Craig Phillips has over 15 years of experience in various IT support roles including desktop support, technical training, and customer service. He has a Bachelor's degree in Business Administration and A+ certification. His resume highlights his strong skills in end user support, software installation, troubleshooting, and training end users.

1. Craig Phillips
1057 E. Kentucky St Louisville, KY 40204
(502) 468-9037 • cphillips7871@yahoo.com
EDUCATION
Bachelor of Arts in Business Administration, McKendree University June 2001
CompTIA A+ Certified
EXPERIENCE
Desktop Technician Entre Computer Center 2/2015-Present
• Performed end user technical support via phone, in person, and remote
• Performed TierI tech support with a national organization with over150 end users
• Performed set up, deployment, and maintenance of end user systems
• Performed Tier I level Active Directory support
• Installation and configuration of Microsoft Office products including Outlook
• Installation and configuration of network printers
• Diagnose and repair of laptops, desktops, servers, and printers
• Provide technical information and education to end users
• Perform Tier I level repair of network equipment
• Maintained trouble ticket documentation
• Performed data backups
• Installation, configuration, and updates of Microsoft Windows 7, Windows 8, Windows 8.1, and
Windows 10 OS.
Production Trainer Kelly Services 8/2014-2/2015
• Performed onboarding for over 1000 production trainees overa 3 month period
• Designed training curriculum
• Maintained New Hire retention rates at 95 percent
• Installed configured workstations, monitors, and scanners in classroom
• Verified trainee log on information, changing passwords as necessary
• Educated trainees on use of in-house computer systems
• Mapping of network drives
• Set up presentation equipment including pc’s, projectors, speakers, and screens
• Coordinated with IT personnel monitoring and replacing serialized equipment as necessary
Substitute Teacher Jefferson County Public Schools 10/2004-8/2014
• Install any pc devices necessary for classroom instruction
• Provided positive classroom learning environment which promoted active learning
• Assisted classroom teacher with all aspects of the daily routine
• Maintained student attendance records

2. • Assigned daily work and homework
ECE Instructional Assistant Jefferson County Public Schools 1/2012-3/2013
• Assists in implementing instruction necessary for students to meet IEP goals
• Accommodates the special needs of students with physical,emotional, behavioral and mental
disabilities,providing supplemental services as necessary
• Applies and removes physical therapy appliances as instructed (e.g. body braces,leg braces,
etc) for the purpose of ensuring the student has the properequipment according to the IEP plan.
HSI Technical Support Charter Communications 8/2008-2/2010
• Assisted and educated inbound callers with WiFi set up and configuration
• Assisted and educated inbound callers with router configuration
• Assisted, configured, and educated inbound callers with e-mail, including Outlook configuration
• Educated inbound callers on maintaining browser history
• Educated inbound callers on re-installing driver software
• Assisted and educated inbound callers on un-installing unwanted programs
• Performed modem provisioning
• Performed connectivity speed tests
Credit Services Support Citibank 1/2007-8/2008
• Assist inbound credit card customers
• Maintain and protect sensitive credit information
• Process in store associates with credit applications
Contract Loader Adecco/Humana 8/2002-2/2004
• Analyze and load health care data within a web based platform
• Assist with implementation of major software conversionproject
• Correct any incorrect or redundant health care providerdata
Portable Repair Technician Jabil Global Services 3/1999-8/2002
• Performed componentlevel troubleshooting and PC repair
• Performed hard drive re-imaging
• Performed peripheral device level troubleshooting and replacement
• Performed memory, hard drive, peripheral,and CPU upgrades
• Performed trouble ticket documentation
References
Available uponrequest