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Mnr C F Kilian
- 1. 142 Veld Street Glen Marais Kempton Park 1619 Gauteng South Africa Email: clayton.kilian@gmail.com Tel: +27828878457 / +2711391083 https://www.linkedin.com/in/clayton-kilian-362a1062 Clayton Kilian's Personal Zoom Meeting Room ID: 9150541571 Zoom URL meeting path: https://zoom.us/j/9150541571 12 March2019 For the attention of recruitment Dear I wish to apply for the role of the Service Engineer /Engineer Manager/Service Manager /After Sales Manager /Life Cycle Services Manager. Enclosed are my Curriculum Vitae and full Qualifications and Training Record supporting my application for this position. I am experienced at implementing after sales business strategies, driving growth and supporting the organisation to meet key business goals. I have exemplar after sales management skills developed through extensive experience spanning over 20 years with a strong track record of delivering repair and maintenance services starting my career as an Electrician through to managing an After Sales Team. I am fluent in English and Afrikaans. I have been instrumental in driving and implementing robust recruitment, training and performance management processes, developed applied robust project management principles to steer growth and profitability. I have excellent inventory and supply chain management skills, have consistently met and exceeded targets using robust Customer Relationship Management principles and practices, monitoring key performance indicators and effective leadership. If you require further details please feel free to contact me by post at the address shown above, by email at clayton.kilian@gmail.com or by telephone on +27828878457 / +2711391083. It would be a pleasure to meet you and / or your colleagues to discuss my application. I am familiar with Zoom Conference Calling, Skype or any other video conference software. Please view the below link for vast additional documentation at your disposal. https://www.dropbox.com/sh/5m23plj9z4gikqe/AACfqqstv9utwmiCkbIiS_5sa?dl=0 Yours sincerely Clayton Kilian Enc: Curriculum Vitae Qualifications and Training Record
- 2. PROFILE Skilful After Sales Manager with a strong knowledge and experience base of engineering, maintenance and repair works. I have experience of leading and motivating teams with professional technical and sales skills to deliver strategic business objectives through developing good customer relationships, finding resolutions for customers’ concerns, negotiating profitable contracts, delivering efficient repairs and maintenance services, adhere to national and international standards and legislative duties, increasing contract renewals, promotional and marketing campaigns and robust project management principles. PROFESSIONAL EXPERIENCE After Sales Manager Plastics Division / Engineering Manager Food and Pharmaceutical Division Integrated Packaging Systems (Dubai) 2014 - Present • Delivering a great customer experience by implementing and managing robust processes • Meet and exceed financial targets and Key Performance Indicators • Manage productivity and efficiency levels of the workshops • Train, motivate and lead the After Sales team • Produce and implement development programmes for the team to meet Brand requirements • Produce detailed professional bids and proposals • Manage customer satisfaction levels, take action to retain and enhance performance levels as well as delivering profitable services • Maintain an safe and health working environment for all staff and ensure all health and safety requirements are complied with • Hands-on manager which still practice my service engineer and electrical experience to resolve and assist subordinates Service Engineer Robert Bosch Packaging Feb 2012 - 2014 • Repaired and maintained equipment to high quality standards • Managed inventory ensuring efficient supply that balanced the business’s need to minimise cash investment • Comprehensive processes for