Kelvin Edmondson has over 20 years of experience in the cruise industry and luxury retail sales. He has consistently exceeded sales goals through live presentations, seminars, and one-on-one client consultations. Edmondson has held several senior management roles with responsibilities for multi-million dollar sales targets and supervising large teams. His expertise lies in customer service, marketing, product knowledge, and training others.

1. KELVIN EDMONDSON
17 - 67 Valley View Road, Kitchener, Ontario. N2E 3J1
Phone # 647.988.0234 kelvin67@me.com
CAREER GOAL
To meet and exceed the goals of the operation and ensure high customer satisfaction
along with exceptional repeat business levels by using extensive experience and excellent
customer communication skills. Also by providing first class service, sales and marketing
techniques as part of the senior management team.
PROFESSIONAL EXPERIENCE
Port Shopping Guide
January 2013 - Present
Personally responsible for e weekly target of $430K in revenue through live presentations and
diamonds seminars onboard Royal Caribbean International cruise ships. By working with 60
Caribbean retailers and 28 luxury jewelry brands, while managing a team of 8 part time workers.
Special Events Team – Zales Corporation.
May 2012 to December 2012
As part of a large Special Events Team (Trunk Show) manger I travelled all across western
Canada holding “one day only” events within Peoples and Mappins Jewelers. In a short 8 months
I reached the position of number one sales person within the company with over $2.3M in sales.
Working closely with the District Managers and Store Managers, using excessive training and
educating techniques, I managed to take my region to number one for Zales North America.
Responsibilities included. Arranging security moves on a daily basis. Coaching the in store staff
on promoting these events, marketing and how to pre qualify their guests.
Port & Shopping Consultant
September 2010 to July 2011.
PPI Group.
Onboard the Norwegian Sun and Norwegian Pearl.
Working with all departments onboard to cross promote onboard revenue, while holding live
presentations and seminars. Also by utilizing my own TV channel for such events as “Morning
Shows”, brand seminars, port talks and general information regarding NCL and Freestyle
Cruising.
Since first joining NCL in 1995 as a dive instructor, then in December 1999 moving over to Port &
Cruise Consultant. I have played a big part of the implementation of Freestyle Cruising,
throughout most of the NCL ships. I was assigned the Sky, Star and Dawn to set up the ships
from Germany along with Klaus Lugimier
Account Executive / Marketing Manager/Port & Shopping Guide
2006 – 2010

2. Lois Vuitton, Moet, Hennassy Group / Onboard Media
Miami, Florida
Working in a customer service environment dealing with customer issues and complaints while
keeping existing clients happy and closing contracts for new clients.
Resolved problems, issues, trained, managed and assigned duties to a staff of 10 people or
more.
Evaluated operations and studied market trends to determine highest potential revenue as the
client demographics changed. Being able to analyze sales information and act accordingly.
Able to work under pressure in a multi-tasking environment, with the ability to handle logistics.
Plan new product/programs to enhance and extend current product assortments at Mass
Merchant retailers to maximize profitable sales growth for retailers.
Have a proven track record of strong team leadership and delivering high quality service.
Reviewed and adapted information regarding product innovations, new promotions.
Developed and implemented ad campaign, designs, marketing and merchandising for brands
such as Gucci, Cartier, Monte Blanc, Ebel, Rolex, John Hardy, Judith Ripka, Yvel, Longines and
many other luxury products.
By using superior product knowledge, holding weekly presentations and revenue meetings, the
training of staff and implementing inter department cross promotions, I managed to increase
revenue 150%
Personally responsibly for over ten million per year in sales, using product knowledge and
experience in the retail sales market and by using one on one sales techniques.
Art Auctioneer September 2004–October 2006
Park West Gallery
Trained with Steve Weis as his associate for 3 months, then assigned to HAL Zaandam as
auctioneer. Goals were 15 & 19K, after my 3rd week I hit 56K, then was transferred to the new
Zuiderdam, where I stayed for 16 months averaging 100-120K per cruise. Highest week
onboard was 186K. Was one of five auctioneers to win “Rookie of the year” award at
conference.
Port & Cruise Consultant 1996 – September 2004
Norwegian Cruise Line
Miami, Florida
• With 20 years experience in the Caribbean travel industry and superior product
knowledge, I have helped Travel Agents increase their sales on a weekly basis by
hosting live presentations and private consultations using confidence in our Brand,
personality, good business ethics and PowerPoint presentations.
Computer skills: Microsoft office, Word, Excel, PowerPoint. Adobe. Mac
OSX, Pages, Keynote.
EDUCATIONAL BACKGROUND
Diamond Council of America ( Certified Diamontologist)
Kendal University 1985 - 1987