1. Laura J. Olson
55 SE Windfield Pkwy Apt7, Waukee, Iowa 50263
515-216-2577
Ljolso63@gmail.com
PROFESSIONAL SUMMARY
26 years’ experience in Customer Service Team leading and Data Processing in retail and office environments.
Ready and eager to apply newly acquired skillsin Administrative Support Professional training.
 Proficient in Microsoft Word, Excel,
Power Point, Office, Email and
Outlook
 Type 56 wpm
 Data Entry
 Team Leading and Training
 Time Management and Multi-
tasking
 Problem Solving Skills
 Detail Oriented
 Assertive Deadline Management in
daily quotas
 Developing Loyal Customer Base
for return clients
 Product and Order Knowledge
 Point of Sale and Payroll
Knowledge
 Cash Handling
 Excellent Communication Skills
 Telephone Customer Service
Etiquette
EDUCATION
Administrative Support Professional Certificate May 2015
Des Moines Area Community College, Des Moines, Iowa
National Career Readiness Certificate, Silver Rating
Evelyn Davis Center, Des Moines, IA
WORK HISTORY
Equifax, West Des Moines,IA
W-2 Processor and TWN Processor December 2015-Present
 Hired through Midwest Professional Staffing
 Trained for W-2 CSR
 Trained for TWN CSR
Independent Contractor, Des Moines, IA
Care Provider for Margery Olson October 2012 - Present
• Provide financial, home, and personal care for elderly client
• Maintain safe,nurturing, and comfortable environment
• Transport client to and from appointments
DataVisions/Equifax, West DesMoines,IA
Verifications Specialist Processor II October 2009 – January 2013
• Operated efficiently in a heavy inbound and outbound customer contact center
• Verified employment and other data for clients
• Consistently met and exceeded production goals
JoAnn Fabrics Inc., Clive, IA
Softlines TeamLead , Key Holder, Assistant Manager July 2007 – April 2008
• Transferred to Fabric Department Team Lead at Clive, IA store
• Oversaw store operations including merchandising, ordering, staff development
• Product and service expert
• Extensive POS and payroll processing