Peter Selinger Career Snapshot

1. 1
Peter Selinger
Career & Background
Snapshot
Problem solver > B.Sc.Econ (Hons) > Commercial and Operations
Manager > Business strategy to operational delivery

2. 2
Introduction to Peter Selinger
Purpose:
A versatile and experienced people manager I have a strong focus on
commercial outcomes.
I am a problem solver who loves a challenge, a quick learner with strong IT
competency, and I build strategy and deliver operational outcomes
Personal:
In a long term partnership bringing together my two girls and my partner’s
two boys.
Active Dad, keen cook, photographer, and dabble in art
Awards
• Diageo Winner F09 SODA Award (Team) Living the Values
• Diageo Nominee F09 SODA Award (Team) Enriched Communities
• Australian finalist at Asia Pacific staff recognition award: F09 Asia Pac
“Hero”
• Freeman of the City of London and Member of the Company of
Watermen & Lightermen
External
• Elected Board Member Bundaberg Tourism (Treasurer)
• Freeman of the City of London and Member of the Company
of Watermen & Lightermen
• Elected secretary Thames River Industry Association
Education & Training:
Australian Centre for the Moving Image
• Working in Government, IPAA
• Stakeholder Engagement, IPAA
Diageo Australia
• Media Training, Sydney
• People Manager & Leadership, Bundaberg
• Basic & Intermediate Safety, Bundaberg
• Responsible Service of Alcohol,. Melbourne
• Selling Skills & Negotiation Techniques, Melbourne
Niche Design Window Solutions
• Introduction to Interior Design, Sunshine Coast TAFE
Sodexo
• Strategic & Financial Management, Sodexho Management
Institute, France
The Tussauds Group
• Strategy & Finance - Ashridge Management College, UK
• Finance, Marketing, Project Management, TQM, Media
Training

3. 3
CareChoice is a SME. As General Manager I was recruited to bring strategic and operational focus to the organisation.
In my time there I delivered:
- Delivered a number of critical sales presentations to prospect client organisations
- Instigated new ways of work for the sales team providing them with tools and mentoring to enhance their performance
- Delivered a focused sales plan to ensure continued growth of core business alongside the development of new business development opportunities
- Instigated team meetings to enhance communications, engagement and morale
- Gained the trust and respect of the core coordination, training and recruitment and finance teams
- Commenced regular management reviews to provide direction to line managers
- Leader in the use of CareLink+ the key software database driving service delivery
- Identified data structure and collection weaknesses, fixing them to enhance performance through analysis as a key to business growth
- Delivered process improvements through improved organisational use of Outlook
- Delivered a business continuity plan for major systems and backups
Peter Selinger 2014-2014
General Manager, CareChoice, Clayton, Melbourne

4. 4
With a turnover of $27 million, ACMI is a government funded arts centre based in Federation Square. It delivers programs across film, exhibitions, talks
and lectures, and festivals. With 1.2 million visitors a year ACMI is a leader in its field.
Key Achievements
• Commercial sales of $4.8 million with high customer satisfaction scores
• Delivered a complex range of activities across retail, food and beverage, memberships, events and festivals sales and delivery, ticket and group
sales, cinema delivery, exhibition engagement, OHS, volunteer program, and in house commercial support and data / trend analysis – price
modelling
• Significantly improved the professional relationship with 16 major festivals a year bringing 120,000 people a year to ACMI. Increased the range of
services and products festivals purchased from ACMI. Received recognition from festival mangers for dramatically improving relationship with ACMI
• Increased revenues for the 2014 major exhibition by $500,000 by devising a new ticket price framework, 17% of total ticket sales
• Turned retail operations around from loss to profit making
• Project managed a $430,000 major shop design and build
• Redesigned and enhanced the membership program recruiting 2,500 paid members and launched a new product delivering 900 members in six
months
• Managed a $2 million wages budget for customer service, seeking and implementing efficiencies whilst maintaining 95% customer satisfaction levels
• Supported a strong volunteer program, with 10,000 hours of volunteer time p.a., with a new strategic focus
• Provided commercial analysis support and modelling on pricing and budgeting
• Improved revenues and customer service with our catering partner to record highs
• Senior level engagement in program planning and delivery meetings
Peter Selinger 2012-2014
Head of Commercial and Visitor Services
Australian Centre for the Moving Image, Federation Square, Melbourne
Commercial
Retail - Core
Commercial
Hire
Screen
Culture Events
Retail -
Exhibitions
Public
catering
& Cinema
“treats”
Publications
Festivals
delivery and
support
Memberships
Web sales
Photography
(flipbooks)
Visitor
Services
Ticket sales
Visitor
information
Complaints and
enquiry
management
Ushering
OH&S Support
Exhibitions
delivery
Visitor
satisfaction
Presentation
standards
Education
program delivery
support
Public program
delivery support

