Project Management as a service - providing professionals with quarantee of quality assurance, prices, substitutability - outsourcing service

1. Project Management Outsourcing Jan Juricek 2/10/2011

2. keep your hands free for strategy! 2/10/2011 2

3. 2/10/2011 reasons for project management (examples) 3

4. 2/10/2011 reasons for project management – management levels 4 three development levels of project activities

5. management levels – value 2/10/2011 5 time consumption output value time consumption output value PLAN BUILD EXECUTE management period and stage

6. insufficient project management capabilities (is there anybody who can manage the project?) can we afford the costs of employing competent project managers on a long-term employment basis? if we employ expensive managers under the Labour Code, will we be guaranteed the quality and result? if we have to deal with project escalations (given by the unguaranteed quality of deliverables), can we still focus on strategic issues? expensive internal employees need to be cared for (supervision, couching, control, retention) – do we want to deal with it? work equipment needs to be provided – car, notebook, telephone, licence (costs and care) – do we want to care for it? how long will it take to train a new internal employee? 2/10/2011 real situations in companies and organisations (options) 6

7. 2/10/2011 ISSUE – project management capabilities 7

8. 2/10/2011 ISSUE - costs 8

9. 2/10/2011 ISSUE - costs 9

10. 2/10/2011 ISSUE - costs 10

11. professionals buy from professionals 2/10/2011 Service – PM Outsourcing 11

12. 2/10/2011 “PM OUTSOURCING” service cornerstones 12

13. 2/10/2011 “PM OUTSOURCING” end price 13 guarantee

14. 2/10/2011 “PM OUTSOURCING” service outline 14 identify the situation and define the required PM service scope and quality (written report) provide an available competent manager guarantee the quality as agreed ensure permanent service availability and sustainability (throughout the project) provide project documentation and record the activities and quality delivered

16. service scope and deliverables

17. necessary PM competences

18. necessary guarantees and service quality (SLA)

20. quality assurance

21. availability and guarantee

22. documentation and protocols within 21 days from project submission professional evaluation within14 days

23. 2/10/2011 internal processes vs CONCEPTICA 16 internal employees  + work equipment + future education + future outplacement? HR process of MIN 1-2 months PM establishment of MIN 1-2 months time identification of requirements PM outsourcing contract project charter business case project plan quality and SLA assurance  CONCEPTICA: PM responsibilities taken over within 21 days from the request 14 days MAX 1 month time

24. 2/10/2011 identification of the situation and written definition of the service scope and quality 17 within 14 days project status (documents, stages, management quality) scope (necessary time period in months, utilizationguarantee– no extra invoicing) capabilities (certificates, language skills, experience in the field) necessary service qualities (guarantee, level) deliverables (frequency, documents)

26. demonstrable experience with the project (in years required)

27. demonstrable experience in the given industry (in years required)

28. language skills (if applicable)

29. relevant interpersonal skills (motivation skills, presentation skills, leadership)

31. hardware – notebook, telephone software – MS Office a MS Office Project car (if necessary) set of sophisticated templates and processes communication system and project document repository 2/10/2011 PM tools you get (included in price) 20

32. 2/10/2011 CONCEPTICA – what we guarantee 21

33. 2/10/2011 CONCEPTICA– what we guarantee 22

34. 2/10/2011 CONCEPTICA– what we guarantee 23

36. Availibility and substitutabilityguarantee

37. Priceguarantee (zastropováníutilizace)

38. Project management tools

39. Documentation and templates

40. Certification

42. No utilizationguarantee – time and materialinvoicing

43. No competencyguaranteeofthemanager

44. No availibilityguarantee

45. 6 000 – 8 000 CZK / MDPROJECT MANAGEMENT OUTSOURCING CONCEPTICA BODY SHOP INTEGRATOR SOLUTION

46. 2/10/2011 25 can something heavier than air fly? insecurity

47. know-howloss within the corporation ignorance about the company issues (lack of knowledge) theneedoftrainingowninternal managers low-quality external managementexperience presumably high price 2/10/2011 presumed PM outsourcing risks 26

48. 2/10/2011 let the facts and our customers speak for us! 27 Finance CitFin Wood&Companyfinancialservices Gouvernement Ministry ofForeign Affairs Land Fundofthe Czech Republic Region Vysočina Manufacture Gumotex Tenza Windowholding Retail HP Tronic Datart Services Asseco CE AVG Technologies IT ČD Telematika

49. 2/10/2011 summary – what you get 28 saved costs smooth project execution lower employment risks lower project risks highercustomer loyalty (customer projects) higher satisfaction (internal customers) time to keep on the top of the pyramid (at strategic issues)

50. 2/10/2011 Conclusion – Contacts 29 Thankyou! Contacts Tomáš Hamr, ManagingDirector, tomas.hamr@conceptica.cz Jan Juříček, Headof PMO, jan.juricek@conceptica.cz Jan Bayer, KeyAccountManager, jan.bayer@conceptica.cz