1. Julie Workman
25 Harcourt Street
Luton, Bedfordshire, LU1 3QH
Tel: 01582 432122
Mob: 07791 601395
Email: julieworkman01@hotmail.com
Personal statement
A conscientious and professional operations controller who is passionate about delivering superior customer service.
Possesses excellent interpersonal skills and the ability to communicate and negotiate concisely and articulately at all
levels. Attentive to detail with a practical approach to problem solving and possessing the organizational skills
required to ensure that deadlines and objectives are achieved. Over 10 years experience in corporate/private
business aviation and 8 years in an airline. Enjoys being part of a successful and productive team and thrives in highly
pressurised and challenging working environments.
Key Skills
 Experienced in flight planning system AirData/Aeroflex, Central Flow Management Unit/Network Operations
Portal (CFMU/NOP) Eurocontrol air traffic flow management tool
 Conversant with Sabre Movement Control, LEON aero/beta and Flight Explorer. Flight watch and crewing
systems with an integrated view of weather, situational alerts and air traffic tools
 World Host – Accredited in the delivery of outstanding customer service
 Proficiency in Microsoft Office, Excel and Mitel telephone system
 Excellent communication skills, both written and verbal
 Fully qualified first-aider
Employment History
Operations Controller, Flightworx Nov 14 – May 15
 Responsible for overseeing and maintaining the flying programme for customer Fastjet Aviation; a Tanzanian
airline.
 Compile daily, weekly and monthly reports for 'On Time Performance'. Liaise and investigate delays with all
third parties involved with Fastjet for detailed information
 Flight/Crew watch for Fastjet Aviation; using LEON a Flight Watch/Crewing tool. Identify and resolve potential
issues that may prevent the smooth, safe and efficient operation of the airline.
 Ensure that crew operate within and do not exceed their Flight Duty Period. Maintain and update crew
records for training requirements. Arrange alternative cover for sick flight deck and cabin crew.
Operations Assistant, Monarch Airlines Mar 07 – Nov 14
 Maintaining a thorough flight watch of the airline operation; using the Flight Watch/Weather watch tools.
Identifying and resolving potential issues that may prevent the smooth, safe and efficient operation of the
airline.
 Responsible for managing the Air Traffic function within the Ops Control team. Monitoring potential air traffic
regulations that may negatively impact on the operation; researching and acting upon reroutes that may avoid
such regulations; refiling and delaying flight plans as required by the status of the flight.
 Ensuring optimal balance between costs and on-time performance for our Air Traffic Control (ATC) flight
plans.

2.  Supporting the Operations Duty Manager during times of disruption by suggesting and evaluating optimal
recovery plans to enable the operation to recover as quickly and efficiently as possible.
 Managing the Flight Operations software suite to ensure accurate/timely data is collected within the system
pertaining to flight delays/relevant flight information for post flight evaluation and analysis.
 Communicating events/plans/updates effectively through various systems be they automatic, verbal, email
and via radio transmission to company aircraft. Liaising with flight deck, handling agents, internal and ex ternal
customers.
 Carrying out ramp turnaround audits as part of our internal audit process; feeding back any issues.
 Arranging sub-charter flights to cover our flying programme.
Recruitment Assistant, Monarch Airlines Jun 06 - Mar 07
 Managing incoming telephone calls and mail
 Coordinating interviews and assessment days
 Liaising with engineering department
 Maintaining recruits records
Temporary Agency Employee, Red Recruitment Agency Jan 06 - Jun 06
 Reception cover, using switchboard and intranet
 Administration duties including mail shots and filing
Training/HR Administrator, TAC May 02 - Dec 05
 Arranging training courses for candidates
 Booking training venues; also hotel and travel arrangements, taking into consideration cost and location
 Assisting the Sales Department collating tenders
 Managing employee BUPA cover, car insurance claims, mobile telephones and work wear
Revenue Assistant, Inland Revenue Nov 01 - May 02
 Data entry
 Calculating/amending/reviewing tax codes
Operations Manager, Metro Business Aviation Oct 99 - Nov 01
 Managing the flight operations officers, customer services agents, aircraft fuellers
and aircraft cleaners. Conducting one-to-ones, grievance hearings, performance
reviews. Staff recruitment. Planning staff rosters.
 Preparing and presenting weekly, monthly and annual budget reports and update meetings
Operations Officer, Metro Business Aviation Apr 94 - Sep 99
 Organising handling requirements for based and ad hoc aircraft.
 Liaising with flight deck. Dealing with all aspects of flight planning, over flight and landing clearances.
Requesting airport and runway slots. Assessing and disseminating meteorological information
 Arranging passengers services including customs/immigration clearance, transport and catering
 Preparing invoices
 Meeting and greeting VIP personnel (including royalty)
Operations Officer, London Executive Aviation Jul 90 - Apr 94
 Coordinating services for based customers and private/corporate aircraft

3.  Arranging third services from catering, transport, security to customs/immigrations clearance
 Preparing shift rosters, ordering stationery, forwarding hotel commission claims
Various roles, please ask for more details Sep 84 - Jun 90
Education
Stockwood High School
 6 CSEs including Maths and English
Hobbies & Interests
I am a qualified scuba diver with dive leader and assistant instructor qualifications. As an active member of a British
Sub Aqua Club I dive regularly and organise trips.
For the past 3 years I have been a volunteer at Keech Hospice Care as receptionist and appreciate the opportunity to
give something back to my community.
I also enjoying playing the flute
*References are available upon request