Resume

1. Kgaugelo Kutu, MSc
Stratford-Upon-Avon +44 7553 107837
kgaugelokutu@gmail.com https://linktr.ee/kgaugelokutu
Business Data Analyst
PROFESSIONAL SUMMARY
Strategic and results-driven professional with a 9-year track record of leveraging data-driven insights to drive business
growth and operational excellence. My expertise spans business analysis, process improvement, and data analysis.
Proficient in translating complex technical concepts into non-technical language, facilitating effective communication
between development teams and stakeholders. With a proven track record of extracting actionable intelligence from
complex datasets, I am committed to applying my analytical expertise and project management acumen to a dynamic and
collaborative environment. My passion lies in consistently delivering high-quality outcomes and contributing to business
success.
KEY SKILLS
✓ Business Analysis ✓ Data Analysis ✓ Advanced Excel
✓ SQL ✓ Reporting ✓ Communication
✓ Process Improvement ✓ Tableau ✓ Stakeholder Collaboration
RELEVANT PROFESSIONAL EXPERIENCE
Manager: Sales Support Oct 2017 – Aug 2022
Toyota South Africa
Key Accomplishments
• Delivered insightful analysis for the Dealer Sales Incentive Programme, providing meaningful
insights to both technical and non-technical senior management while building consensus,
resulting in quarterly sales volume increase and increased market share.
• Championed the Customer Campaign project from business case development, segmenting
B2C customers based on purchase history and preferences, leading to targeted marketing
campaigns and increased customer engagement.
• Championed the Vehicle Transfer System project and oversaw the Software Development Life
Cycle, streamlining delivery processes and contributing towards meeting the set customer
satisfaction NPS goals.
• Engaged with multi-disciplinary teams to support business transformation projects, including the
creation of the Retention Dashboard which enhanced retention performance.
Key Responsibilities
• Skilfully forecasted quarterly retention targets by leveraging historical dealer performance data,
playing a pivotal role in supporting the company-wide retention strategy.
• Facilitated stakeholder engagement processes to set direction and obtain buy-in, ensuring
projects proceeded in a preferred manner, and employed analytically creative approaches to
ensure consistency and accuracy of solutions.
• Proactively utilised IBM Cognos for data extraction, curation and analysis to measure project
effectiveness, enhance data-driven decision-making and drive change.
• Led the regional team in providing technical support for system changes associated with the
CRM to enhance team autonomy.
• Coached and mentored new graduate members to enhance their skills and equip them to add value for growth
opportunities.
• Collaborated with relevant third-party vendors to deliver training programs on-time and within
budget, for dealer retail partners, building strong relationships in the process

2. Assistant Manager: Systems Development Aug 2014 –Sep 2017
Toyota South Africa
• Collaborated with IT using agile methodologies to develop and maintain the Connected
Car project, achieving seamless connectivity and a positive in-vehicle user experience.
• Engaged with the Sales team to improve after-sales parts-order accuracy to 85% through
new introduction product reports to strategically manage the after sales demand.
• Championed the Vin Solution project, increasing parts accuracy to 90% and improving
customer satisfaction scores by 5%.
Graduate Trainee: Customer Service Systems Jan 2013 - Jul 2014
Toyota South Africa
• Enhanced the functionality of the Customer Care Call Centre system to support the call
centre team and empower technical field managers in resolving customer-related issues.
• Supported the national rollout of the CRM system, ensuring seamless implementation.
• Effectively used SQL to extract and analyse vehicle service data, facilitating
comprehensive oversight of service workshop operations.
PERSONAL DATA ANALYSIS PROJECTS
Productivity Prediction Jan 2023
• Created a garments productivity prediction model with Python incorporating EDA, Data Cleaning,
Statistical Analysis, Model Evaluation and Cross-Validation.
X (Twitter) Sentiment Analysis Feb 2023
• Utilised Python to scrape tweets, performed text analytics techniques including text cleaning, text pre-
processing and sentiment analysis to measure viewer perceptions. Visualised the dashboard to
analyse viewer engagement using Tableau.
EDUCATION
MSc Business Analytics (with Distinction) Nov 2023
Coventry University
BSc (Honours) in Computing
University of South Africa
BSc Computer Science and Informatics
University of Johannesburg

3. CERTIFICATES
Strategic Management
and Leadership Practice
(Level 7)
Chartered Management
Institute
Data Science with Python
University of Cape Town
Certificate Program in
Business Analysis
Faculty Training Institute
Information Technology
Infrastructure Library
(ITIL)
Exin