1. Curriculum Vitae
LAUREN JONES
PERSONAL DETAILS
Location: Manchester
Notice Period: 4 Weeks
Minimum Salary required: £25,000
Driving Licence: Yes
Systems Experience: MicrosoftOffice, MicrosoftExcel, Visio,
Power Point, OB10, SAP & Sage 50
CAREER SUMMARY
July 2014 –May 2015
May 2015 - Present Shred-It Ltd
Credit Controller
Credit Control TeamLeader
Duties andResponsibilities:
Maintaining exceptional customer relations and promoting sound
customer service/experience.
Collecting top Local/National/Consolidated accounts with debt ranging
from30-60 days and <90 days overdue.
Process mapping
Management reporting
Processing arrear reminders
Managing a team of 14 credit controllers
Manage legal action process and suspension of accounts
Managing credit note process and trackers
Team 1-2-1’s
Recruitment & interview process
Debt calls
2. Managing UK inbound email boxes
Allocation of Cash, Card, BACs & Cheques
Reconciling accounts including reversals
Generating invoices, statements and re-bill
Resolved customer queries
Write off ’s
Reporting in to the AR Manager
Overseeing the Iron Mountain integration
Ran AR Department for 10 weeks with no AR Manager & no SSCDirector
and maintained a steady DSO
May 2013 –July 2014
Estates &Law Ltd
Credit Controller
Managing approx. 1000 accounts
Dunning Letters
Managed Legal process
Generating invoice and statements
Reporting to Managing Director
Allocation of Cash, BACs, Cheque & Card payments
Reconciling customer accounts
Managing paymentplans
Credit check and monitor customer credit limits
Bank reconciliations
Resolved customer queries
Eco-sign contracts
General administrative duties
Data entry onto in-housedata base
March2011 – May 2013
Support Worker
Blackpool Council
Enabling Service Users to live independently within a supported
living environment
3. Managing ServiceUser finances
Personalcare duties
Integration into the community
End of life care
Administration of medication
Issuing CarePlans
Risk Assessments
Reporting
General AD Hoc duties
Academic Education:
Maths C
English C,C
Science C,C
Geography C
History B
Child Care & Development C
R.E C
Resistant Materials C
Business Management & Administration – NVQ2
Key skills Maths & English
Health & Safety x 2
ECDL – Level 2
Customer Service - NVQ2
Moving & Handling
Safe Handling & Administering of Medication
Diploma in Health and Social Care
Safe Guarding Adults
Load Management