Yogita Nimbalkar has over 5 years of experience in IT and telecommunications as both a technical and functional team member. She currently works as a software engineer providing support, handling incidents, and creating documentation. She has experience working on projects for KPN, a Dutch telecommunications company, as well as internal tools for travel management. Her responsibilities include resolving incidents, creating knowledge bases, and reporting. She has a Bachelor's degree in Computer Science and skills in technologies like SQL, Oracle, PHP, and Unix.

1. YogitaNimbalkar yogita.nimbalkar@gmail.com
5 Years +31653683608
(Functional & Technical team member), ITIL
Pune
Experience Summary
 5 years of overall experience in IT-Telecomm domain.
 Worked as a technical and functional team member for the same.
 Currently working as Software Engineer.
 Work includes support/production changes/incident management/Report Handling/Documentation.
 Awarded with spot team award twice and accolade award.
 Strong communication, collaboration & team building skills with proficiency at grasping new technical
concepts quickly & utilize the same in a productive manner.
QualificationSummary
Academics B.Tech in Computer Science from College of Engineering Pune (CGPA 7.4)
Technologies SQL, Oracle,PHP, HTML,Unix
Methods :ITIL (IncidentManagement & Support)
Remedy Tools BMC Remedy Tool, built in tools of other(Cytric & American express explore) projects.
Professional Experience
Atos India Pvt.Ltd Software Engineer Sep 2009- Till date
Project
KPN Order Manager
Period Jan 2010-May 2011 (Functional & Technical team member)
INDUSTRY : Installation and support
TASK AREA : Operational support
APPLICATION AREA : Telecommunication
CONTEXT : Working with Atos more than 4 years in Production Support.
Providing support for the Order Manager application to KPN the
telecom giants from Netherlands.
Key responsibilities include:
 Responsibility as a technical member we have provided support according to KPN request,handles production
changes,Priority issues.
 As a Functional member we have to understand customer request accordingly we have to gather requirement
worked on ticket as well. Attend priority,be alert call.
 Documentation and Review.
 Administration
 Daily reporting to higher management.
 Provide reports of ticket that we have handled in every month.
 Application understanding presentation to higher management.

2. Project
KPN MS12 fixed billing application
Period June 2011–June 2013 (Functional & Technical team member)
INDUSTRY : Support and management services
TASK AREA : Functional management,Technical management
APPLICATION AREA : Telecommunication
CONTEXT : This project is categorized mainly in 2 Parts mobile and fixed billing
application.KPN Streamweaver/ Dialogue 4,Facturmanger,CDP-
HTML-CONVERTER,it comes under fixed billing and DOC1 is mobile
billing application.Streamweaver is application in the KPN
environment takes a text file containing invoice data as an input and
after formatting it creates text files as an output which is sent to
Dialogue 4 application.Dialogue 4 applications is a typical application
in the KPN environment takes a text/xml file containing invoice data
as input and creates a print ready invoice in 2 different format.
Facturmanger provides customers with more insights into the
electronic KPN invoices.DOC1 is mobile application this application
formatting the input which is coming from MCCS application and after
formatting it sends output to the concerned parties.
Key responsibilities include:
 Attending client workshops and analysis of requirements.
 Have been at the front office in Netherlands for 3 months to provide direct support and interaction with the
client. Work as technical and functional person for this application
 Creating knowledge base document for alert and priority issues.
 Documentation & review.
 Provide reports of tickets that we have handled in every month.
Project
GIT-Bluekiwi
Period Sep 2013–Jan 2014 (Functional & Technical team member)
INDUSTRY : Support and management services
TASK AREA : Functional management,Technical management
APPLICATION AREA : Telecommunication
CONTEXT : BlueKiwi is an Enterprise Social Network(ESR) i.e. an exchange
platform within company where all the information and
communications are centralized and available in real time to all the
employees.
It allows you to share any type of information in many different ways.
For instance you can send a message to one of your colleagues,share
a bookmarkwith a space to which you belong,submit an idea to your
R&D team,run a survey for the Marketing department,etc.
Key responsibilities include:
 Resolve the incident or change within assigned date and time.
 Creating knowledge base document for alert and priority issues.
 Documentation & review.
 Provide reports of tickets that we have handled in every month.

3. Project
GIT-Travel Management System
Period Feb 2014–Dec 2014 (Functional & Technical team Lead)
INDUSTRY : Support and management services
TASK AREA : Functional management,Technical management
APPLICATION AREA : Telecommunication ,work on internal tools(Cytic and American
epress) SDM12
CONTEXT : With American express user can bookhis trip .He/She can make a
new/Cancel reservation.User have to create their profile in AX explore.
With cytric , travelers and travel arrangers are able to book business
trips 24/7 simply and quickly. Corporationsthat integrate cytric into
their overall travel program reduce costs.Approer approvesrequest.
Key responsibilities include:
 Resolve the incident or change within assigned date and time.
 Creating knowledge base document for alert and priority issues.
 Create a case in cytric tool.
 Checkdata synchronization in sm31 table for user and respective approver.
 If data is not in sync then send mail to American express group (AGPS).
 Documentation & review.
 Provide reports of tickets that we have handled in every month.
Other Role (Recruitment)
 Shortlistthe profiles on requirement basis.
 Schedule a call with interviewer and give them feedback once it is done.
As a person
I would liketo be obtainingposition in organization which would help me in carving a niche for myself from where
I can not only motivate myself but my peers also.I am self-driven, flexible, time conscious, logical, committed and
business-orientated.