5. 5
Peter Selinger 2007-2009
Senior Manager, Leadership Team Member, Bundaberg Distilling Co.
The Bondstore is the home of an Australian icon, Bundaberg Rum, owned by the world’s leading spirits
business, Diageo. As Bondstore Manager I was responsible for:
• delivering an outstanding visitor experience, growing visitor numbers and satisfaction
• strategy development and delivery, generating strong commercial performance
• team development, training, and motivation
• retail brand marketing, public relations and events
• risk management and safety
• maximising sales and profits
Drove cultural change from an operations to a sales and marketing / customer focus:
• this enabled a transformation from a breakeven service to a dynamic and profitable growth driver
• revenues increased 58% from $4 m to $6.3 m and profits from breakeven to $1.2 m
• I developed a strong team operating at high standards delivering an outstanding experience
• I built relationships into our corporate office in Sydney across all functions
Represented the business to the community:
• forging relationships with the local council, MP’s, media and the community
• in the process I built up a customer database of Ambassadors 9,000 strong in 18 months
Implemented a market segmentation approach to sales:
• identifying new clients and markets we built up 5,000 new visitors, and growing
• grew tickets sales +12% in challenging tourism market, holding at 60 k visitors per annum
• increased use of our most profitable tour from 8% to 16% of total visitors
• an engaged and energetic team created and maintained high satisfaction scores
Increased average customer spend from $65 to $100 a head:
• grew sales of an exclusive product , Bundaberg Rum Royal Liqueur, from $2 m to $ 3.5 m
• developed gifts and souvenirs
• introduced new products, e.g., personalised bottles, items hand crafted from vat timber
• Ambassador database let us start a successful electronic mail order business
• I focused the team on customer service and attention to detail.
Engaged the community and media with product launch events:
• building strong loyalty and participation
• attracted significant numbers, created very strong retail sales, and significant media attention
• e.g., racing our V8 Supercar against a jet aircraft generated national TV coverage at the Air Show
Warm welcome at our tour desk
Creating events of scale that
engaged the community
Introducing the Mayor of
Bundaberg at a product launch
Heritage Range – new concept

6. 6
Peter Selinger 1996 - 2002
MD / General Manager, Bateaux London, London, UK
Bateaux London is the largest tourism business on the river Thames in London, UK. It is a wholly
owned subsidiary of a world leading catering business, Sodexho; a part of its leisure division with
operations in London, Paris, and New York.
As the General Manager I was in charge of this tourism business unit:
• responsible for a team of 120
• developed a growth strategy on a rolling five year plan within a corporately agreed framework
• built a dynamic sales and marketing team
• lead a strong focus on operational safety and crisis management
• trained and developed team members to take on senior roles elsewhere in the organisation
Bateaux London is a multi-site operation spread across London:
• fleet of 9 vessels with 5 piers and ticket sales points
• significant commercial returns through catering and functions, day time tourism and sightseeing,
• introduced on-board photography and pier based retailing
I implemented a strong approach to sales growth through market segmentation, developing
relationships with and selling in to the travel trade, corporate and social groups markets.
• grew sales 60% from $12 m to $20 m and profit from 0.8% to 8.8%
• doubled passenger numbers from 375,000 to 750,000 a year
• introduced new services and products that contributed 20% of total sales within two years
With services running in front of the Houses of Parliament, considerable time was spent lobbying and
influencing stakeholders; London Transport, MP’s and regulatory authorities.
Dinner cruises
Daytime Sightseeing

7. 7
Peter Selinger The Tussauds Group, UK 1987 - 1996
From Merchandise and Visitor Services Manager, to New Attractions Business Development
Manager, to Commercial Manager
These three roles were with the Tussauds Group, the second largest visitor experience business worldwide after Disney
My first role was as Retail and Visitor Services Manager at Chessington World of Adventures, the third largest theme park in
the UK with 1.2 m visitors p.a.
Chessington was unique in its combination of an existing Zoo with a theme park:
• 8 themed shops and 3 photographic operations
• working with external partners I introduced electronic ride photography to the UK
• grew sales 79% to $9 m
• lead a team of 6 permanents and 120 casuals
• developed my deputy to succeed me when I was promoted to my next role
I used financial reporting, analysis, and business planning skills to successfully drive growth and profitability
My next role was to Head Office, initially as the PA to the Executive Director Development, and then as Business
Development Manager New Attractions:
• focused on mergers, acquisition, and new build opportunities working on leisure projects in Europe and Japan
• I played a significant role in due diligence exercises for Parc Asterix in France and Port Aventura in Spain
• spent 4 months in Tokyo researching the Japanese leisure market, developing a project for Yokohama
• acted as the company retail consultant
• deputised as the duty general manager for Tussauds Amsterdam
• developed high level financial modelling and strategic planning skills that were used to forecast cash flow and investment
returns for major projects
• engaged with stakeholders at a local level when performing due diligence exercises and presenting development
opportunities to local authorities
• during my time in Tokyo I leveraged my internal relationships to engage others in my project work
This lead me to Alton Towers, the largest theme park in the UK, the third largest in Europe, with over 2.2 million visitors a
year. Here I was the Commercial Manager Retail responsible for:
• 100 operating units spread across a 50 Ha site
• 60 permanent and 900 seasonal staff
• increased sales 20% to $47 m a year
• food & beverage $25 m, merchandise $9.4 m, rides photography $4m, and participation games $8.5 m
• created a product selection and purchasing team that became a new resource for the business as a whole