1. Issam Rasmi Al Sharaiha
Issam.sharaiha@gmail.com
Mobile (00962-796556868)
00962-778009996
EDUCATION
June 2009 Applied Science University Amman, Jordan
BA degree in Software Engineering
EXPERIENCE
April 2014 to present Boulevard Arjaan by Rotana Amman Abdali
Network and communication Administrator Acting as IT manager since 5/2015 to present
I have been engaged with Network Engineering and hardware supporting by applying:
Serve as primary contact for all servicing of computer PC hardware
Maintain licenses for all software and ensure that all systems are covered by the proper maintenance contacts
Maintain a sufficient inventory of computer related supplies
Maintain a log of all computer hardware and a log of all services calls on computer hardware
Manage the configuration records, programme files and data files on the computer system
Monitor the performance of the computer software and maintain a log of performance reports, error and integrity
check reports, system malfunctions and solutions
Install and test corporate approved programme changes to the hotel computer systems
Investigate and report software problems to the vendor, or MIS regional, area or corporate office
Train selected hotel employees to take on major responsibilities of system managing in his absence
Maintain technical and user documentation, system reports and newsletters
Pre-opening preparation

2. July 2012 to March 2014 Specialized Data Systems Oman
Application& S/W Support Senior
I have been engaged with Application Support by applying
• Professional services
• Install and configure for the new version of Opera for the hotels in Muscat.
• Support 24 hours for any issue regarding the opera & sun.
• Train the hotel members how to use the Opera (All Sections)
• Network Support
• Hardware Support
February 2010 – Jun 2012 Jordan Insurance Federation Amman, Shmaisany
I.T. Quality Assurance Controller
I have been engaged with I.T. Quality Assurance by applying:
• Determinate new requirement, testing any changes in the system, training new employees for our
system,
• Coordination between the technical side and other aspects, IT support, IT procurement.
• Supervise of any changes on Data Base
EXPERIENCE IN OTHER FILEDS
Oct-2009 – Jan-2010 Jordanian –Saudi Co. for Satellite Broadcasting
Broadcast Engineer
I have been engaged with broadcast engineering by applying:
• Register new TV. Channels
• Solve any problem arise during the broadcast transmission
• Set new configuration to transmission device when necessary
• Deal with play out device professionally
EXPERIENCE IN OTHER FILEDS
• Good experience in fire fights system and maintain it.

3. • Good experience in UPS system installation.
• Experience in power generator maintains.
• Good experience in a conference system configuration.
• Good experience in cameras installation and DVR’s configuration.
• Supervising/Handling implementation of multiple sites
TRAINING
• SQL
• CCNA
• MCITP (Enterprise )
• A+
• Conflict Resolution.
• Leadership and team building training.
• Solving the People puzzle.
SKILLS AND ACTIVITIES
• Languages: Arabic (mother language) and English (Excellent).
• Opera, Sun GL, Tiger.
• Microsoft Office skills: Word, Excel, Access and Power Point.
• Ability to work and productivity under pressure & for long time.
• Ability to learn rapidly.
• Team spirit is available, acceptance of guidance and criticism,
• Fast accommodation for new environment.
REFERANCES
Yousef Masharqa
Finance & Accounting Manager
Rotana Dubai
0096892828271
Yousef.Masharqa@rotana.com.com
Fadi Dababneh
IT manager
Jordan Insurance Federation
009627995519162
faded@joif.org