assessing equipment to ensure efficient delivery of works • Received detailed specialist training from Bosch Switzerland – PLC and software and Rockwell Automation – Allen Bradley PLC • Delivered excellent customer support services maintaining good relationships Technical Supervisor DeLaRue Global Services Apr 2010 – Feb 2012 • Recruited to implement recruitment plan of replacing all outside contractors • Led, motivated and performance managed Technical Department • Supply management including selection process of suppliers – assessing quotations and bids, negotiating contractual terms, agreeing flexible lead times and minimising cash flow investment • Maintenance of: Sheet Counters, Checktronic’s, Lawhill’s, Ulma Flow wrap, Scorpion Flow wrap, Guillotine, Psi, Kp Printer, Dimuken and Stitchers Clayton Kilian KEY SKILLS AND EXPERIENCE • Complex Project Management • Customer Resolution • Bid and Proposal Submissions • Closing Deals • Negotiation • Problem Solving • Managing Professional Team • Performance Management • Key Performance Indicators • Supply Chain Management • Quality Assurance • Continuous Personal Development • Customer Support Services • Financial Planning and Monitoring • Customer Relationship Management
- 3. Senior Service Engineer Delphax Technologies Apr 2003 – Apr 2010 • Fault finding, Repaired and maintenance of machines e.g. Chectronic, Imaggia and Psi • Inventory management through efficient parts ordering process, regular stock takes, evaluating usage and predicting demand • Produced daily progress updates, charge sheets and management statistics Technician Peacemaster Jul 2002 – Apr 2003 • Fault finding, repaired and maintenance of packaging machines – Namitech, Phancuck, solla’s, Scorpion, Otem, Autowrapper, Die Cutter, Laminate Press, Clear Foil Press, and Scratch Foil Press Electrician / Foreman MK Electrical Jan 1999 – Jul 2002 • General electrical repairs to House • Factory Installations and Repairs • Construction work and new installations • Inventory management • Led, motivated and performance managed team of professionally qualified Electricians QUALIFICATIONS AND TRAINING IT Academy 2015 - 2016 • Certified Business Analysis Professional (CBAP) Certification – 2.0 aligned • ITIL@ 2011 Edition Foundation Syllabus • Certified Associate in Project management (CAPM) – PMBOK@ Guide – Fifth Edition – aligned • Certified Information Security Manager (CISM) 2013 • Leading Teams • Customer Services Representative, Professionalism • Essentials for Managing Technical Professional • Optimizing Your Performance of a Team • Writing for Technical Professionals Delphax Technologies 2003 • Engineer Training Programme Ekurhuleni West College 1999 - 2001 N1: Industrial Electronics, Electrical Trade Theory, Engineering Science, Mathematics N2: Industrial Electronics, Electrical Trade Theory, Engineering Science, Mathematics N3: Industrial Electronics, Electro Technology, Mathematics N4: Computer Principles, Mathematics, Electrotechnics, Scantime PLC REFERNCES: Letters or Contacts available on request KEY SKILLS AND EXPERIENCE Continued • Promotional Activities • After Sales Marketing • Teamwork and Collaboration • Assembling • Calibrating • Testing Equipment • Training Engineers • Supervisory and Technical Support • Compliance to Regulation and Safeguarding LANGUAGE SKILLS • Afrikaans – Proficient • English – Proficient CONTACT DETAILS Post 142 Veld Street Glen Marais Kempton Park 1619 Gauteng South Africa Tel +27828878457 / +27113910831 Email clayton.kilian@gmail.com
- 4. Curriculum Vitae Of Clayton Francois Kilian
