandforempoweringotherwomen
inside andoutside of the Union,whoare inthe workforce.
Career Summary:
Demonstratedexperience in:
▪ Executive,Administrative OfficeandRetail management
▪ Executive,AdvertisingSalesandRetail support
▪ AccountsReceivables,Billing,DebtCollection,Auditing
▪ Advertising/Retail Sales
▪ Profitgeneration
▪ PolicyandProcedure development
▪ ProjectManagement
▪ Creating,proofreadingandeditingreports,documents,forms,articles,editorial,recipes,wine
labels,literature andadvertisements
▪ Magazine SubscriptionManagementandFulfillment-regionalandnational publications
▪ Shippingandreceiving
▪ Settinguploandocuments,aswell asauditingloandocumentfilesforcompliance
▪ Schedulingof employees,aswell asrecruiting,hiring,trainingandterminations
▪ Fundraising
▪ Medical terminology
Responsibilitiesthroughoutmy career:
▪ Processingapproximately$2-3million/yearrevenuefromsubscriptionsof one regional
publication, InlandEmpireMagazine,withareadershipof 255,000+ and one national
publication, Tastesof Italia, withareadershipof 122,000+.
▪ Processingadvertisingpurchase orders,contractsandrevenue.
▪ Continuedcontributionsinthe restructuringof CompanyPoliciesandProceduresand
maintenance updatesasrequiredbyuppermanagement.
▪ Continuedmaintenance of CirculationProceduresIauthoredandimplementedforthe
SubscriptionDepartmentsof Inland EmpireandTastesof Italia Magazines.
▪ Continuedmaintenance of Telephone EtiquetteandOffice ProceduresIauthoredand
implementedforInlandEmpire MediaGroup,Inc.
Software Proficiency:
▪ FirstEdition,IntuitQuickBooks,MicrosoftWord,MicrosoftExcel,MicrosoftPublisher,
OpenOffice,Google Docs,ACT!andMicrosoftOutlookprograms.
Professional Experience:

2. 8/90-Present INLAND EMPIRE MEDIA GROUP,INC.,Riverside, CA.
Executive Assistant/Administrative Supervisorfor InlandEmpire and Tastes of Italia
Magazines
▪ SeniorAccountsReceivablesSupervisorfor Inland EmpireandTastesof Italia
Magazines.
▪ SeniorSubscriptionSupervisorfor Inland EmpireandTastesof Italia Magazines.
▪ CustomerService ManagerforInland Empire andTastes of Italia Magazines.
▪ Instrumental inthe continuedannualprofitof InlandEmpire MediaGroup,Inc.via
leadgeneration,subscriptiongenerationanddebtcollection.
▪ Assistance inthe restructuringof Company Policiesand Procedures andcurrently
maintainupdatesasrequiredbyuppermanagement,asourbusinessclimate
continuouslyevolves.
▪ Authored Circulation Procedures andcurrentlymaintainupdatesasrequiredbythe
SubscriptionDepartmentsof Inland EmpireMagazine andTastesof Italia Magazine
to continuallykeepthe departmentsasstreamlinedandefficientaspossible.
▪ Authored TelephoneEtiquetteand OfficeProcedures forInlandEmpire Media
Group, Inc.These guidelinesare updatedasnecessaryasa resultof these
implementations.
1/11-Present LORENZI ESTATE WINES,Riverside,CA/Temecula,CA.
(OwnedandoperatedbyandinconjunctionwithINLANDEMPIREMEDIA GROUP, INC.)
▪ Wine Literature andWine Label Proofreading
▪ Shipping
▪ Office Support
2/93-3/94 DIRECTORS MORTGAGE/NORWESTMORTGAGE,Riverside,CA.
▪ DirectSalesAssistant(NightCrew)
▪ Authoreddetailednotesforvariousproceduresincludinginitial loanset-upsand
auditingforthe nightstaff at DirectorsMortgage/NorwestMortgage,which
resultedinthe re-trainingof the nightstaff,aswell asthe day staff,inthese
procedures.
Education/Courses/SpecializedTraining:
County of Riverside DistrictAttorney Citizens’Academy
▪ 10-weekcourse coveringbasicprocessesandproceduresof the RiversideCountyDistrictAttorney’s
Office.
City of Riverside Police DepartmentCitizens’Academy
▪ 10-weekcourse coveringbasicprocessesandproceduresof the Cityof Riverside Police Department.
“AFSCMEStrong” Women’sLeadershipAcademy
▪ Strategiesforsuccessandfor empoweringotherwomeninsideandoutside of the Union,whoare inthe
workforce.
Wohl Shoe Company, Los Angeles,CA.
▪ BusinessManagement
▪ BusinessAdministration
▪ Executive Training
Riverside CommunityCollege,Riverside,CA.
▪ Psychology
▪ Sociology
▪ Medical Terminology

3. Organizations:
▪ AFSCME Union- UDW Local 3930
▪ Carl R. MeairsAmerican LegionPost 289, Riverside CA
▪ American Cancer Society
▪ Riverside PolytechnicHighSchool CounselingAdvisoryCouncil, Riverside,CA- October2015-June 2018
o ParentRepresentative onthe Council
o Polyembarkedona processtoearn recognitionasa model school withregardsto
guidance/counseling,asa RecognizedASCA Model Program(RAMP) school.Discussionsincludedthe
model program,howto improve Poly'scurrentprogram, getfeedback,etc.OnJanuary20, 2017,
Polywasawardedthisdesignation,makingRiverside Polytechniconlythe secondschool inthe state
of Californiatohave thisdesignation.
▪ Relay for Life,Riverside/JurupaValley,CAChapter
o Team Memberas of October2016, of Rainbow of Hope.
o August2017- RisingStar FundraisingClubmemberdesignation
o June 2018 TeamSuperStars designation
o June 2018 SilverStarTeamFundraisingdesignation
o June 2018- Individual Jade ClubBadge
o June 2018- Individual GrandClubdesignation
▪ Relay for Life,Riverside,CAChapter
o June 2012-2015- Co-CaptainforKrewe of Athena,RelayforLife,Riverside,CA Chapter.Personally,
have reachedJade Level twoyearsrunning,inadditiontoPlatinumandBronze Levels,aswell asTop
Fundraiseronteaminfundraisingfor events.
o July2015- 10th Place Top Fundraiser~Individual personal achievementoutof 32 participating
teams.
▪ AVID- MatthewGage Middle School,PolytechnicHighSchool,Riverside,CA- August2012-June 2018
▪ Tidal WavesSwim Club- Riverside,CA- January2012-May 2018
▪ Boys Varsity Swim- PolytechnicHigh School,Riverside,CA- August2014-June 2018