1. Kate HinceKate Hince
16 Mavis Steward Drive, Barooga NSW  Phone: 0408 313 923  ekhince@gmail.com
Resort Manager
8 years managing a 4 star accommodation and Day Spa facility, with 18 years’ experience in the hospitality
service industry. I’m a participative, results focused and practical management professional. Progressive
leadership experiences have created a passion for surpassing financial and customer service goals.
Respected leader of a large diverse team and derive genuine pleasure from transforming high potential
employees into outstanding team members and leaders.
Skills
 Marketing Strategies & Campaigns
 Corporate Communications
 Negotiation
 Business Analysis
 Team building, Leadership and
supervision
 Time Management
 Attention to detail
 Market Research
 Public & Media Relations
 Customer service
 Results focused
 Work well under pressure and to
deadlines
 Project management
Professional Experience
CLUBMULWALA, Mulwala
Resort Manager, February 2007 to February 2015
Manage 61 room resort accommodation and Day Spa; oversee the daily operations, co-ordinating a diverse team
of 30 employees.
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2. Originally employed as Spa Manager and promoted to Resort Manager within 3 months.
Accomplishments:
 Instrumental in the set up and opening of essenza resort spa
 Developed and implemented reporting systems at essenza
 Develop and implemented spa treatment training manuals
 Develop and implemented resort and essenza procedure manuals to assist in training and daily running of the
operation
 Developed and imbedded policies for the resort and essenza
 Cross trained and multi skill staff
 Performed ongoing customer/market research and demographic profiling to identify and capitalise on unmet
market needs
 Conceptualize and orchestrate marketing campaigns that effectively reinforce and build brand image
 Develop Marketing strategies and campaigns with Web, Print and Television media
 Submit Tenders to Thales worldwide, Australian Defence Force and AOT international travel agency to secure
corporate business annually
 Reviewed all stock on hand, reduced and deleted stock items and quantities held, sourced more competitively
priced suppliers. Reviewed ordering system, to reduce operating costs
 Reviewed office and housekeeping rostering, reduced hours and improved productivity
 Facilitated the partial refurbishment of 40 resort rooms and common areas
 Instrumental in the renovations of 20 resort rooms that were 3.5 star lifting them to 4 star
 Achieved best ever occupancy for 6 out 12 months, averaging 6 months per year higher occupancy than
previous years
 Grew annual occupancy by 8% in my first year and a further 4% over the following 3 years
 Built a solid core team, maintaining staff retention
 OH&S and risk management reviews
 Professional Development through ongoing tertiary education
Additional Experience
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3. SPA @ BEECHWORTH, Beechworth
Beauty Therapist and Trainer, October 2006 – January 2007
Employed to help co-ordinate the completion stage of the new day spa, staff training, develop and implement
procedure manuals. Assist with marketing. Worked alongside the Beauty Therapy team after the opening.
Accomplishments:
 Motivating staff to achieve KPIs
 Developed and implemented Training and Procedure manuals
BREATHTAKER ON HIGH SPA RETREAT, Mt Buller
Spa Manager, October 2005 – October 2006
STAR HOTEL, Rutherglen
Bar Supervisor Part time, February 2005 – May 2006
Studied fulltime Beauty Therapy
FRASER ESCAPE, Hervey Bay
Bar Manager, June 2004 – February 2005
MONASH SKI LODGE, Mt Buller
Lodge Accommodation Manager, 2001- 2004
AMCAL PHARMACY, Mansfield
Pharmacy Assistant Part time, 2002 -2004
ARLBERG HOTEL, Mt Buller
Food and Beverage Supervisor, 2000 -2002
Detailed experience for above work history available on request.
Technology
Software: MS Office (Word, Excel, PowerPoint)Outlook, RMS reservations system, Beauty ware
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4. appointment system, Apple applications
Web: RMS online booking, Wotif, booking .com, Facebook for business
Education
Advance Diploma of Management and Human Resources, 2013
Wodonga Institute of TAFE
Diploma Hospitality, 2011
Wodonga Institute of TAFE
Finance for Club Boards,
Director Foundation and Management Collaboration, 2011
ClubsNSW, Sydney NSW.
Diploma Beauty Therapy, 2005
Body Synergy, Wodonga
RSA Competency Card
First Aid
Certificate 1 & 2 Food Handling
HSC/VCE, Rutherglen high School
WH&S Manual Handling
Making Sense of WH&S and Risk Management
Interests
Fitness
Reading
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5. Family and Friends
Reading
Real Estate investment
Referees
Micheal Mullarvey
CEO, ClubMulwala
0418 387 983
Jayne Cassidy
Victorian Sales Manager, Unity Agencies
0427 718 111
Jayne.cassidy@unityagencies.com.au
Director/Founder, Makeup and Mantras
0417 109 186
info@makeupandmantras.com.au
Gary Hunt
General Manager, RACV Cobram
0417 013 640
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6. Family and Friends
Reading
Real Estate investment
Referees
Micheal Mullarvey
CEO, ClubMulwala
0418 387 983
Jayne Cassidy
Victorian Sales Manager, Unity Agencies
0427 718 111
Jayne.cassidy@unityagencies.com.au
Director/Founder, Makeup and Mantras
0417 109 186
info@makeupandmantras.com.au
Gary Hunt
General Manager, RACV Cobram
0417 013 640
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