1. Krystal L. Harner
307 Live Oak Drive
Mountain City, Texas 78610
(512)663-1238
krystalh421@gmail.com
OBJECTIVE: To gain a position where I can utilize my knowledge and skills and further my
advancement in a management or clerical position.
QUALIFICATIONS
I have worked within the Subway company for 11 years. I was promoted to shift manager
within 2 months of beginning my employment with Subway. I have shift lead up to general
management experience. I have over 15 years experience in customer service. I feel I have great
leadership skills and have led crews up to fifteen people at one location. I am an organized
person that can meet deadlines in a timely manner.
EMPLOYMENT
February 2016 – current Shift leader
Burger King shift leader. Customer service, helping day manager with paperwork and
scheduling. Counting registers and deposits.
November 2015 - January 2016 Customer Sales Rep
Target customer sales representative. Seasonal job, was top seller for “red card”
enrollments
July 2015 – October 2015 Store Manager
Subway Store Manager. Hiring and terminations. Tech support for register. Food
orders and inventory. Weekly paperwork and end of month inventory. Scheduling and
overseeing a very fast paced location.
February 2014 – June 2015 General Manager
Subway General Manager - Oversaw five stores in Buda, Kyle and
Wimberley. Training new management, oversees labor and
food control, check cleanliness of store, proper product preparation
including bread, cookies, and daily prep. Computer/credit card maintenance when
necessary. Troubleshooting non routine matters with the best possible
solutions. Evaluating managers and their crews. Installing new
registers. General maintenance. Opening new stores.
October 2013 - February 2014 - Store manager S&M Collectibles
Subway manager. Labor control, food order, scheduling, hiring and terminations,
training new staff, bi-weekly employee meetings, POPs, register updates, price changes,
phone orders and catering.
November 2010 - October 2013 - Store manager, Floyds Subway
2. Store manager. Labor Control food orders, scheduling, hiring/terminations,
training new employees/managers, POPs, register updates, menu/price
changes,
Deliveries, phone orders, employee evaluations.
June 2010 – November 2010 – Assistant manager, Floyd’s Subway
Assistant manager. Closing. Detail cleaning. In charge of store affairs when store
manager is absent. Phone orders. Inventory. Customer service.
November 2009 – June 2010 - Store manager, F+ Subway
Subway store manager. Labor control. Food Cost percentages. Inventory and
deliveries, customer service, customer complaints. Phone orders. Employee
evaluation,. Hiring and terminations
July 2009 – September 2009 – Store manager, Floyd’s Subway Inc.
Subway store manager. Deposits, deliveries, inventory. Opening tasks and closing
tasks, phone orders, customer service. Customer complaints, employee evaluations
and hiring.
Jan. 2009-June 2009 Manager, Yawbus, Inc.
Subway sandwich artist/manager. Floated between five stores helping resolve
problems. Deposits, deliveries, food ordering, quality control, opening tasks,
closing tasks, phone orders, customer service.
Aug. 2007- Jan. 2009 Store manager, JCL&D
Subway store manager/ sandwich artist. Managed and scheduled for two stores.
Will calls, food deliveries, end of week paperwork, deposits, maintenance calls, and
inventory. Opening tasks as well as closing tasks.
Nov. 2005 - Jun 2007 Shift manager, G&D Strickland, inc
AM shift manager/sandwich artist. Managed day crew and communicated with
night manager to resolve issues or concerns. Communicated with owner on daily
basis. Reopened store after remodel. Opening tasks as well as closing tasks. Food
orders and deliveries. Customer service. Money handling. Inventory. Organizing
and cleaning.
Dec. 2003-Aug. 2005 Cashier, Waitress Desert Flame
Money handling, customer service, entertainment coordinator, Cleaning,
organizing, multi-tasking.
Special Skills: Customer service, Multi-line phone, Filing, Faxing, Copy Machines, some Microsoft
Word and Excel
Other work experience upon request that includes building supply and
front office medical experience.
References -
Barbara Montoya - field inspector - (602)576-3291
Wendy Kadjan - general manager (602)390-0015
Vonda Floyd - owner (480) 940-0107
Markus Talley – Director of Operations - (830)285-2741
Christina Duncan – Director of Operations – (512)618-8531
