1. Jonathan H. Hennes
P.O. Box 968
Ft. Campbell KY
42223
(435)621-5528
HENNES.JONATHAN@YAHOO.COM
OBJECTIVE: Seeking employment as I transition from Ft. Leavenworth KS to Clarksville TN.
SUMMARY: I have 16 years of experience in the military law enforcement as wellas more recently 1-
year experience as a medicalreferralclerk with expertise in basic law enforcement, instructing, customer
service,and management. My strengths include oral communication skills, teamwork, and critical
thinking. I am results-driven, well organized, and possess cultural and global competence. I am
interested in expanding my experience in the marketing and advertising fields.
KEYQUALIFICATIONS:
 Secret Security Clearance
 Self-discipline
 Budgeting
 Cultural and Global Competence
 Values-based Decision Making
 Oral Communication Skills
 Teamwork
 Critical Thinking Skills that Aid in Superior Customer Service Support
EXPERIENCE:
Referral Clerk (MUNSON Army Health Center) March 2015 to June 2016
 Serves as a ReferralClerk, responsible for the performance of a variety of substantive duties in
support of the ReferralManagement Center. Primary among these duties is timely referral
processing by and tracking, obtaining, posting, and entering referralresults into the Health Artifact
and Image Management Solution (HAIMS), Armed Forces Health Longitudinal Technology
Application (AHLTA),in accordance with established policies and guidelines for patients
requiring specialty medical care services,with in established Access To Care (ATC) guidelines.
Work primarily consists of processing and tracking referrals to medical providers and obtaining
reports of results of those provider visits in a format that is usable, and processing authorizations
for provider care in the Managed Care Support Contractor's (MCSC) network according to
currently accepted guidelines. Supporting duties include but are not limited to; confirming
accuracy and consistency of enrollee information within the Defense Enrollment and Eligibility
Reporting System (DEERS), Composite Health Care System (CHCS), and within other data
systems, verifying patient enrollment and eligibility for treatment, and advising beneficiaries
regarding the services available in the Health Readiness Platform (HRP) and how to access those
services. Works in compliance with the Health Insurance Portability and Accountability Act of
1996 (HIPPA),the Privacy Act (5 U.S.C. 552a), patient safety guidelines, organizational standard
operating procedures, Army/Medical Command (MEDCOM) regulations, and TRICARE Regional
Office-West (TRO-W) guidance. Maintains a customer-centered focus in all activities. Works with
multiple computer programs: including AHLTA,CHCS, ReferralManagement Suite (RMS), and
Microsoft Office: Outlook, Word, Excel, Access,etc. Is trained as a backup for the Appointment
Clerks in the Appointment Center in the full spectrum of Call Center duties to include primary
care appointing to primary care teams,specialty clinic appointments, telephone consults and
advanced access appointments in the network.

2. Security Force Assistance Team Operations Noncommissioned Officer March 2013 to March 2014
 Managed and supervised training plans for a group of over 300 Afghan Soldiers; coordinated
training requirements from higher headquarters down to the unit level; provided mission
guidance to subordinates; prepared and maintained statistical data and reports; assisted in the
administration of journals and records; prepared training schedules, short and long range
planning calendars. Maintained accountability of military equipment in excess of $1M.
Developed enhanced experience in developing and implementing training curriculum to
individuals of multinational backgrounds. Established experience tracking, monitoring, and
evaluating mandatory and function-specific training.
Platoon Sergeant December 2012 to February 2013
 Responsible for the training, care, development and professional growth of 43 personnel;
maintained accountability and serviceability of property valued in excess of $3M; provided
manpower for a 24 hour a day community law enforcement mission. Experienced in
managing financial management systems to initiate purchases and other financial
transactions. Acquired experience tracking, monitoring, and evaluating mandatory and
function specific training. Assisted with formation of annual budget, forecast distribution
and usage of fund allocations. Compiled statistical data for training reports and other
financial documents.
Operations Noncommissioned Officer December 2010 to November 2012
 Managed and supervised training plans for a company of 190 Soldiers; coordinated training
requirements from higher headquarters down to the unit level; provided mission guidance to
subordinates; prepared and maintained statistical data and reports; assisted in the administration
of journals and records; prepared training schedules, short and long range planning calendars.
Maintained accountability of equipment valued in excess of $50,000. Established experience
tracking, monitoring, and evaluating mandatory and function specific training. Experienced in
creating and delivering new employee orientation as well as customer service training.
Platoon Sergeant June 2007 to November 2010
 Responsible for the health, welfare, morale and discipline of 40 Soldiers. Directed and
supervised individuals in tacticaloperations, basic soldier skills, and law enforcement duties.
Responsible for the accountability and maintenance of equipment valued in excess of $300,000.
Performed duty as a Military Police Duty Officer for community of 30,000 individuals.
Experience developing and delivering new employee orientation as well as tracking, monitoring,
and evaluating mandatory and function-specific training.
Squad Leader March 2004 to May 2007
 Responsible for the training, health and welfare of 12 Soldiers subject to worldwide deployment
contingency operations. Trained, directed and supervised the section in law enforcement duties,
tacticaloperations and basic soldier skills; responsible for the maintenance and readiness of
equipment valued in excess of $1.5M. Experience developing and implementing customer
service training curriculum. Possess experience tracking,monitoring, and evaluating mandatory
and function specific training. Worked financial management systems to initiate purchases and
other financial transactions.

3. EDUCATION:
 Associate of General Studies Degree (GeneralStudies), CentralTexas Community College,
August 2014
 Certificate, Team STEPPS Train the Trainer, July 2015
 Certificate, American Red Cross Pediatric First Aid/CPR/AED, 6 December 2014
 Certificate, Combat Lifesaver Course, 11-15 March 2013
 Certificate, Antiterrorism Officer (Basic) Course, 3-7 December 2012
 Certificate, Basic Combatives Course, 5-9 December 2011
 Certificate, ACE Suicide Intervention (T4) Trainer Program, 21 July 2011
 Certificate, Military Police Senior Leaders Course (Distinguished Honor Graduate), 6 January
2011 to 25 February 2011
 Certificate, Advanced Sensitive Site Exploitation, 11-15 January 2010
 Certificate, CrossFit Level 1 Instructor/Trainer, 22 April 2009
 Certificate, Safety Officer/Noncommissioned Officer Course, 24-26 November 2008
 Certificate, Police Transition Team Leader Course, 17-21 November 2008
 Certificate, Military Police Basic Noncommissioned Officer Course, 30 January 2007 to 23
March 2007
 Certificate, Antiterrorism Training Course (level II), 17-21 October 2005
 Certificate, The Reid Technique and Advance Technique of Interview and Interrogations, 9-11
August 2005
 Certificate, Primary Leadership Development Course (Commandant’s List Recipient), 11
February to 13 March 2002
 Certificate, Unit Armor Course, 10-14 April 2000
 Certificate, Military Police Patrolman School, 25 September 1998 to 29 January 1999