- 5. Clayton Francois Kilian 2 PERSONAL DETAILS Name: Clayton Francois Surname: Kilian Identify Number: 8307015027080 Age: 35 Title and Gender: Mr. Male Dependents: 2 Marital Status: Married Postal Address: 142 Veld Street, Glen Marais, Kempton Park, 1619 Contact Number: +27828878457 / +27113910831 Email: clayton.kilian@gmail.com Health: Excellent Home Language: Afrikaans Other Language: English Diver License: Yes, since 27th November 2001 Own Transport: Yes Nationality: South African PROFILE Skilful After Sales Manager with a strong knowledge and experience base of engineering, maintenance and repair works. I have experience of leading and motivating teams with professional technical and sales skills to deliver strategic business objectives through developing good customer relationships, finding resolutions for customers’ concerns, negotiating profitable contracts, delivering efficient repairs and maintenance services, adhere to national and international standards and legislative duties, increasing contract renewals, promotional and marketing campaigns and robust project management principles. KEY SKILLS AND EXPERIENCE • Complex Project Management • Customer Resolution • Bid and Proposal Submissions • Closing Deals • Negotiation • Problem Solving • Managing Professional Team • Performance Management • Key Performance Indicators • Supply Chain Management • Quality Assurance • Continuous Personal Development • Customer Support Services • Financial Planning and Monitoring • Customer Relationship Management
- 6. Clayton Francois Kilian 3 PROFESSIONAL EXPERIENCE After Sales Manager Plastics Division / Engineering Manager Food and Pharmaceutical Division Integrated Packaging Systems (Dubai) 2014 - Present • Delivering a great customer experience by implementing and managing robust processes • Meet and exceed financial targets and other Key Performance Indicators • Manage productivity and efficiency levels of the workshops • Train, motivate and lead the After Sales team • Produce and implement development programmes for the team to meet Brand requirements • Plan and manage customer returns and repairs to impeccable engineering standards using efficient processes and procedures, tools and systems • Produce professional quotations and proposals with detailed technical specifications • Ensure a high level of customer service is delivered and compliance to quality assurance • Manage customer satisfaction levels, take action to retain and enhance performance levels as well as delivering profitable services • Maintain a safe and health working environment for all staff and ensure all health and safety requirements are complied with • Hands-on Electrical and Mechanical to assist and complete the project on hand with subordinates. Service Engineer Robert Bosch Packaging Feb 2012 - 2014 • Repaired and maintained equipment to high quality standards • Managed inventory ensuring efficient supply that balanced the business’s need to minimise cash investment • Comprehensive processes for assessing equipment to ensure efficient delivery of works • Received detailed specialist training from Bosch – PLC and software and Rockwell Automation – Allen Bradley PLC • Delivered excellent customer support services maintaining good relationships Technical Supervisor DeLaRue Global Services Apr 2010 – Feb 2012 • Recruited to implement plan of replacing all outside contractors • Led, motivated and performance managed Technical Department • Supply management including selection process of suppliers – assessing quotations and bids; negotiating contractual terms; agreeing flexible lead times and minimising cash flow investment; maintenance of: Sheet Counters, Checktronic’s, Lawhill’s, Ulma Flow wrap, Scorpion Fow Wrapper, Guillotine, Psi, KP Printer, Dimuken and Stitchers KEY SKILLS AND EXPERIENCE Continued • Promotional Activities • After Sales Marketing • Teamwork and Collaboration • Assembling • Calibrating • Testing Equipment • Training Engineers • Supervisory and Technical Support • Compliance to Regulation and Safeguarding
