During this webinar Jannes Slomp (professor World Class Performance) asked Isao Yoshino, 40 years manager at Toyota, about hansei. Yoshino made clear that ‘self-reflection’ has to be seen as the C (Check) in PDCA. It is important that managers are serious about doing PDCA and especially the C(heck). By doing so, the ‘wheel of continuous improvement’ will keep turning. You can watch the recording of this online masterclass through our youtube channel https://youtu.be/-CgiJKTYe8w

1. HANSEI: The Importance of Self-
Reflection in Continuous
Improvement
Masterclass by Isao Yoshino, moderated by Jannes Slomp
Masterclass HAN Lean-QRM Center
Please, mute your microphone en turn off your camera

3. Stretching PDCA is a key task for the manager
(and needs constant attention)

5. Target
Result (flow)
Method (lean principles)
Key mindset (respect, kaizen)
Targets may change.
In environments where agility is important,
we need to do PDCA faster..

6. Check: how to do that? Key elements in the ‘Check’ fase.
result is bad
(good process)
result is good
(good process)
result is bad
(bad process)
result is good
(by luck)
Result
Process
Key word:
LEARNING

7. Check: how to do that? Key elements in the ‘Check’ fase.
result is bad
(good process)
result is good
(good process)
result is bad
(bad process)
result is good
(by luck)
Result
Process
“Process/Method” is as important as “Result”.
• You develop “process” to attain your goal. It is controllable. “Result” is the outcome of
many factors including luck, which is often uncontrollable.
• The harder you contemplate the best process to attain your target, the more likely you find
the most efficient process/method and attain your goal.
Key word:
LEARNING

8. Steps in the check process
1. Are we happy with the result? (need for ‘scientific’ report that shows the quality of the result).
• What is different from what we desired/expected?
• What are the good things that are realized?
• Are there things that can be improved further?
• Which elements of the result can be copied elsewhere?
2. Are we happy with the process? (describe the ‘methodology’)
• Which process elements went different than desired/planned?
• What were the good things in the process?
• Are there things that can be improved further?
• Which elements of the process can be used elsewhere?
Why we? Because there are more stakeholders (customers, employees, company)!!
Don’t throw away targets because of only a bad process!!!
The boss/manager has a main responsibility for his employees – the role of the manager also need to be
checked. The boss has to show hansei (self-reflection). Bosses also make mistakes and can learn.

9. P D C A
Desired Result
Methodology (=Process)
Date for the Check (in agenda’s)
Real Result
Real Methodology (=Process)
CHECK is not ‘evaluation after finishing the project’
CHECK is a comparison !! With the goal to learn.
Don’t blaim
Why CHECK and why not STUDY (PDSA)??

10. Why should we be happy with PROBLEMS?
CA PDCA PDCA PDCA etc…
It is the starting point for PDCA
Managers have search for problems.
Not to blame someone, but to start turning the PDCA wheel.
Condition: accept that we are not perfect

11. SUMMARY: CHECK / HANSEI
Stretch PDCA
Do a thorough Check
Don’t blame
Learn and educate
Understand your role
(Check/Hansei is not needed for the past, but for the future)