To subscribe: http://www.ksmartin.com/subscribe
To buy the book: http://bit.ly/TOObk
This material is from a talk I gave to SME CONNECT in San Diego on Wed, Sep 12, 2012. It was not recorded. Promotional copy:
More than 80% of improvement efforts fail to make a discernible difference in overall business performance, regardless of the improvement methodology in use. The reason isn’t a flaw in the methodologies, but a flaw inside of companies. Organizations in all sectors fail to meet their full potential because of self-inflicted chaos.
In this high energy session, Karen Martin will share her findings from more than 20 years of working with organizations of all types and sizes and offer practical how-to’s for preventing and eliminating organizational chaos. Specific topics will include:
• Why Lean, Six Sigma, and other improvement efforts don’t deliver the results you want and need.
• The four fundamental conditions for outstanding performance – and how their opposing conditions are preventing you from moving forward.
• How to instill clarity, focus, discipline and engagement into your organization’s DNA, enabling success!
You will leave the session armed with the know-how to build the organizational behaviors you need to achieve greatness.
60. Clarifying the PDSA Cycle
Phase Detailed Steps
New
1. Define and break down the problem.
Problem
50‐80% 2. Grasp the current condition.
of the Develop
Plan 3. Set a target condition.
total Hypothesis
4. Conduct root cause & gap analysis.
time
Continuous
5. Identify potential countermeasures. Improvement
6. Develop & test countermeasure(s)
Conduct
Do 7. Refine and finalize countermeasure(s).
Experiment
8. Implement countermeasure(s).
Evaluate
Study 9. Measure process performance.
Results
10. Refine, standardize, & stabilize the process.
Refine
Adjust Standardize 11. Monitor process performance.
Stabilize
12. Reflect & share learning.
60
65. Processes MUST be Clearly Documented,
Monitored & Improved
Current State Metrics-Based Process Map
PT Units Process Details Mapping Team
Seconds Hours Process Name Order Fulfillment Dianne O'Shea Ryan Austin
Minutes Days Specific Conditions Domestic orders through sales force Sean Michaels Mary Townsend
LT Units Occurrences per Year 37,500 Sam Parks
Seconds Hours Hours Worked per Day 8 Paul Dampier
Minutes Days Date Mapped 26-Nov-07 Michael Prichard
Step # ? 6 7 8 9
Function /
Department Activity PT LT %C&A Activity PT LT %C&A Activity PT LT %C&A Activity PT LT
Customer
Notify customer
Fax PO to
Sales Rep Approve PO 15 240 100% 5 20 100% when they can 15 300 95%
Account Manager
expect delivery
Review and
Account Manager approve PO; send 5 240 100%
to Order Entry
Enter order into
Order Entry 10 240
SAP
Finance / Credit