1. Curriculum Vitae – Patrick Verriest 1/8
PERSONAL INFORMATION
Current Position Head of Outsourcing and Vendor management
Nationality Belgian
Date of Birth October 20, 1961
Contact info pverriest@hotmail.com / profile be.linkedin.com/in/patrickverriest/
0495/55.18.16
EDUCATION
Qualifications:
Graduate Accountancy - 1983
Master in Financial and Business Administration – 1996 - Vlerick
Young Managers Program “INSEAD“, Fontainebleau, France – 1999
Other relevant education:
PM course ( PMI)
Black Belt Six Sigma
Certifications:
Certified Project Manager Professional -(PMP) – since 2001
European Certified Assessor EFQM – since 2007
Change Management Methodology ADKAR - 2013
KNOWLEDGE OF LANGUAGES
Dutch Mother tongue
French Very good
English Very good
German Good
KEY EXPERTISE
Expertise:
Program / Change manager - successfully implemented processes, ERP packages, Telco
and utility products and managed the Euro transition – Tuc Rail , Essent, Brutelé, Ictra,
Syntigo, SPE/Luminus , Telenet Solutions, Mobistar and Banksys.
Program Manager - setting up process & data governance, setting up a PMO and
implementing various internal initiatives – , DHL, Luminus, Tuc Rail , Alpha Card
Program / Change Management Office - responsible for the creation of a company PMO
and the delivery of all company programs initiatives (integration of existing entities,
creation of new entity in Wallonia, risk management and finance /HR integration/ overall
SAP implementation) - SPE / Luminus
Change Management - global implementation of a European harmonisation program
” Vanilla “ and business owner of setting up a shared service centre related to credit
control activities for 16 countries – DHL group

2. Curriculum Vitae – Patrick Verriest 2/8
Last update: 6/05/2015
Quality management - introduction Continuous Improvement Program based on the
Business Excellence Framework (EFQM) linking the maturity of the company (CMM , CMMI)
and all various initiatives – SPE / Luminus
Business Process Management - link between process & project/ program management -
SPE / Luminus , Banksys and Tuc Rail
Senior IT management - Business Solutions development (CRM, ERP and Data warehouse) -
Mobistar - and CRM program management - Mobistar
Euro program management for all IT applications – Banksys and Outsourcing management
– Alpha Card
Billing and Credit Control specialist - GTE / Sylvania, Transamerica Leasing, DHL.
CAREER OVERVIEW & SUMMARY
Feb 2014 – Head of Outsourcing and Vendor Management– Alpha Card
April 2011 – Jan 2014 Head of Unit Portfolio Support – Tuc Rail
Jan 2010 – March 2011 Partner BeAligned- Senior Project Manager - Essent The
Netherlands & Brutelé
March 2008 - Nov 2009 Partner BeAligned - Senior Project Manager - NMBS Holding ICT
& Syntigo
Nov 2005 - Feb 2008 Director Central Program Office / Quality management - SPE /
Luminus
June 2003 – Oct 2005 Head of Business Solutions Development - Mobistar
July 2002 - May 2003 Corporate Systems & Processes Manager - Banksys
June 2000 - June 2002 Program manager - Banksys
May 1997 - May 2000 Global Finance Program Manager - DHL Global Coordination
Center
Oct 1993 - April 1997 Customer Accounting Manager and Business Process Manager,
- DHL International, Belgium & Netherlands.
Oct 1991 - Sept 1993 Credit and Collection Manager Europe - Transamerica Leasing,
Europe
June 1990 - Sept 1991 Credit Controller Benelux - GTE Sylvania
Feb 1983 - May 1990 Paribas Bank

3. Curriculum Vitae – Patrick Verriest 3/8
Last update: 6/05/2015
PROFESSIONAL EXPERIENCE
Feb 2014 -
Head of Outsourcing and Vendor Management – Alpha Card
Responsible for the setup up and implementation of all Outsourcing initiatives and the adequate
management of all partners being Worldline, Amex, Speos, Oberthur, Proximus and HP.
Ensuring all partners would have the required outsourcing contracts containing service catalogue,
SLA’s, pricing schedule.
Responsible to set up an internal outsourcing department to prepare all operational activities
being the organisation of service meetings, adequate reporting, incident management and
business continuity management
Ensure proper follow up of all vendors in order to reduce costs and increase efficiency.
Direct report to CFO and CIO
April 2011 – Jan 2014
Head of Unit Portfolio Support – Tuc Rail
Responsible for the portfolio mgt of the major investment programs managed on behalf of
Infrabel in relation to budgeting, resource planning, contract management and reporting.
Responsible within Tuc Rail for the internal PMO resulting in the successful implementation of EPM
and SAP projects based on a common roadmap with Infrabel.
People mgt a team of 25 FTE’s both internal and external based on the special need and internal
projects.
Set up of an internal Competence center for EPM and SAP to ensure proper transfer of knowledge
and embedding the required information and processes with internal staff.
To ensure in the Program Mgt department the internal governance and support to local units and
other support units of internal projects, internal processes and knowledge mgt in line with the
Management priorities.
Direct report to Head of Program management and systems integration.
January 2010 – March 2011- Partner BeAligned
Senior Project Manager -Essent The Netherlands & Brutelé
Responsible for the set up and implementation of processes, organization and reporting essential
for the transfer of 1.3 mio customers.
Responsible for the creation and validation of all customer oriented processes needed to
implement SAP CRM 7.0. Ensure the organization of proper interviews and workshops to gather all
required information.
Coordination of the necessary LEAN trainings in order to establish the possible improvements in
each of the core processes.
Ensure the proper implementation of all deliverables being processes and procedures in a chosen
BPM tool and facilitate the required trainings