- 7. Clayton Francois Kilian 4 Senior Service Engineer Delphax Technologies Apr 2003 – Apr 2010 • Fault finding, Repaired and maintenance of machines e.g. Chectronic, Imaggia and Psi • Inventory management through efficient parts ordering process, regular stock takes, evaluating usage and predicting demand • Produced daily progress updates, charge sheets and management statistics Technician Peacemaster Jul 2002 – Apr 2003 • Fault finding, repaired and maintenance of packaging machines – Namitech, Phancuck, solla’s, Scorpion, Otem, Autowrapper, Die Cutter, Laminate Press, Clear Foil Press, and Scratch Foil Press Electrician / Foreman MK Electrical Jan 1999 – Jul 2002 • General electrical repairs to House • Construction work and new installations • Inventory management • Led, motivated and performance managed team of professionally qualified Electricians QUALIFICATIONS AND TRAINING LinkedIn Learning 2019 • Improving Your Listening Skills • Delivering Bad News to a Customer • Office 365: Learning Outlook • Efficient Time Management • Critical Thinking • Transitioning from Manager to Leader • Operations Management Foundations • Excel Essential Training (Office 365) • Excel 2016 Essential Training • 360-Degree Feedback • Motivating and Engaging Employees • Managing a Multigenerational Workforce • Developing Cross-Cultural Intelligence • Communication within Teams • Communicating Across Cultures • Working with Upset Customers • Body Language for Leaders • Finance Foundations: Income Taxes • Working with Difficult People
- 8. Clayton Francois Kilian 5 Netstal 2018 Basic Training Service Engineer II PET – Drive – ELION – aXos – LE- Hyb – EVOS – ELIOS Udemy 2017 - 2018 • Risk Assessment of Safety and Health • OSHA Workplace Safety (General Industry 6 Hr Class) • Managing Health and Safety at Work • Continuous Improvement Tools • The Complete Course on Leadership, Execution & Resilience • Microsoft Excel for Project Management • Master Microsoft Project 2016 – 6 PDUs from a PMI REP • Manager Leadership and Lean Management Skills • PMP Exam Prep: Earn Your PMP Certification IT Academy 2016 - 2017 Business Skills Development • Certified Business Analysis Professional (CBAP) • ITIL 2011 Edition Foundation syllabus • Certified Associate in Project Management (CAPM) • Certified Information Security Manager (CISM) 2013 • Leading Teams • Customer Service Representative Skills • Essentials of Managing Technical Professionals • Optimizing Your Performance On a Team • Customer Services Representative Professionals • Writing Skills for Technical Professionals • IT Project Management Essentials Certified Business Analysis Professional (CBAP) Certification – 2.0 aligned • Introduction to Business Analysis and Essential Competencies • Introduction to Business Analysis Planning • Planning Business Analysis Communication and Monitoring • Business Analysis Requirements Elicitation • Business Analysis Requirements Management and Communication • Business Analysis: Enterprise Analysis • Business Analysis: Introduction to Requirements Analysis • Business Analysis: Verify and Validate Requirements • Business Analysis: Solution Assessment and Validation ITIL@ 2011 Edition Foundation Syllabus • Mentoring ITIL Foundation • Test Prep ITIL Foundation • ITIL® 2011 Edition Foundation: ITIL® and the Service Lifecycle • ITIL® 2011 Edition Foundation: Service Strategy Fundamentals
- 9. Clayton Francois Kilian 6 • ITIL® 2011 Edition Foundation: Service Strategy Processes • ITIL® 2011 Edition Foundation: Service Design Fundamentals • ITIL® 2011 Edition Foundation: Service Design Processes • ITIL® 2011 Edition Foundation: Service Transition Processes and Policies • ITIL® 2011 Edition Foundation: Introduction to Service Operation • ITIL® 2011 Edition Foundation: Service Operation Processes • ITIL® 2011 Edition Foundation: Continual Service Improvement Certified Associate in Project management (CAPM) – PMBOK@ Guide – Fifth Edition – aligned • Mentoring Certified Associate in Project Management (CAPM) PMBOK Guide 5th Ed. • Test Prep Certified Associate in Project Management (CAPM) PMBOK Guide 5th Ed. • Managing Projects within Organizations (PMBOK® Guide Fifth Edition) • Project Management Overview (PMBOK® Guide Fifth Edition) • Project Management Process Groups (PMBOK® Guide Fifth Edition)) • Integrated Initiation and Planning (PMBOK® Guide