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Job Description
Turn-around Coordinator / Dispatch Agent
Overall Job Purpose:
Co-ordination of all functions required to enable the safe, secure, on time departure of an aircraft
within their scheduled turn-around times in accordance with the relevant Ground Handling Manual.
To be responsible for ensuring the Menzies Aviation (MA) product is delivered consistently in line
with service level standards and Menzies policies and procedures.
Main Accountabilities and Duties:
Operational
 Provide exceptional Customer Service as per the Menzies and Airline specific
standards to ensure customer satisfaction at every step of their journey
 Gather, input and process all data and documentation required for the safe and
secure turn-around, by manual, automated or computerised systems, including
weather reporting and notams (if required), LDM, PSM, Special loads, cargo,
mail, DGR, Steps, GPU, ASU, fuel, catering and crew changes
 Carry out pre-arrival inspections, aircraft and the aircraft footprint area
hazard/FOD checks
 Operate all systems and equipment in a safe, secure and efficient manner
 Lead the turn-around process, ensuring all relevant equipment, resources and
services are in place, as required to complete a safe, secure and efficient, on
time turn-around
 Ensure timely and effective communication with all relevant parties, both
external and internal
 Co-ordinate the safe, secure and efficient Customer disembarkation and
boarding according to local procedures
 Report any faults or irregularities with equipment, facilities, systems or
processes to the appropriate management, airport authority and/or crew
 Timely and appropriate response and actions to disruption, emergency or delay
situation in the operation
 Manage the offloading and loading procedures of the aircraft
 Ensure accurate Load Reconciliation
 Responsible for agreeing and communicating the Aircraft movement messages
and delay codes
 Assist with disruption management.
Compliance
 Carry out all Customer Service and processing activities (as above) as directed
by the Company through its policies, procedures and training to ensure the
success of the operation including the following:
 Full compliance:
o Health & Safety
o Training
o Equal Opportunities
o Harassment
o Data Protection

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o Security
 Remain up to date with all station notices relating to policies and procedures
 Remain up to date with all relevant operational, systems and Customer Service
training
 Maintain a safe and secure working environment at all times
 Comply with the Company’s open, fair and honest reporting culture
 Comply with allocated uniform policy
Professional Standards
 Respectful, supportive and friendly approach
 Clear and honest communication
 Passionate and driven
 Flexible and understanding of changing priorities and situations
 Punctual and reliable
 Confident and focused