1. Kevin Johnson
6200 Walcott Lane — Fort Worth, TX 76179 — Phone: 210.748.2642 — E-Mail: k.b.johnson8792@gmail.com
Objective
Highly motivated, ambitious, and dedicated veteran with 25 years of decorated service in the I.T. profession, pursuing employment with valued employer to share my skills
with. I’m a conscientious decision-maker, committed to delivering successful results, while generating savings and cutting costs in a fast-paced working environment.
Education
• Bachelors Business Science – Wayland Baptist University Anticipated Graduation December 2015
• Security+ Certification – December 2010
• Network Messaging Exchange Course
• Network Management Services Course
• Information Protection Internal Control Course
• Management Leadership Course
• Associates Degree in Information System Technology - Community College of the Air Force - 2000
Experience
Help Desk, Incident Coordinator – Fort Worth, TX 07/2012 – 11/2014
• Responsible for world-wide service desk support of the FBI, triaged incidents and performed on-call troubleshooting to the customer.
• Coordinated with up to 20 different solver groups daily to maintain Critical Incident awareness.
• Gave direction to 30 Help Desk technicians to ensure proper escalation techniques.
Help Desk, Section Manager – Honolulu, HI 08/2010 – 06/2012
• Controlled 3,000 trouble-tickets. Drove a 99.5% closure rate for those trouble-tickets and mediated courses of action. This stabilized network connectivity for
60, 000 users across the U.S. Air Force’s Pacific region.
• Oversaw creating emergency power outage procedures for all Air Force in the Pacific region. This provided quick, but safe and recommended responses for
system shutdown and restoral, recouping a $400,000,000 network.
• Led a 7-man team during a HVAC outage in the Hickam Air Force Base’s server farm. Facilitated graceful and controlled power shutdown efforts; averting
$45,000,000 in weapon system damages
I.T. Consultant – Baghdad, Iraq 05/2009 – 05/2010
• Provided customer support for 300 U.S. Air Force trainers/consultants. Controlled a $740,000 computer equipment account for 6 sites across Iraq. My ability
to support my fellow consultants throughout Iraq allowed me to solve 320 trouble tickets and save the host bases’ I.T. technicians over 200 man-hours of work.
• Orchestrated an efficient Microsoft Vista rollout for 110 personnel at two geographically separated locations with zero downtime.
• Leveraged Iraqi Air Force resources. Coordinated the cable installation, training, and implementation for 7 Iraqis which expedited the Wing’s move to a new
location with 100% communications capability maintained
Network Support, Supervisor - San Antonio, TX 01/2005– 04/2009
• Managed a $300,000 computer inventory at two locations while maintaining 100% accountability with zero discrepancies
• Managed organization’s Information Assurance Program. Trained 150 users on secure network use. Ensured 100% compliance.
• Tracked organization’s software inventory. Registered software as purchased. Conducted annual inventories for 2,700 items.
• Rolled out new network hardware upgrade for 3 field offices located in New York, Chicago, and Los Angeles. Coordinated saving the critical data for 30 users
across all 3 sites, installed new servers and desktop computers, and installed the operating systems (OS) and software on the new machine. Ensured network
connectivity and trained users on new OS.
Qualifications
• Operating Systems: Windows NT/2000/XP/Vista/Windows 7
• Software Applications: Microsoft Exchange 5.5/2000/2003
Microsoft Office 2000/XP/2003/7
Microsoft Active Directory