Fifth Edition) • Direct, Monitor, and Control Project Work (PMBOK® Guide Fifth Edition) • Controlling Changes and Closing a Project (PMBOK® Guide Fifth Edition) • Project Requirements and Defining Scope (PMBOK® Guide Fifth Edition) • Creating the Work Breakdown Structure (PMBOK® Guide Fifth Edition) • Monitoring and Controlling Project Scope (PMBOK® Guide Fifth Edition) • Defining and Sequencing Project Activities (PMBOK® Guide Fifth Edition) • Estimating Activity Resources and Durations (PMBOK® Guide Fifth Edition) • Developing and Controlling the Project Schedule (PMBOK® Guide Fifth Edition) • Planning Project Costs (PMBOK® Guide Fifth Edition) • Controlling Project Costs (PMBOK® Guide Fifth Edition) • Plan Quality Management (PMBOK® Guide Fifth Edition) • Quality Assurance and Quality Control (PMBOK® Guide Fifth Edition) • Planning Project Human Resources (PMBOK® Guide Fifth Edition) • Managing Project Human Resources (PMBOK® Guide Fifth Edition) • Plan and Manage Project Communications (PMBOK® Guide Fifth Edition) • Control Project Communications (PMBOK® Guide Fifth Edition) • Risk Management Planning (PMBOK® Guide Fifth Edition)
- 10. Clayton Francois Kilian 7 • Identifying Project Risks (PMBOK® Guide Fifth Edition) • Performing Risk Analysis (PMBOK® Guide Fifth Edition) • Risk Response and Control (PMBOK® Guide Fifth Edition) • Planning Project Procurement Management (PMBOK® Guide Fifth Edition) • Managing Procurements (PMBOK® Guide Fifth Edition) • Project Stakeholder Management (PMBOK® Guide Fifth Edition) • Managing and Controlling Stakeholder Engagement (PMBOK® Guide Fifth Edition) • The Role of Ethics in Project Management • Core PMI® Values and Ethical Standards Certified Information Security Manager (CISM) 2013 • Mentoring Certified Information Security Manager (CISM) • Test Prep Certified Information Security Manager (CISM) • CISM 2013: Information Security Governance (Part 1) • CISM 2013: Information Security Governance (Part 2) • CISM 2013: Information Security Governance (Part 3) • CISM 2013: Information Risk Management and Compliance (Part 1) • CISM 2013: Information Risk Management and Compliance (Part 2) • CISM 2013: Information Security Program Development and Management (Part 1) • CISM 2013: Information Security Program Development and Management (Part 2) • CISM 2013: Information Security Program Development and Management (Part 3) • CISM 2013: Information Security Program Development and Management (Part 4) • CISM 2013: Information Security Program Development and Management (Part 5) • CISM 2013: Information Security Incident Management (Part 1) • CISM 2013: Information Security Incident Management (Part 2) Leading Teams • Launching a Successful Team • Establishing Goals, Roles, and Guidelines • Developing the Team and its Culture • Building Trust and Commitment • Fostering Effective Communications and Collaboration • Motivating and Optimizing Performance • Dealing with Conflict • Managing Virtual Teams
- 11. Clayton Francois Kilian 8 Customer Services Representative Skills • Conflict, Stress and Time Management • Customer Interactions • Communication Skills Essentials for Managing Technical Professional • Transitioning from Technical Professional to Management • Strategies for Transitioning to Technical Management • Managing Technical Professionals Optimizing Your Performance of a Team • Being an Effective Team Member • Establishing Team Goals and Responsibilities • Elements of a Cohesive Team • Effective Team Communication • Using Feedback to Improve Team Performance Customer Services Representative Professionals • The Customer Services Representative (CSR) • Support Center Services and Work Environment • Team and Customer Relationships Writing for Technical Professionals • Preparation and Planning • Effective Writing Techniques IT Project Management Essentials • Managing Risks in an IT Project Netstal 2017 Service Engineer Training for SynErgy / Sycap / Hydraulic / Electric Ilsemann Automation, Bremen, Germany 2016 SM600 S15-0127/3 Mpact Plastics Pinetown SM600 S14-10240 AstraPak Moulding Consupaq Durban SM600 S14-10241 AstraPak Moulding Consupaq Durban Klare Tech 2016 B&R Diagnostics & Service for End Users TM920 Romaco Killiam 2016 Romaco Kilian Tablet Press S250 Smart, Germany Cavanna Packaging Group, Italy 2016 Zero 5 NKZ, mechanical, electrical software – Elau, Pnoz and Visjeo Designer Scan time PLC Training 2015 • Siemens S7-300 - Step 7 Level 1 • Siemens S7-300 – Step 7 Level 2
