Lauren McHugh is a SQL database administrator with over 4 years of experience in SQL installations, database administration, cluster configurations, replication, backups and monitoring. She has worked at OneNeck IT Solutions and GoDaddy as a SQL DBA and also has experience in help desk, technical support, and web design roles at various companies. She is seeking a role where she can continue growing her skills as a valuable employee.

1. Lauren B McHugh
Phone:480 416 4770
Irishren25@gmail.com
1254 S PalominoCreek
Gilbert AZ, 85296
Hello! I am currentlya SQL database administrator ta OneNeckIT Solutions with 2 years of official experience, but 4 years total
experience. During myemployment at GoDaddyandOneNeckHelpdesk, I was experiencedinbasic SQL installations and
database administration. I have handledproject work including cluster installations, Transact Replicationset up and
configuration, Backup and monitoring software implementation. Myexperience is in bothproductionanddevelopment/testing
environments. I am anenergetic andintelligent ladywith a drive to gain more knowledge. I activelyseek to workin
environments that will grow myskill sothat I might be a more valuable employee to the companythat I workwith.
Work Experience:
SQL DBA
SQL DBA Level 2 administrator
– OneNeckIT Solutions – Scottsdale, AZ
Sept 2014 to Current
 Installations of SQL 2012, 2008R2, 2005
 SQL cluster installations andconfiguration
 Maintenance of active/passive cluster environments in2012 and2008R2
 Database migration
 Experience inAlways On configurationandinstallation (basic)
 Experience inTransact Replication, Mirroring, andlog shipping.
 Backupand restore implementation (includingmultiple backupsoftware, suchas NetBackup,CommVault and
CommVault 2.0) – most familiar with NetBackup
 Configuration ofmonitoringsoftware includingNagios andNimsoft
 Development of automated maintenance plans for backups, indexing, andcleanuppolicies
 Assistedwithdevelopment of Qualityof Service reports inSSRS
 Diskspace design/monitoring drive growth
 Performance tuning– long runningqueries, bad/no indexes(basic)
 Troubleshooting commonissues suchas repeat alerts for drive space andbackups as well as slowness issues.
 Worked closelywithapplicationteams introubleshootingissues. (BaanandDynamix AX)
 SQL user management as well as Active Directoryuser management
 Troubleshooting major customer issuesinproduction and non-productionenvironments, such as incorrect resource
allocation, slow runningapplications, runawayprocesses, consistent blocking and CPU spikes.
 New Customer Transitions/projects
 Account Creation and Maintenance
 Reviewing andcorrectingTSQL scripts sent byour customers andensuringaccurate output.
 Reviewing andcreatingdocumentationfor commonandexceptiontype procedures.
 On call duties for 1 weekper month

2. SQL DBA JR level
-OneNeckIT Solutions
Oct 2013 to Sept 2014
 Documentationof policiesandprocedures.
 New hire on boarding documentation
 Technical documentation for basic processessuch as daily/monthly/quarterly/yearlytasks
 Settingup reoccurringtasks inthe cron
 Tracking maintenance plans
 Completing daily/monthly/quarterly/yearlytasks suchas re-indexing/sapassword resets/qualityof service reports
and database healthreports
 Maintaining goodreport withclients byacting as the liaisonbetweenour team andour clients onoccasionwhen
explanationof efforts mayseem more technicalthanour client would be boundto easilycomprehend.
 Database restores
 Weeklyrefreshof a top priorityclient whose environment was outdated anddifficultyto navigate/maintain. –I was
able to automate most ofthis process, where others hadfailedto successfullydoso.
Help Desk/Support Services
-OneNeckIT Solutions
March 2013 – Sept 2014 (there is an overlapof duties at this time. I was performing both jobs inthis company)
 Desktop support/helpdesk responsibilities for several large accounts,including Flowserve,Russell Stover
Candies,Targus,Cytec, A-Dec and Duro.
 Use of ticketing software including Remedy,ITSM and Heat. ERP software:accountcreations,terminations
and modifications in BAAN and basic batch job troubleshooting.
 Some experience in JD Edwards.
 Take phone calls to assistusers with basic troubleshooting ofWindows desktop issues,such as software
installation,Active Directory accountcreation and password resets,Network connectivity issues and device
driver installation/update/repair.
 Process ticketrequests thatcome in through email.
 In my time in the Support Center I had the highestoutputof tickets for the whole SupportCenter department
every month.
 I had less than one percentticket return rate due to errors.
 Training of new hires,checking high priority incidents submitted through the day for errors and to ensure
timely completion,dailytasks,and being a queue manager.
 I helped our departmentdevelop a way of handling large scale outages thathas made us more efficientas a
team.And lastly, of my six performance appraisals,onlyone has been less than "exceeding expectations" -
it was my first, and it was "meeting expectations".
Godaddy.com
SharedHosting Technical Support/WebDesign/TeamLead
April 2012- March 2013
 AssistGodaddy.com customers with their shared hosting accounts,setting up directories,domains,and
DNS information as well as helping them repair broken websites.
 As a Shared Hosting Consultant,myjob was to give advice on how to improve web visibility and website
traffic and to assistcustomers in the design oftheir websites.
 I also help customers install applications on their servers and troubleshootserver issues as well as assistin
managing Hosted Exchange Email and other corporate Email types.
 Part of my job is sales as we are required to meeta certain revenue per month,I have been one of the top
sales people on myteam which has helped me to add the title "Team Lead"to my job description.Most
sales were focused on external clients,but I did manage about10 business to business accounts as well.
As a Team Lead, I was responsible for assisting new representatives with anyquestions theymay have

3. while assisting our clients as well as acting as a supervisor when needed.
Apple Services
Tech SupportAdvisor Lvl 1
Nov 2011- April 2012
Responsibilities include assisting Apple customers with their Mac OS X issues. Advising customers aboutApple
Care phone support.Installation ofoperating systems and troubleshooting applications such as BootCamp,Ilife,
Time Machine and other Apple products.
Giving customers assistance with general information.Walking customers through Apple product.Some sales of
Apple Supportpackages as well as Walking customers through driver installation,Recovery of Apple ID info. Scored
100% on all Apple testing at the location.
Verizon Wireless
Tech support1 and Tech support2
Aug 2006- Sept 2011
Responsibilities include dailytrainings on cell phones and advanced devices as well as computers and Microsoftand
Apple operating systems.Assisting customers with their computers and cell phones when troubleshooting is needed.
Assisting customers in reading and understanding their billing.Advanced knowledge ofbilling systems fo r Verizon
Wireless.Advising customer ofthe right product for their needs.Filing trouble tickets to the Network Repair Bureau if
the issue is network related instead ofhardware or software related.Making decisions as to replacementdevices or
credits needed.Setting up personal and Microsoftexchange email on devices.Assisting customers with Active Sync
exchange. Minor supervision duties such as issuing performance appraisals,compiling representative stats and
issues
Education includes:
High School:Mother Theodore Guerin Girls College Prep school.
Graduated with honors and a GPA of 3.7
College:Northeastern Illinois University
3 years toward BS in Geo Physics with a minor in Math. Cumulative GPA of 3.4. (currently in progress to
completion)
Special trainings include
A+ certification through Tech Skills