Chakameh Mortezania
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ITIL Advanced: Phase 4 (Service Operation): Operation Phase Roles-(Complete Translation of ITIL Standard Book 2011)
ITIL Advanced: Phase 4 (Service Operation): Incident Management-(Complete Translation of ITIL Standard Book 2011)
ITIL Advanced: Phase 4 (Service Operation): Request Fulfillment-(Complete Translation of ITIL Standard Book 2011)
ITIL Advanced: Phase 4 (Service Operation): Problem Management-(Complete Translation of ITIL Standard Book 2011)
ITIL Advanced: Phase 4 (Service Operation): Facility Management-(Complete Translation of ITIL Standard Book 2011)
ITIL Advanced: Phase 4 (Service Operation): Event Management-(Complete Translation of ITIL Standard Book 2011)
ITIL Advanced: Phase 4 (Service Operation): Access Management-(Complete Translation of ITIL Standard Book 2011)
ITIL Advanced: Phase 3 (Service Transition): Transition Planning-(Complete Translation of ITIL Standard Book 2011)
ITIL Advanced: Phase 3 (Service Transition): Change Management-(Complete Translation of ITIL Standard Book 2011)
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