1. JOSE SANTIAGO ALOMAR
787.627.2088
jsantiago17@gmail.com
Calle 1 W-22, Urb. Santa Mónica
Bayamón, PR
A dedicated Information Technology Professional with experience as an IT
Manager, System Administrator and Instructor working with clients in retail, wholesale,
distribution and educational services. Effective leadership and client relations skills combined
with extensive technical expertise in operations infrastructure technologies of the Windows
Server System. Proven ability to quickly learn and apply new technologies and translate
company requirements into valid technical solutions. An effective communicator with team
members, staff and suppliers, easily interfacing between the technical and nontechnical.
TECHNICAL EXPERTISE
 Technical Strengths: MS OS, Windows Server 2000/2003/2008, 2012 R2, AS/400,
Base Network, MS Office Suite (Word, Excel, PowerPoint, Publisher, One Note, Outlook,
SkyDrive), Peachtree, QuickBooks 2011, MS Great Plains, MS Project, MS Visio, MS
Exchange, Lumber Track, ADP Payroll, Crystal Reports and CDK Global.
 Web: Skype, Google Docs, Android 1.65 and 4.03, MS Active Directory, DNS,
2000/2003/2008, Dropbox
 Operating Systems: Windows Server 2003-2008,2012 R2, 7, 8 / Vista / XP, Ubuntu
 Hardware: Routers, Switches, Hubs, Notebooks/laptops, Tablets, iPhones, iPads
 Languages: SQL
 Visualizations: Team Viewer, Log Me In, VMware
 Security / Antivirus: Symantec, AVAST, AVG, ESET End Point, Malware; Firewalls
EXPERIENCE
System Analyst and Communication Manager (2014 – 10/2016)
SAECA, LLC | Bayamón, PR
Yokomuro, LLC - Nissan | Bayamón, PR
Yokomuro PR, LLC – KIA | Bayamón, PR
Yokomuro Outlet | Bayamón, PR
AutoLoi, LLC – Hyundai de Bayamón | Bayamón, PR
AutoLoi Outlet | Bayamón, PR
Tocars Toyota | Bayamón, PR
Tocars Outlet | Vega Baja, PR
Configuring all computer systems; solve issues with computer systems in all dealers; establish
security policies; establish a schedule for computer equipment maintenance; establish a
schedule for server’s maintenance; perform updates to all systems and also to the Fortinet
Fortigate 90D; create email accounts on Exchange 2012 servers and give maintenance,
analysis, troubleshooting, programming, repairing and maintenance of computer applications
and systems for PCs and laptops; make deals with suppliers and communication companies.
Work with telephone switchboards, consoles and programming, VoIP. Create accounts in CDK
Global, grant access depending on each user and department requirements.

2. Information Technology Instructor (2013 – 2014 / 2000-2003)
International Technical College | San Juan, PR
Returned to teaching post instructing English-language IT classroom and computer lab
courses to include the history of computing; computer/PC basics; hardware, software and
operating systems; internal/external devices; PC malfunction, troubleshooting, maintenanc e
and repair; PC assembly; hardware installation and operating system configuration; and MS
Office Suite applications (Word, Excel, PowerPoint); Networking basics and troubleshooting,
Design Wireless Networks, Hardware, Cabling and Network Administration Tools.
System Administrator / Coordinator Supervisor (2009-2014)
Dynamic Learning | Cupey, PR
Triunfa, Inc. | Carolina
Service Integrated of Education | San Juan, PR
Strong Institute of Education | San Juan, PR
Confase | San Juan, PR
Learning Alliance | Bayamón, PR
Contracted, based on 40-hour cycles, by several Supplemental Education Service groups
providing classroom and web-based interactive tutoring services for adults and public school
students through the Internet in support of the Puerto Rico Department of Education’s
commitment to “No Child Left Behind”.
Scope of responsibility-included procurement and inventory control; analysis of,
troubleshooting, programming, repairing and maintenance of computer applications and
systems for PCs, laptops (between 80 to 300) and i-pads issued to both teachers and
students; analysis of hardware and software; implementation of updates, upgrades, firewall
and anti-virus systems; security and access control (biometric fingerprint identification).
Started new accounts; led user training on system utilization, security/access systems and
MS Office applications; and served as internal help-desk resolving end users’ questions and
issues on a 24/7 timetable. Provided technical support to more than 260 faculty members
and 3,900 to 6,000 students.
 Reacting quickly to hardware/software issues, applied experienced knowledge of computer
systems to ensure minimal computer problems/downtime.
 Authored and rolled out user manuals and troubleshooting guidelines providing step-by-
step instructions for administrative staff and academicians, reducing frustration and help-
desk calls.
 Developed motivational platform implemented by teaching staff that resulted in 21%
increase in student Internet participation from 76% to 97%.
 Routinely managed OS, software and web application upgrades, ensuring up-to-date
technology for all system holders.
 Developed and maintained updated inventory system for all technology products,
complying with SES and federal standards.
 Researched, recommended and directed the purchase of 1500 tablets and 120 laptops.

3. Coordinator Supervisor (2010-2014)
Simultaneously scheduled and monitored the performance of 5 regional coordinators servicing
the needs of students and faculty by providing and maintaining desktops and laptops,
diagnosing and repairing units as needed. Controlled the issue and availability of equipment
and spare parts.
IT Manager (2000-2012)
Philips Hardware Corp. | Bayamón, PR (2010-2012)
Dantzler, Inc. | Toa Baja, PR (2000 -2009)
Challenged at both businesses involved in retail, wholesale and distribution services to
upgrade and replace obsolete technologies with more than 64 users in 5 locations. Managed
capital budget/operational budget: hired, trained, developed, and led a 12-person technical
and administrative team. Scope of positions was expansive and included departmental
direction and full design, installation, implementation, support, training, administration and
management authority for:
 LAN/WAN Network Services, Networking Hardware (Switches, Routers, Wireless
Devices)
 Security / Surveillance Systems
 Data Center Computer Operations
 Backup / Disaster Recovery
 Applications Systems
 PC Desktop Systems
 Programming
 Database Administration
 Help Desk Operations
 Automated inventory systems using QuickBooks technology categorizing more than 350
articles and 10,000 SKUs.
 Optimized the movement of inventory and information; streamlined back-end processes
with an integrated warehouse management solution, reducing out of stock and obsolete
inventories.
 Led migration from Syspro to Lumber Track, a system better designed for wholesale
lumber market and customized program to meet cost accounting criteria.
 Crafted SOP and training manuals on MS Office Applications and Lumber Track, with
several customizations used by accounting, sales, warehouse, and administrative
operations personnel.
 Customized accounting interface using MS Great Plains, exporting all inventory and
relevant transactions to GL and AP system.
 Digitized invoices and monthly statements saving time for accounting staff, while
contributing to increased cash flow.

4. EDUCATION
INTER-AMERICAN UNIVERSITY OF PUERTO RICO | San Juan, PR
BS – Computer Science
NEW HORIZONS COMPUTER LEARNING CENTER | San Juan, PR
MCSE Win Server 2003, 2008 Certification
MCSA ISA Server Certification