1. 37 MUKUVISI DRIVE, MSASA PARK, HARARE, ZIMBABWE
PHONE: mobile+263 774 088 471/+263 772 897 665; EMAIL: vmkuku@yahoo.com
MUKUKU VIOLET
PERSONAL INFORMATION
 Marital status : Married with two children
 Date of Birth : 1st
April 1978
 Nationality : Zimbabwean
 Religion :Christian
EDUCATION
 1991 - 1994 : Presbyterian Secondary School, Zimbabwe
 1995 - 1996 : Speciss College
 2010 - 2012 : Institute Of Bankers
 2012 - 2016 : University of South Africa
SUMMARY OF ACADEMIC QUALIFICATIONS
 1994 : Cambridge, General Certificate of Education, Ordinary Level
 2016 : Zimsec, Advanced Level
 1996 : Bookkeeping and Accounting
 2012 : IOBZ Diploma
 2016 : Bachelor of Business Administration
EXTRA CURRICULAR ACTIVITIES
 Brand Ambassador at Kingdom Bank
LANGUAGES
 Spoken and written : English and Shona
1

2. INFORMATION TECHNOLOGY
Fully conversant with,
 MS Excel, MS Word, MS PowerPoint
Working Knowledge of,
 Globus (T24 System)
LICENSE
Holding a valid class 4 driver’s license
 Light Motor Vehicles (Goods/Passengers)
SPORTS
 I play tennis
PROFESSIONAL COURSES
 Zimhost Training – CBZ Bank (2002)
 Customer Service Training – Kingdom Bank (2007)
 Motivation Success Programme – Kingdom Bank (2012)
WORK EXPERIENCE
 Feb 2000 to Dec 2002 : Commercial Bank of Zimbabwe-Bank teller
 Dec 2002 to Jul 2014 : Afrasia Bank Zimbabwe-Crown Banker
 Aug 2014 : Steward Bank-Direct Sales Agent
EXEPERIENCE (FULLY CONVERSANT/EXPOSED)
2

3. Industries
 Banking
Geography
 Africa : Zimbabwe.
PROFESSIONAL EXPERTISE
Bank Teller
 Effecting deposits and withdrawals
 Transfers and Rtgs
 Handling customer queries
 Cross selling bank products
 Vault and Atm custodian
Customer Service Officer
 Customer Relationship management
 Handling customer queries
 Administration of bank cheques, atm cards and credit cards
 Managing Investment portfolios for high networth clients
 Effecting international payments
 Accounts opening
 Cross selling bank products
 Issuing Drafts
Acting Senior Crown Banker
• Managing Branch Cash
• Supervising Personal Bankers
• Compiling monthly reports and returns
• Processing Loans and overdraft facilities
• Appraising Personal Bankers
3

4. • Vault Custodian
• Authorising Rtgs, transfers and withdrawals
• Telegraphic Transfers
• Issuing CD1, CD3 and GSD payments
• Investment facilities
Direct Sales Agent
 Customer relationship management
 Cross selling bank products
 Compiling reports and returns
 Managing customer queries
REFERENCES
Mr. S. Chin’anga
Commercial Bank of Zimbabwe
Union Avenue Branch
Harare, Zimbabwe
Tel: 263-4-749714, 755139
Mrs R. Takawira
Steward Bank
101 Union Avenue
Harare, Zimbabwe
Tel: 263 772 214 675
4

5. Mr C Gutsa
Afrasia Bank Zimbabwe
Borrowdale
Harare, Zimbabwe
Tel: 263 772 936 380
5

6. Mr C Gutsa
Afrasia Bank Zimbabwe
Borrowdale
Harare, Zimbabwe
Tel: 263 772 936 380
5