- 12. Clayton Francois Kilian 9 MediPharmaPlan, South Korea 2015 FFS, Overwrapping, Conveyor (FFSS) Romaco Kilian 2015 Romaco Kilian Tablet Press Range, Germany KTP420 Installation and Commissioning, RSA Ilsemann Automation, Bremen, Germany 2015 IML Automation System No. SKM14-01223+24 Spies IML Automation System No. SKM14-01240+41 Astrapak Ilsemann Automation, Bremen, Germany 2014 Siemens Step 7 - SM600 IML Robot Pro-Training 2014 Mitsubishi PLC Q Series PLC Intermediate (Level 2) Programming Mitsubishi PLC Q/FX Series - Basic (Level 1) Programming Cavanna Packaging Group, Italy 2014 Cavanna Wrapping Machines Rockwell Automation Italy 2014 ControlLogix, PVPlus and Motion Maintenance Source Bosch 2012 • Compliance & Business Ethics • Antitrust Law • Compliance – Product Liability • Export Control • Introduction to Microsoft Outlook 2003 • Quality Management Basics • Information Security • WBT Internal Company Training – cannot find certificate Rockwell Automation 2012 • Fundamentals of Logix 5000 • Ladder Logix Programming Department for Higher Education and Training 2011 Trade Test – Electrician Bytes Technology Group 2011 Microsoft Excel 2007 Data Analysis Renkelec Electrical Training, Olifantfontein 2010 Electrical Trade Test: Competent Delarue Global Services 2010 Mechanical / Electrical Engineer
- 13. Clayton Francois Kilian 10 Delphax Technologies 2003 Imaggia Engineer Training Programme Delphax Technologies 2003 Checktronic Engineer Training Programme Ekurhuleni West College 1999 - 2005 N1: Engineering Studies - Industrial Electronics, Electrical Trade Theory, Engineering Science, Mathematics N2: Engineering Studies - Industrial Electronics, Electrical Trade Theory, Engineering Science, Mathematics N3: Engineering Studies - Industrial Electronics, Electro Technology, Mathematics N4: Electrotechnics N4: Engineering Studies - Computer Principles, Mathematics, Electrotechnics. REFERNCES Available upon request
- 14. Clayton Kilian Qualification and Training Record LinkedIn Learning 2019 • Improving Your Listening Skills • Delivering Bad News to a Customer • Office 365: Learning outlook • Efficient Time Management • Critical Thinking • Transitioning from Manager to Leader • Operations Management Foundations • Excel Essential Training (Office 365) • Excel 2016 Essential Training • 360-Degree Feedback • Motivating and Engaging Employees • Managing a Multigenerational Workforce • Developing Cross-Cultural Intelligence • Communication Within Teams • Communicating Across Cultures • Working with Upset Customers • Body Language for Leaders • Finance Foundations: Income Taxes • Working with Difficult People Udemy 2017 - 2018 • Risk Assessment of Safety and Health • OSHA Workplace Safety (General Industry 6 Hr Class) • Managing Health and Safety at Work • Continuous Improvement Tools • The Complete Course on Leadership, Execution & Resilience • Microsoft Excel for Project Management • Master Microsoft Project 2016 – 6 PDUs from a PMI REP • Manager Leadership and Lean Management Skills • PMP Exam Prep: Earn Your PMP Certification IT Academy 2016 - 2017 Business Skills Development • Certified Business Analysis Professional (CBAP) • ITIL 2011 Edition Foundation Syllabus • Certified Associate in Project Management (CAPM) • Certified Information Security Manager (CISM) 2013 • Leading Teams • Customer Service Representative Skills • Essentials of Managing Technical Professionals • Optimizing Your Performance on a Team • Customer Services Representative Professionals • Writing Skills for Technical Professionals • IT Project Management Essentials
