1. Enrique Mercado
10421 Mahogany Key Circle Apt 208  Miami, FL 33196  Phone: 786-201-2250  E-Mail: emercado@americastransportation.com
Profile
A well travelled, fluent English and Spanish speaker, very personable, with an affinity towards achieving collective
objectives as part of a team, paying attention to detail and working with people. Benefiting greatly from customer, sales
and I.T. orientated appointments working to strict deadlines and targets.
Experience
Ge n e r a l M a n a g e r, Flor id a S u p e r C oa c h , M ia mi, FL . 2 01 4 - 2 01 6
Increases management's effectiveness by recruiting, selecting, orienting, training, coaching, counseling, and disciplining
managers; communicating values, strategies, and objectives; assigning accountabilities; planning, monitoring, and
appraising job results; developing incentives; developing a climate for offering information and opinions; providing
educational opportunities.
Accomplishes subsidiary objectives by establishing plans, budgets, and results measurements; allocating resources;
reviewing progress; making mid-course corrections.
Builds company image by collaborating with customers, government, community organizations, and employees; enforcing
ethical business practices.
Maintains quality service by establishing and enforcing organization standards.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications;
establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
Contributes to team effort by accomplishing related results as needed.
Maintain all Drivers documentation up to date via Simplex Group and Human Resources.
Process all documentation for New Hires.
Oversee all write-ups and disciplinary actions.
A c c ou n t M a n a g e r, A me r ic a s Tr a n s p or t a tio n , M ia mi, FL . 2 01 2 – 2 01 4
Manage Cruise Line Crew Accounts. Ensure all crew movements are scheduled and pick ups are done on a timely
manner. Maintain and manage Medical Parole List. Handle all money transaction between cruise line and crew members.
Process billing for RCCL Passenger Movement and Driver Pay-out assigned to this movement. Maintain and process
payroll for drivers via Infinitime.
Maintain all Drivers documentation up to date via Simplex Group and Human Resources.
Process all documentation for New Hires.
Oversee all write-ups and disciplinary actions.

2. 2
Tr a v e l A n a ly s t, N or w e g ia n C r u is e lin e , M ia mi, f l. 1 9 9 6 -2 01 0
Analyze and determine the most cost-effective crew movement process to ensure travel is scheduled within budgetary
limitations with minimal impact to shipboard operations. Provide data to senior management and Finance and make
recommendations based on analysis.
Authorize all travel requests and research/question all requests outside the confines of regularly planned movement.
Maintain documentation of travel movements to justify unplanned travel costs to Finance and Internal Auditors.
Ensure all airline tickets are ordered four (6) weeks in advance so that maximum advantage of contracted rates is
achieved
Analyze and report on itineraries which prove more costly and research alternative ports for cost-effective crew movement
Analyze and report on international travel and financial trends which potentially impact travel costs and budget
Analyze and report on all unused or returned airline tickets to determine associated costs or refunds due.
Track and ensure crew movement is taking place within the confines of the travel budget. Question the necessity of any
travel taking place outside of regularly planned movement.
Oversee implementation of MAPS to ensure proper use and functionality.
E-Commerce Specialist
Distribute the NCL product through electronic commerce systems, including the Internet and established Global Distribution
Systems. Maximize the amount of revenue generated through sales via electronic commerce systems. Provide system stability for
all electronic commerce products through proactive system testing and development.
Reservation Supervisor
Provided leadership and assistance to a team of FIT agents to develop and enhance their work skills through monitoring,
tracking daily performance statistics, and counseling. Resolved problems by assisting travel agents directly or by contacting
the appropriate departments. Disseminated information regarding new policies, procedures, and promotions. Supervised
teams of agents handling displacements resulting from oversells and vessel stretches.
D I R E C TO R O F O P E R ATI O N S , A I R U K R A I N E , N E W YO R K , N . Y. 1 9 9 2 - 1 9 9 6
Departments, which reported directly to me where:
Reservation, Ticketing – Staff of 1 Manager, 2 Supervisor and 50 Agents
Ticketing Department - 1 Manager, 1 Supervisor and 6 Agents
Sales Department – Sales Offices in New York, Washington, Chicago and Los Angeles – which included 5 District Sales
Managers
Accounting – Staff of 8 – 1 Manager, 1 Supervisor and 6 Accounting Agents - NYC
Airport Check-In Staff – JFK, ORD, IAD, LAX and Kiev – Total 40 Agents
Airport Ground Operation – Ground Crews in JFK, ORD, IAD, LAX, KIEV – Total 60 Agents

3. 3
R E S E RVATI O N M A N A GE R , PA N A M / D E LTA A I R L I N E S , N e w Yor k, N . Y. 1 9 86 - 1 9 9 2
Lead a team of 60 to 75 reservation agents and 6 Supervisors.
Monitored over 150 agents every 2 months to ensure consistency in customer service being provided.
Education
A d la i S te v e n s on H ig h S c h ool, B r on x , N Y - D ip loma 1 9 85
Skills
Performance Management, Staffing, Management Proficiency, Coordination, Coaching, Developing Standards, Financial
Planning and Strategy, Process Improvement, Decision Making, Strategic Planning, Quality Management .Knowledge in
the following systems; Zoho Creator, Coach Manager, Infinitime, Worldspan, Sabre, Galileo and Amadeus. Proficient in
Microsoft Excel, Word, Powerpoint and Outlook.