Entry Level HR

1. Jordan730@cox.net LaVoria Riddick 757-439-0888
9 Mast Court
Portsmouth, VA 23703
Dear Hiring Manager:
I am confident I possess the necessary skills and experience you are seeking and would
make a valuable addition to your team. I possess more than 13 years of professional
experience in the Mortgage and Customer Service fields. My professional history
includes positions such as Mortgage Loan Processor at Movement Mortgage and Service
Release Processor at Loancare. Most recently, I completed my Bachelor’s Degree in
Human Resources Management and I am eager and excited to begin my career in the HR
field. Many of my skills are transferable and I am confident that my work experience and
knowledge over the years would indeed be an excellent match for this position. I have
attached my resume’ for your review and I look forward to speaking with you regarding
the position.
Best regards,
Lavoria Riddick

2. Lavoria N.
Riddick
9 Mast Ct.
Portsmouth, VA 23703
(757)439-0888(c)
(757)966-7554(h)
jordan730@cox.net
Summary
New graduate with Bachelor’s Degree in Human Resources Management looking to
begin a career in HR. Current Mortgage industry professional with loan-processing and
servicing experience and a comprehensive knowledge of conventional and
government loan programs. Thorough in gathering borrower information, verifying loan
documents and reviewing file documentation to guide each loan from preapproval to
closing. Computer savvy in MS Office and various mortgage-processing software.
Employment History
Movement Mortgage, Virginia Beach, VA 06/01/2015-present
Mortgage Processor
 Verifies, compiles, and types application information for mortgage
loans: Reviews residential loan application file to verify that
application data is complete and meets establishment standards,
including type and amount of mortgage, borrower assets, liabilities,
and length of employment.
 Recommends that loan not meeting standards be denied.
 Calls or writes credit bureau and employer to verify accuracy of
information.
 Types loan application forms, using computer.
 Calls specified companies to obtain property abstract, survey, and
appraisal.
 Informs supervisor of discrepancies in title or survey.
 Submits mortgage loan application file for underwriting approval.
 Types and mails approval and denial letters to applicants.
 Submits approved mortgage loan file to MORTGAGE LOAN
CLOSER for settlement.
 Records data on status of loans, including number of new
applications and loans approved, canceled, or denied, using
computer.
Loancare,Virginia Beach, VA 01/2014-05/2015
Service Release Processor
 Processed released loans from the servicing system via bulk transfer and
service release procedures. This includes completing bulk release tasks;
processing daily service release items; workstation setup; communication
with clients and new servicers, and service release reporting and
settlement.
 Communicated internally and externally (written/verbal) on items and
issues concerning transfers to ensure completeness, accuracy and
timeliness.
 Ensured approved goodbye letters are sent timely for outgoing transfers
and service release loans
 Ensured released loans are properly updated in accordance with
procedures.
 Reconciled and remits escrow funds to clients as required.

3.  Researched and clears discrepancies on service release loans in a timely
manner.
 Processed and distributes data/reports daily, weekly, monthly as required.
 Ensured accurate records of direct transfer costs are kept and clients are
billed in a timely manner.
HSBC, Chesapeake, VA 11/2003-4/2013
Senior Loan Specialist
 Processed mortgage payoffs accurately within time allotted by compliance
regulations and departmental policies while continuously exceeding quality and
compliance standards.
 Researched accounts extensively to resolve issues in timely manner.
 Maintained complete and accurate records of transactions.
 Made financial adjustments on accounts as necessary.
 Prepared payment histories upon customer request.
 Investigated credit bureau disputes and update credit reports.
 Collected and reconciled Demand Fee checks.
 Prepared and sorted incoming and outgoing mail.
 Developed new procedures and recommend suggestions to improve departmental
functions.
 Performed relief management duties in absence of manager.
 Trained new hires during the migration phase of the current department to ensure
successful transition of processes.
 Project Management- User Acceptance Testing to include business scenario writing,
test case writing, testing and validation of current and new functions. Process
implementation to ensure accuracy.
Education
Strayer University Chesapeake, VA
06/2016 GPA 3.3
 Bachelor of Business Administration: Human Resource Management
Other Experience
Typing-50 wpm. Microsoft Office applications: Word, Excel, PowerPoint, Access,
Outlook, Lotus Notes, PCL, Century II, MortgageServ, LPS, fax, printer, copier,
Internet, dual monitors. Excellent problem solving skills, great leadership skills, superb
communication skills, excellent multi-tasking skills, able to collaborate effectively with
other departments for resolution, work efficiently with little to no supervision.