- 15. Certified Business Analysis Professional (CBAP) Certification – 2.0 aligned • Introduction to Business Analysis and Essential Competencies • Introduction to Business analysis Planning • Planning Business Analysis Communication and Monitoring • Business Analysis Requirements Elicitation • Business Analysis Requirements Management and Communication • Business Analysis: Enterprise Analysis • Business Analysis: Introduction to Requirements Analysis • Business Analysis: Verify and Validate Requirements • Business Analysis: Solution Assessment and Validation ITIL @2011 Edition Foundation Syllabus • Mentoring ITIL Foundation • Test Prep ITIL Foundation • ITIL ITIL® 2011 Edition Foundation: ITIL® and the Service Lifecycle • ITIL® 2011 Edition Foundation: Service Strategy Fundamentals • ITIL® 2011 Edition Foundation: Service Strategy Processes • ITIL® 2011 Edition Foundation: Service Design Fundamentals • ITIL® 2011 Edition Foundation: Service Design Processes • ITIL® 2011 Edition Foundation: Service Transition Processes and Policies • ITIL® 2011 Edition Foundation: Introduction to Service Operation • ITIL® 2011 Edition Foundation: Service Operation Processes • ITIL® 2011 Edition Foundation: Continual Service Improvement Certified Associate in Project Management (CAPM) – PMBOK@ Guide – Fifth Edition - aligned • Mentoring Certified Associate in Project Management (CAPM) PMBOK Guide 5th Ed. • Test Prep Certified Associate in Project Management (CAPM) PMBOK Guide 5th Ed. • Managing Projects with Organizations (PMBOK® Guide Fifth Edition) • Project Management Overview (PMBOK® Guide Fifth Edition) • Project Management Process Groups (PMBOK® Guide Fifth Edition) • Integrated Initiation and Planning (PMBOK® Guide Fifth Edition) • Direct, Monitor, and Control Project Work (PMBOK® Guide Fifth Edition) • Controlling Changes and Closing a Project (PMBOK® Guide Fifth Edition) • Project Requirements and Defining Scope (PMBOK® Guide Fifth Edition) • Creating the Work Breakdown Structure (PMBOK® Guide Fifth Edition)
- 16. • Monitoring and Controlling Project Scope (PMBOK® Guide Fifth Edition) • Defining and Sequencing Project Activities (PMBOK® Guide Fifth Edition) • Estimating Activity Resources and Durations (PMBOK® Guide Fifth Edition) • Developing and Control the Project Schedule (PMBOK® Guide Fifth Edition) • Planning Project Costs (PMBOK® Guide Fifth Edition) • Controlling Project Costs (PMBOK® Guide Fifth Edition) • Plan Quality Management (PMBOK® Guide Fifth Edition) • Quality Assurance and Quality Control (PMBOK® Guide Fifth Edition) • Planning Project Human Resources (PMBOK® Guide Fifth Edition) • Managing Project Human Resources (PMBOK® Guide Fifth Edition) • Plan and Manage Project Communications (PMBOK® Guide Fifth Edition) • Control Project Communications (PMBOK® Guide Fifth Edition) • Risk Management Planning (PMBOK® Guide Fifth Edition) • Identifying Project Risks (PMBOK® Guide Fifth Edition) • Performing Risk Analysis (PMBOK® Guide Fifth Edition) • Risk Response and Control (PMBOK® Guide Fifth Edition) • Planning Project Procurement Management (PMBOK® Guide Fifth Edition) • Managing Procurements (PMBOK® Guide Fifth Edition) • Project Stakeholder Management (PMBOK® Guide Fifth Edition) • Managing and Controlling Stakeholder Engagement (PMBOK® Guide Fifth Edition) • The Role of Ethics in Project Management • Core PMI® Values and Ethical Standards Certified Information Security Manager (CISM) 2013 • Mentoring Certified Information Security Manager (CISM) • Test Prep Certified Information Security Manager (CISM) • CISM 2013: Information Security Governance (Part 1) • CISM 2013: Information Security Governance (Part 2) • CISM 2013: Information Security Governance (Part 3) • CISM 2013: Information Risk Management and Compliance (Part 1) • CISM 2013: Information Risk Management and Compliance (Part 2) • CISM 2013: Information Security Program Development and Management (Part 1) • CISM 2013: Information Security Program Development and Management (Part 2) • CISM 2013: Information Security Program Development and Management (Part 3)
