1. Karen Francess O’Brien
11 Worsley Road, Freshbrook, Swindon, SN5 8NU
Tel: 01793 614002 (answer phone) Mob:07935 900736
E-Mail – hayleysean11@sky.com
Profile
Professional and diligent individual having worked in various office environments for over 25
years. A team player used to working to deadlines and under pressure. Excellent knowledge
of SAP,CRM and Lis@. Excel (pivot tables and V Look Ups), Microsoft Word and Outlook
experience.
Key Qualities
 Works effectively as an individual or as a member of a team.
 Optimises time, information and resources to expedite maximum results.
 Good communication skills, both written and oral.
 Good interpersonal skills, having dealt with clients from outside agencies.
 Customer focused and excellent cross department working.
 Fast and accurate data entry skills.
CareerHistory
September 2007 – Present - Accounts Assistant. MAN Financial Services Plc.
• Cash allocation – bacs or cheque payments received
• Upload and download of one GBP bank account and two Euro accounts
• Balancing all of the above three banks on a daily basis
• Direct debit collections daily for GBP and Euro customers,up to £3million daily
• Auddis registration (electronic registration of DD mandates) and bank uploads
• BACS amendments
• British Telecom reporting – review bill and post to relevant cost centres
• GAP insurance reporting - posting journals and allocation against invoice
• Helped test SAP when being introduced into the company with frequent trips to Munich
• Introduction of a food voucher system to simplify recharges
• Assist with external and internal audit queries
• Euro repair and maintenance invoices coding/logging and paying
• Fuel and mileage reporting
• Vendor payment runs
• Balance sheet reconciliations for GBP and Euro accounts
• Processing returned direct debits and cheques
• Coding and posting up to 200 UK,Euro and Nordic invoices per week
• Checking supplier statements

2. • Writing out cheques,balancing petty cash up to £500
• Checking company credit card transactions
• Allocation of deposits and part exchange payments
• Setting up Vendors
• Answering telephone queries, scanning, filing and archiving
September 2006 – September 2007. Arval Ltd. Finance Co Ordinator. Reason for
leaving – Temporary job role.
• Invoice checking for purchasing errors
• Raising sundry invoices
• Checking direct debit advices
January 2003 – August 2006. Sodexho Education Services. Purchase /Sales Ledger
Assistant. Reason for leaving – Redundancy.
 Entering purchase invoices sent in by the schools within our contract (approximately
400 per week).
 Checking meal numbers against paperwork received by the schools and inputting
onto spreadsheets.
 Reconciliation of monies banked by the schools
 Raising Sales Invoices and Credit notes to the relevant Councils.
 Matching cheques received in respect of functions organised by the schools.
 Chasing outstanding debts.
October 2000-December 2003: MDSA and Catering Assistant at Freshbrook School,
Swindon.
May 2000-October 2000: Temporary Customer Service Advisor, BCA,Swindon.
November 1999-May 2000: Temporary Finance Operations Assistant, Debenhams,Swindon.
January 1993-October 1999: Training Officer/Assistant Team Leader working within
customer services, Readers Digest, Swindon.
1988-1993: Left employment to have children.
1987-1988: Claims Clerk, AA, Cardiff.
November 1984-October 1986: Correspondence Clerk, Harrods.
Training and Qualifications
Internal Finance Course
German Language for Industry and Commerce
AAT Level 1 and 2
Money Laundering Courses
NVQ Customer Services Level III

3. Communication in Business RSA II
English Language A Level
Typing RSA I (Dist)
Word Processing RSA II
Audio Typing RSA I
Fire Marshal Course
Safe Food Handling Certificate
Excel and Word Course
Book Keeping Pitman
Key Achievements
Active team member in the testing of new Lis@ system including full migration of
the accounting SAP FI System, particularly banking and AP.
Assisting with the writing of local instructions for my area of responsibility.
Implementing a new process regarding accounting for GAP Insurance