1. MMONAONA PPARISARIS
Phone: (405) 826-3635| Email: mona_paris@hotmail.com
Address: 2632 NW 181st
St., Edmond, OK 73013
SUMMARY OF QUALIFICATIONS
Highly qualified and experienced administrative management professional demonstrating a solid background in
handling most financial aspects of a business. Currently seeking a position in Accounting which will effectively
utilize all acquired skills, abilities, and areas of expertise as follows:
 Asset Auditing
 Recovery Analysis
 Staff Supervision
 Adjusting Entries
 Recordkeeping
 Client/Vendor Relations
 Collections
 Invoicing/Billing
 Accounts Receivable
 Regulatory Compliance
 Revenue Recovery
 Cost/Loss Reduction
CORE COMPETENCIES
• Highly skilled in all aspects of recording transactions, reconciling accounts, researching benefits and
ensuring accuracy and completeness of data.
• Proven ability to identify and implement improvements to streamline processes and increase efficiency
and productivity.
• Solid communication, interpersonal, time management, analytical, organizational, and leadership skills.
• Expertise in preparing billing statements, liens, invoices, and bonds.
• Proficient in various accounting programs, systems, and Microsoft applications.
EDUCATION
University of Central Oklahoma · Edmond, OK | B.A. in Journalism: Public Relations and Business
Communications 1998
PROFESSIONAL PROFILE
Mercy Health · Oklahoma City, OK 2011 - Present
Accounts Representative for Primary Care Physicians Clinics & Hospitals
• Reviewing the payment status of patient accounts and initiating proactive calls and timely collection
efforts once an account becomes delinquent.
• Working directly with patients in collecting delinquent accounts before sending to collection agency.
• Billing adjustments & cash applications personnel in resolving issues that may be preventing patients
from making timely payments.
• Ensuring the performance, quality, service, accuracy, compliance and the efficiency of these operations..
• Responsible for negotiating and evaluation, assessment, and response process to ensure all contract
related terms and conditions (legal) are properly addressed within a time-line that meets operational needs
and schedules.
• Maintain office services, organize office operations and procedures.
• Monitor clerical functions and makes necessary adjustments.
• Schedule and follow up on work results, summarizing information, and identifying trends.
• Organize, manage, and coordinate patient and physician scheduling.
• Insure that proper procedures and methods with insurance companies to verify benefits and ensure
efficient registration process.
• Follow up with patients to collect outstanding balances due.

2. Credit, Collection, Customer Care and Contract Vendor Manager (2005-2011).
Responsible for directing and managing departmental personnel for the credit and recovery units. Establishing
credit lines and monitoring the various consumer and commercial lines of credit for increasing and lowering
existing credit limits. Reviewing the payment status of customer accounts and initiating proactive calls and timely
collection efforts once an account becomes delinquent. Working directly with customers in collecting delinquent
accounts and with sales, Customer service and billing and cash applications personnel in resolving issues that may
be preventing customers from making timely payments. Ensuring the performance, quality, service, accuracy,
compliance and the efficiency of these operations. Responsible for negotiating and drafting Supplier Contracts in
tender preparation, evaluation, assessment, and response process to ensure all contract related terms and
conditions (legal and commercial) are properly addressed within a time-line that meets operational needs and
schedules. Drafts and communicates exceptions to tender documents, Requests for Proposals (RFPs), and
Requests for Quotation (RFQs) in accordance with company policies and procedures.
Key Responsibilities
• Supervise and provide training and leadership to a team of Credit/Recovery Analysts.
• Manage an Accounts Receivable portfolio, to eliminate customer delinquencies, improve cash flow and
lower DSO.
• Call or e-mail customers with overdue balances to determine why payments were not made pursuant to
terms.
• Record actions taken with respect to delinquent accounts and maintain records of all customer
interactions.
• If the customer has promised payment, follow-up to ensure that payment is received. If the customer is
disputing the amount due, resolve the dispute with billing and / or sales.
• Resolve short pay issues
• Resolved cash and credits on accounts.
• Prepare periodic reports of key customer accounts and other reports as request by the Director of Credit &
Collections.
• Reconcile customer accounts when necessary.
• Review files to ensure that all efforts have been made for in-house recovery in order to significantly
reduce the departmental commission expense.
• Performs an experienced level of decision making, critical thinking, and support to external collection
agencies to obtain increased cash recoveries.
• Ability to make multiple discretionary judgments in line with company and departmental policy while
providing excellent customer service.
• Prepare various documents, including customer financial statements and collection data reports.
• Thoroughly analyze damage claims, evaluate recovery, and establish goals for performance accountability
in a final effort to recover outstanding balance prior to referral to an outside collection agency.
• Ensures best value is achieved by competitive tendering, effective negotiation, and fit for purpose
contract structure that mitigates Company risk.
• Works closely with operations in tender preparation, evaluation, assessment, and response process to
ensure all contract related terms and conditions (legal and commercial) are properly addressed
• Collaborates with all relative departments in contract preparation and in the negotiation process
(Operations, Legal, HSE, Tax, Finance etc.).
• Works closely with Operations to pre-qualify new vendors as required for placement on the Company’s
Approved Vendor List
• Identifies and builds key relationships with Operations personnel and key services suppliers
• Performs regional market analysis for services as required.
• Tracks, manages, and reports the results of company services procurement compared to industry and
competitive benchmarks
• Administers and maintains contracts in compliance with contract administrative procedures in collecting
delinquent accounts and with sales, customer service, billing and cash applications personnel in resolving
issues that may be preventing customers from making timely payments. Ensuring the performance,
quality, service, accuracy, compliance and efficiency of these operations. Responsible for negotiating and
drafting Supplier Contracts in tender preparation, evaluation, assessment, and response process to ensure

3. all contract related terms and conditions (legal and commercial) are properly addressed within a time-line
that meets operational needs and schedules. Drafts and communicates exceptions to tender documents,
Requests for Proposals (RFPs), and Requests for Quotation (RFQs) in accordance with company policies
and procedures.
• Balances to determine why payments were not made pursuant to terms.
.
References
Don Smith
Attorney At Law
(405) 816-4627
dsmithok@aol.com
Trae Rahill
Mercy Health Center / Operations Manager
(405) 206-2327
Trae.rahill@mercy.net
Pam Stewart Price
Mercy Health Center / Retired
(405) 812-6514
buckeyeinok@cox.net