"This Place is Awesome!": Service, Planning and Program at the Center for Science & Social Science Information at Yale University
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This presentation describes the planning and services of a hybrid library and Yale IT enterprise. Presented with Themba Flowers, Co-Director of the Center for Science and Social Science Information, Yale University at the 2013 Nercomp Conference.
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"This Place is Awesome!": Service, Planning and Program at the Center for Science & Social Science Information at Yale University
- 1. The Center for Science and Social Science Information (CSSSI) at Yale University Kelly Barrick and Themba Flowers Yale University NERCOMP Annual Meeting 2013
- 2. OUR VISION • An intellectual and social hub for students and the faculty • Premier research, teaching, and learning support • For the sciences, social sciences and interdisciplinary researchers • Integrated support from Library and IT
- 3. WHY? • Program plan for combined operations • Increased curricular emphasis on quantitative methods and technologies • New colleges will bring larger undergraduate population to north side of campus • Needed a technology-rich research and learning environment
- 4. HOW DID WE DESIGN THE PROGRAM? • Evaluation of current offerings • Literature search • Site visits – Penn, Columbia, Emory, Georgia Tech, Princeton, UMass, Oxford, MIT, Duke • Input and assessment – 2007 Social Science faculty interviews – Fall 2010 faculty and student surveys
- 5. SURVEY AND INTERVIEW RESULTS • Help locating, accessing, and acquiring text or data • Tools and services services for digitizing text and images • Data rescue services for older digital materials, such as data on obsolete media or from expired versions of software • Help managing digital collections of research and teaching materials • Assistance with geographic information systems (GIS)
- 6. TECHNOLOGY AND LEARNING ENVIRONMENTS • Computer workstations with a full suite of discipline and productivity software. • Reliable, ubiquitous wireless connectivity • Immediate access to electrical outlets • Dedicated laptop data jacks for large data transfer • Flexible furniture to accommodate a range of uses
- 7. DEMAND FOR RESEARCH SUPPORT • Data support services for all sciences and social sciences • In-depth consultations with domain expertise • Visits upon request to faculty offices by librarians and consultants • Training in use of information resources • Librarian office hours in academic departments • Building collections to support research • Bibliographic citation management
- 8. NEW SERVICES • Open 24/7 in designated spaces • Scan on demand • Delivery of print materials to faculty offices • Lending laptops, flash drives, clickers, GPS, audio-video recording, and other equipment used for learning and research • Assistance with specialized media and technologies • New book drops • Data support for science faculty and students similar to that provided to social sciences
- 9. THE HARD PART: STAFFING • Positions designed – Services – Tasks – Job descriptions • Technology support
- 10. PROCESS • Partner with Union • Communicate • Fill positions • Commit to training – Provost, Library, IT, Staff
- 11. SYLLABUS • Designed to meet job responsibilities • Emphasis on hands-on • Accommodate various learning styles • Encourage individual self-reliance
- 12. ASSESSMENT • Past • Present • Managers and Supervisors part of the process
- 13. THE RESULT
- 14. CONCOURSE LEVEL
- 15. 24 HOUR SPACE
- 16. Media Wall/Digital Exhibit Space
- 18. INFORMATION DESK
- 19. Study Room West
- 20. STUDY ROOM EAST • Librarians Offices • StatLab Consultants • Presentation Practice
- 22. OUTREACH & COMMUNICATIONS • Website integration – Took content from three different sites and combine in a coherent and informative way • Departmental outreach – MCDB undergraduate poster session – Media wall exhibit collaborations • Fun – Game nights for students with pizza and music – Gesture-based computing presentation for staff with X-Box and Wii as demonstration devices • Tours – Staff from other Library and IT departments – Faculty, Provost, Professional Schools, President – Alumni; student groups – Peer Institutions
- 23. SOCIAL MEDIA Updated Facebook frequently during and after construction phase
- 24. EVOLUTION New data librarian with GIS expertise Room scheduling Still looking at media checkout Considering 3d scanner Need more research support for the sciences Additional interactive media including touch screen, and large format printing Improved support for Video conferencing and presentation practice Strong cooperation with other libraries (Sterling, Medical, Law), and IT Partners (Library IT, eScience Institute, Collaborative Learning Center)
- 25. QUESTIONS? Thank you. Photos courtesy of Amanda Patrick, Michael Marsland, Kelly Barric and Themba Flowers
Editor's Notes
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- Kelly: Training in use of information resources, citation software, statistical and GIS software, presentation software and audio/video equipment.
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- While we worked with faculty and students for input and architects and contractors to create the physical space; we had to make sure that we had the right staff to execute the services that were part of the program plan Meetings with staff to inform of plan and process Give Union time to work with staff to ensure they are informed and supported Match personnel to similar existing positions Submit interest in new positions Process
- Meetings with staff to inform of plan and process Give Union time to work with staff to ensure they are informed and supported Match personnel to similar existing positions Submit interest in new positions Process
- Kelly Mention that the Trainer is a trainer, not an IT specialist Time constraints--- 1 year position and ensured success to union leaders that staff would be given necessary tools to succeed one stop shopping – no redirection to other locate Not just about the deadline, but also about how much we expected to accomplish in the given time frame. “or it wasn’t gonna happen” Go over roles and escalations. Mention partnership with both ITS and Library IT.
- Kelly Performance evaluation Establish baseline for each employee/all staff Trainer met with each individually Scheduled weekly training and follow up if-need-be Managers/supervisors were trained too
- Kelly- to talk about from a librarians perspective not an “info-commons” but a new model with an emphasis on space and services (ad lib) This is very different than what “Yale libraries” have done in the past; they are more about the beauty/aesthetic/collections; the Center moved us into a new generation. One that offers our students, faculty and researchers a functional space for their all their needs We did a few new things--- open beverage/food policy; room reservations; iDesk; delivery to offices And now …. Themba – talk about how services and space fit together…
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- Themba: 30 computer workstations Multiple displays on multiple walls for sight-lines and collaborative working Instructor’s workstation with full selection of audio/visual equipment Write-able wall surfaces Reserve-able for classes, TA office hours and training
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- Kelly – ad lib – luxtalks, officeless hours, speakers, change of hours, tie-ins (icpsr, webinars)
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