Prof Listening Skill-Non verbal

Prof Lalit ChandeProf Lalit Chande
WIN ++ ACADEMY
TRAINING CENTRE FOR DYNAMISM AND INNOVATIVE LIFE
http://weplalit.wordpress.c
om Prof lalit Chande-TNRCMS

MOTIVATIONAL & CORPORATE TRAINER
www.winplusplusacademy.comwww.winplusplusacademy.comwww.winplusplusacademy.comwww.winplusplusacademy.comhttp://weplalit.wordpress.c

Listening : The process of receiving,
constructing and responding to spoken
or nonverbal messages.
To hear something with thoughtful
attention

 Listening Is With The Mind
 Hearing With The Senses
 Listening Is Conscious.
 An Active Process Of Eliciting Information
 Ideas, Attitudes And Emotions
 Interpersonal, Oral Exchange

Listening is an active process that has three basic steps.
1. Hearing
Hearing means listening enough to catch what the speaker
is saying.
2. Understanding
The next part of listening happens when you take what
you have heard and understand it in your own way.
3. Judging
After you are sure you understand what the speaker has
said, think about whether it makes sense.

To understand involves more than just hearing!
You must LISTEN, too.

 You can improve your listening skills by
following some of these tips:
 Eye contact keeps you focused on the job at
hand and keeps you involved. Sit up straight
and let the speaker know you understand. At
appropriate times you may also smile, frown,
laugh, or be silent. These are all ways to let the
speaker know you are listening.

Avoid distractions.Avoid distractions.
Don’t let your mind wander or be distracted by anything
and everything.
Be an active listener.Be an active listener.
Ask yourself questions as you listen. What key points is
the instructor making?
Listen for main ideas.Listen for main ideas.
The main ideas are the most important points the speaker
wants to get across.
Pay special attention to statements that begin with phrases
such as “My point
is…” or “The thing to remember is…”

ACTIONS
SPEAK
LOUDER
THAN
WORDS!
!

 Non-verbal communication is the
communication with which we convey
messages through gestures, eye access cues,
body movements, facial expressions, clothing,
and eye contacts.
 Non -Verbal Communication is the message or
response not expressed or sent in words -hints ,
suggestions , indications.

 Non -Verbal signals are unconscious parts of
our behaviour which is a deeply rooted part in
our entire makeup.
 In fact, it is the most basic part of our
personality.
 NVC is the unspoken communication that goes
on in every Face-to-Face encounter with
another human being.

Body Language
Colour
Touch

 Body Language" The bodily gestures,
postures, and facial expressions by which a
person communicates nonverbally with
others”.
Body Language ?
1.Facial expression(s)
2.Eyes
3.Lips
4.Arms
5.Hands
6.Fingershttp://weplalit.wordpress.c

 Colour can reflect
culture, nature, attitude

Communicating through touch is another
important nonverbal behavior
Touch is culturally determined and each culture
has a clear concept of what parts of the body one
may not touch.
Indians:typically don’t touch with the left hand.
To do so is a social insult.
Mannerly in India to reccive anything from others
is only allowed with right hand.

 Affection
 Attention
 Announcing a
response
 Greetings inclusion
 Support

 Positive NV behaviour improves your
non-verbal communication effectiveness.
 You can improve your effectiveness as a
non-verbal communicator by observing
and analyzing both the physical
interactions and the body language,
appearance, gestures, vocal cues, eye
contact, and touching behaviour of the
participants.

Thank you…

Prof Listening Skill-Non verbal

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