1. Jarrod L. Thompson
120 Deer Forest Rd Fayetteville GA 30214
678-897-8411
ijarrodthompson@gmail.com
Summary Assistant Vice President Financial Center Manager with 8 years of strategic leadership,
managing risk, and problem solving skills. Recognized for exceptional ability to demonstrate
leadership in complex operational environments, able to establish clear vision of work goals
and guide others towards achieving goals. Strong management skills include talent
performance/management, coaching, risk compliance, training /development, marketing,
recruitment/talent selection, process improvement, relationship banking, sales forecasting,
prediction trends, conflict resolution, and customer experience.
Education Clark Atlanta University
B.A Degree in Mass Communication with Concentration in Radio, Television and
Film graduated magna cum laude with 3.5 G.P.A.
2004-
2006
Career History & Accomplishments
Assistant Vice President; Financial Center Manager II,
Bank of America.
• Develop and execute sales strategies that aligned with the company vision to
maximize household deposits up to 80 million dollars.
• Manage a team of 10 relationship bankers to drive deposit and credit growth
• Increase overall customer and associate experience by 20% within one quarter
of starting position. Achieved 100% in client satisfaction.
• Generate over 1.5 million in deposit growth per quarter since 2011.
• Cross sale with banking partners in investments, merchant services, home
loans, auto loans, and credit product departments.
• Coach and mentor sales associates to drive company’s core values and to
build customer confidence and trust within the franchise.
• Direct associates monthly KPI movement by managing the day-to-day
performance.
• Proactively identify and manage risk in every business, product, and service
transaction leveraging the risk framework. Scored over 94% risk audit every
quarter.
2011-
present
Officer, Assistant Financial Center Manager
Bank of America
• Responsible for daily implementation of manager's directives, executing
lobby leadership, observing banking center team in action through the eyes of
the customer.
• Supervised all new hire training and associate readiness. Complete scheduling
and managed all HR issues.
• Informed associates of key priorities and business updates.
• Coached teams on the proper execution of key banking center plays while
role modeling the desired behaviors. Coached all associates to exceed
expectations for 3 executive years.
2009-
2011

2. Operations Specialist
Bank of America
• Managed associates to drive excellence in the areas of compliance, customer
experience and sales.
• Provided oversight to an operational risk program. Evaluated the adequacy
and effectiveness of policies, procedures, processes, systems and internal
controls.
• Identified training opportunities; designed/coordinated the development of
training materials.
• Reported findings and developed business cases to inform senior management
on the need for controls to mitigate risk.
• Consulted with business to develop corrective action plans and effectively
manages change.
2006 –
2009
Notable Performances
• Exceptional Banking Center Channel Review Scores 2011-2014
• Customer Experience Award 2014 1st
& 2nd
Quarter
• Platinum South Atlanta Sales Award 2012 & 2013
• Bank of America Central University Leadership Program 2010
• Bank of America Standard of Excellence Award 2007 & 2008
Community Service and Organizations
• Hands on Atlanta
• Hosea Feed the Hungry
• Bank of America Mentor Program