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Last update: 6/05/2015
March 2008 - November 2009 – Partner BeAligned
Senior Project Manager - ICTRA (NMBS Holding ICT) & Syntigo
Senior Project manager with a mission the set up of a PMO ICTRA (NMBS Holding ICT) and this
related to the following domains:
- PMO governance including roles and responsibilities
- Roadmap for Project Portfolio management
- Roadmap for Project server implementation
Key role in the implementation program related to the link between SAP PS and EPM Project
Server.
Overall responsible to implement the operational project management and ensure their
alignment with SAP.
November 2005 - February 2008
Director Central Program Office / Quality management - SPE / Luminus
To manage all projects and programs in line with the management agenda and to ensure usage
of the correct processes and correct data.
 Responsible for managing a clear project portfolio in line with the company objectives
and project budgets.
 Defining a clear vision on improving the CMM level of the company by further exploring
process management in the organisation.
 Driving and delivery of all SAP projects and programs of the company in line with the
management agenda.
 Managing the overall project budgets (32 mio Euro) in terms of internal and external costs.
 Implemented process and project management methodology through all entities of SPE.
 Starting a Continuous Improvement Roadmap through :
- Self assessment EFQM
- Further roll-out of Performance management
- Introduction of Balanced Scorecard
Direct Report to the CEO
June 2003 – October 2005 (freelance)
Head of Business Solutions Development - Mobistar
To act as senior project manager in order to define the ERP, CRM and MIS strategy, taking into
account the company global strategy, focusing on service excellence and based on a
maximized customer experience.
 Plan and manage the development, delivery and implementation of these applications
solutions based on market and technological evolution.
 Define and manage a subsequent Change Management plan.
 Define and controls the budget of the department taking into account corporate
financial objectives and ensures a close follow-up.
 Manage several teams of highly qualified experts and managers and coach them on
business issues.
 Keep high level contacts, negotiates and lobbies with strategic suppliers with major

5. Curriculum Vitae – Patrick Verriest 5/8
Last update: 6/05/2015
impact on the strategic decisions on company level.
 Ensure a correct process application related to area’s for improvements and tactical
decisions related to specific action plans.
 Set up an outsourcing strategy related to Customer Interaction, DWH and ERP applications
in conjunctions with the Orange / FT group.
Direct report to the Director of Customer Technological Solutions.
July 2002 - May 2003 (freelance)
Corporate Systems & Processes Manager - Banksys
To act as senior project manager in the simplification and standardization of the core business
processes across functional units. This as a prerequisite for optimal IT processing with as ultimate
vision to operate in zero defect business environment.
 Act as the gatekeeper of the corporate processes whilst defining a proper methodology.
 Ensure proper inventory of core processes and quality control after implementation.
 Drive a transparent process ownership (units) and delivery accountability.
 Drive those corporate processes including operational payment scheme processes that
could cut out the cost of complexity.
 Act as the main driver for standardisation and optimisation of core business processes in
addition with assessing organisational impacts.
 Ensure that all business process re-engineering is adequately supported by a change
management program in terms of people and TO- BE processes.
Direct report to the Directors Committee represented by three Unit Directors representing Finance,
Customer Services, Support & IT.
June 2000 - June 2002 (freelance)
Program manager EURO - Banksys
Responsible as program manager for the EURO transition and ensure successful completion of all
subsequent projects.
 Project management of all Oracle applications
 Project management of all billing applications
 Project Management to ensure proper conversion of all terminals in banks and petrol
stations.
Direct Report to the CIO
May 1997 - May 2000
Global Finance Program Manager - DHL Global Coordination Center
Responsible for the implementation of all Finance programs within Europe/Africa and later
worldwide based on customer satisfaction, cost reduction, IT enablers, and improved cash flow.
Here the harmonization program of all Finance processes was the most important program to
implement within the DHL group. This was successfully implemented and at the end of the
program the EFSS program started. (Shared Service Center).
 Focus on the Finance Function in the context of an end to end process, involving
Operations, Sales, IT, Customers, and indirectly Marketing/Financial analysis.
 Driver for the Set up of a Pan-European PMO to ensure proper follow up of
programs/projects in addition with providing the adequate training.
 Provide advice and consultancy to countries on adapting and implementing the best
practices, given consideration of the local circumstances, the GAP analysis, and their