- 17. • CISM 2013: Information Security Program Development and Management (Part 4) • CISM 2013: Information Security Program Development and Management (Part 5) • CISM 2013: Information Security Incident Management (Part 1) • CISM 2013: Information Security Incident Management (Part 2) Leading Teams • Launching a successful Team • Establishing Goals, Roles and Guidelines • Developing the Team and its Culture • Building Trust and Commitment • Fostering Effective communications and Collaboration • Motivating and Optimizing Performance • Dealing with Conflict • Managing Virtual Teams Customer Services Representative Skills • Conflict, Stress and Time Management • Customer Interactions • Communication Skills Essentials for Managing Technical Professional • Transitioning from Technical Professional to Management • Strategies for Transitioning to Technical Management • Managing Technical Professionals Optimizing Your Performance of a Team • Being an Effective Team Member • Establishing Team Goals and Responsibilities • Elements of a Cohesive Team • Effective Team Communication • Using Feedback to Improve Team Performance Customer Services Representative Professionals • The Customer Services Representative (CSR) • Support Center services and Work Environment • Team and Customer Relationship Writing for Technical Professionals • Preparation and Planning • Effective Writing Techniques IT Project Management Essentials • Managing Risks in an IT Project Netstal 2017 Service Engineer Training for SynErgy / Sycap / Hydraulic / Electric
- 18. Ilsemann Automation, Bremen, Germany 2016 SM600 S15-0127/3 Mpact Plastics Pinetown SM600 S14-10240 AstraPak Moulding Consupaq Durban SM600 S14-10241 AstraPak Moulding Consupaq Durban Romaco Kilian 2016 Romaco Kilian Tablet Press S250 Smart, Germany Cavanna Packaging Group, Italy 2016 Zero 5 NKZ, mechanical, electrical software – Elau, Pnoz and Visjeo Designer Scan time PLC Training 2015 • Siemens S7-300 - Step 7 Level 1 • Siemens S7-300 – Step 7 Level 2 Medi Pharma Plan, South Korea 2015 FFS, Overwrapping, Conveyor (FFSS) Romaco Kilian 2015 Romaco Kilian Tablet Press Range, Germany KTP420 Installation and Commissioning, RSA Ilsemann Automation, Bremen, Germany 2015 IML Automation System No. SKM14-01223+24 Spies IML Automation System No. SKM14-01240+41 Astrapak Ilsemann Automation, Bremen, Germany 2014 Siemens Step 7 - SM600 IML Robot Pro-Training 2014 Mitsubishi PLC Q Series PLC Intermediate (Level 2) Programming Mitsubishi PLC Q/FX Series - Basic (Level 1) Programming Cavanna Packaging Group, Italy 2014 Cavanna Wrapping Machines Rockwell Automation Italy 2014 ControlLogix, PVPlus and Motion Maintenance Source Bosch 2012 • Compliance & Business Ethics • Antitrust Law • Compliance – Product Liability • Export Control • Introduction to Microsoft Outlook 2003 • Quality Management Basics • Information Security • WBT Internal Company Training
- 19. Rockwell Automation 2012 • Fundamentals of Logix 5000 • Ladder Logix Programming Department for Higher Education and Training 2011 Trade Test – Electrician Bytes Technology Group 2011 Microsoft Excel 2007 Data Analysis Renkelec Electrical Training, Olifantfontein 2010 Electrical Trade Test: Competent DeLaRue Global Services 2010 Mechanical / Electrical Engineer Delphax Technologies 2003 Imaggia Engineer Training Programme Delphax Technologies 2003 Checktronic Engineer Training Programme Ekurhuleni West College 1999 - 2005 N1: Engineering Studies - Industrial Electronics, Electrical Trade Theory, Engineering Science, Mathematics N2: Engineering Studies - Industrial Electronics, Electrical Trade Theory, Engineering Science, Mathematics N3: Engineering Studies - Industrial Electronics, Electro Technology, Mathematics N4: Electrotechnics N4: Engineering Studies - Computer Principles, Mathematics, Electrotechnics