6. Curriculum Vitae – Patrick Verriest 6/8
Last update: 6/05/2015
overall change agenda to ensure rapid implementation with earliest business benefit.
 Work closely with the Finance implementation teams ensuring consistency between the
toolkit and all published policies, guidelines, procedures to optimize support for country
implementation for the ERP systems being Oracle, SAP and PeopleSoft.
 Responsible for the set up and ownership of a European Shared Service center with the
emphasis on the credit control implementation. This center will have around 650 staff and
would include 16 countries to be centralized over a period of two years.
 To initiate and analyze the possibilities in terms of Outsourcing related to printing, credit
checking, collection etc. This in close relation with the needs of a future Shared Service
center.
Direct report to the Business Process Manager /Global Finance Director.
October 1993 - April 1997
Customer Accounting Manager and Business Process Manager - DHL
International, Belgium & Netherlands.
Function:
 To manage administration and collection of outstanding invoices.
 Responsible for entire billing.
 As BPM responsible for implementation of all projects within the department Oracle FIN ,
Scanning system, Outsourcing, …
 Procedure has been set up from putting customers on stop credit until the collection cycle
and legal action.
 Ensure that the necessary organizational structure is in place to facilitate timely and error
free production of invoices.
 Ensure that requests from customers for additional information or credit notes are promptly
met.
 Maintain relationship with lawyers and collection agencies to find most efficient and most
effective method of collecting cash from slow paying customers in conjunction with a
collection agency.
 Continuously meetings with Sales Management to resolve problems or customer related
issues.
 Prepare monthly reporting of department activities such as DOS, Bad debt provisions,
Billing quality, Query handling, etc...
 Supervision of the billing department.
 Supervision on recruitment of Customer Accounting staff members.
 Responsible for maintaining costs regarding Customer Accounting activities such as
personnel, write offs, outside fees, legal fees, etc ...
 Assisting in implementing new IT products such as invoices on diskettes, drop-invoicing,
creation of “Matched” invoices, etc ...
 Supervision of 50 employees and 5 supervisors to create a higher quality within Customer
Accounting.
 As a BPM make sure that business processes are adapted when introducing new software.
 Ultimate responsible for quality of new ERP implementations.
 Project staff supervision which is directly reporting to BPM.
Direct report to Finance Director.

7. Curriculum Vitae – Patrick Verriest 7/8
Last update: 6/05/2015
October 1991 - September 1993
Credit and Collection Manager Europe - Transamerica Leasing, Europe
Function:
 Responsible that all branches are following the credit decisions.
 Coordinate receivables in all European branches such as Belgium, Netherlands, Great-
Britain, Denmark, Sweden, Norway, Spain and France.
 Auditing all leasing contracts with all responsible managers and taking the necessary
decisions.
 Visiting potential customers and creating a credit file.
 Visiting branch managers to discuss receivables problems.
 Visiting customers to discuss payment problems and negotiate payment plans and
achieve solutions.
 Coordinate receivables problems and take the most efficient actions.
 Daily contact with the credit department in White Plains to motivate credit files and either
approve or reject a potential deal to the USA.
 Reporting to our headquarters with a detailed report of problem customers and make a
proposition of collection progress.
 Prepare Bad debts reserves on a three monthly bases for all European branches.
 Follow up of all legal customers.
 Assisting branch managers in solving big receivables or legal problems.
June 1990 - September 1991
Credit Controller Benelux - GTE Sylvania
Function:
 General: Responsible for the Credit Department of the Benelux in all his aspects.
 Deciding about credit limits.
 If necessary, making payment plans in conjunction with the general procedures.
 Making sure that customers are respecting the payment conditions.
 General Treasury - customer average payment term (DSO) related to suppliers payment
terms.
 Visiting new customers and discussing payment conditions.
 Follow up after-sales (credit notes, repairs).
 Follow up doubtful customers. Coordinating actions with legal institutions.
February 1983 - May 1990
Paribas Bank
Function:
 General Accounting.
 Control Accounting.
 Administration dealer room - Back Office department.

8. Curriculum Vitae – Patrick Verriest 8/8
Last update: 6/05/2015
PROFESSIONAL TRAINING
 Faculty seminar - DHL University
 Situational Leadership – Tuc Rail
 Conflict management
 Targeted selection - DHL seminar
 Influencing & consultancy skills
 Change Management principles
 Group Projects Course- CMG Admiral
 Business Process management - Vlerick
 Customer Relationship Management
 Excellence in People Management - Kluwer
 De People Manager – Vlerick
 Change Management – Hugo Der Kinderen
HOBBIES
 Fitness
 Gardening
 Walking
 Self-study