1. MRS JOLENE CLARKE
PROFILE
I am a creative individual I work well as a team even and better when using my initiative, I am a
hard-working and trustworthy person who produces high standards of work to which a company
needs and feel my timekeeping, punctuality and customer service is at an excellent standard. I
have lots of transferable skills to bring in to any business.!
In my Home life i am married with no children, i also have my own photography business & I'm a
part time public house entertainer.!
!
Work Experience!
!Avery Healthcare (October 2014-Present)!
Here i work as a Customer Service Advisor (Receptionist & Admin Assistant)!
Day to day here i do lots of different task and no day is the same, My main duties include Market-
ing the home, dealing with all enquiries- over the phone, face-to-face & emails i answer all the
calls and do all meet & greets at the doors, i arrange assessments of potential residents,I help do
the reception, kitchen & housekeeping rotas, i help with all general administration duties- Distribu-
tion of post-produce presentations on sales figures & conversion rates, When the administrator is
away or on Annual Leave i step into this role and also do the payroll. I book appointments in with
me and do full sale show rounds of the home and take control in updating all social media for the
home.!
Along side this as my full time role i also have a Job 2 in the home as an Activities Assistant, i
help with supporting the recreation & Leisure Team with providing activities & entertainment in the
home for mental stimulation for the residents.!
!Venture Photography Derby (December 2013- October 2014)!
Here i work as a Diary Bookings advisor & Receptionist, i worked for Venture Photography before!
at the Nottingham and Derby branch and left on very good terms the Derby studio was taken over!
back at the end of November and i was approached by the new director of the business due to!
hearing positive things about my work and asked me to help out with the volume and bring it up to!
a standard of where the studio and business needs to be when i started the diary of four weeks!
consisted of only 9 customers into which i taken on the challenge and have succeeded bringing!
that number to 91 customers not only giving the volume needed to create a good business but to!
a great standard of which the business is making profit.!
!Domestic & General (August 2013- December 2013)!
Here i worked as a Contact Centre agent the job role involved working with a busy and hardwork-
ing!
team, dealing with a wide range of calls from customers.!
• i was a good communicator, with an excellent telephone manner and be able to listen!
with genuine empathy;!
• i was able to build rapport with the customers and keep a clear focus on their needs;!
• i had to meet first class quality standards and achieve and exceed sales targets. !
!
Address-187 Denewood Crescent
Bilborough
Nottingham
NG8 3DG
Contact- 07802 819 331
Email- jclarke1412@live.co.uk
!D.O.B- 14/12/1988

2. Revolution Portraits Nottingham.(July 2012-August 2013) !Here i was originally employed as a Customer service and sales advisor but since working here i!
have developed my skills and been offered a number of promotions my first being a Corporate!
Relationship and Diary Manager, and now recently the studios Sales Manager i was also offered!
a promotion to Assistant Studio Manager and have been acting this role but i decided i wanted to!
further my development and skills before taking on such a big role.!
Here i am in control of driving the sales within the studio,leading daily fire up meetings and re-
forecasting!
the business forward so the team are aware of where we are and where we need to!
be. I manage the diary filling it with enough volume to reach our weekly sales targets, i also book!
all exhibitions and events to produce volume of sales vouchers so more customers book into our!
diary.!
Alongside this i build and maintain our corporate relationships so both them and us are benefiting!
from each others business,and also do the sales in the viewing room maximising and closing or-
ders!
from the customers. The role consist of general telesales, customer service, dealing with all!
queries controlling social network media and training all new and existing staff.!
!(Between April 12 and July 12 I did some Part Time temp work,and got married) !
!
Venture Photography Nottingham & Derby.(March 2010-April 2012) !Here I was employed as Customer Service and Sales Advisor, in a full time position and key!
holder of the store.!
My roles consist of diary management and making sure calls and targets are reached to fill the!
diary, Customer service and front house and making sure all of our customers are met and wel-
comed!
into the premises along with dealing and handling any queries and complaints.!
My Sales advisor role consist of selling products to a customer face to face, I feel I am confident!
in maximising and closing sales and having a full understanding of the customers’ needs and ad-
vising!
them of the correct products with my knowledge of them.!
On a day to day basis I motivate myself and the team around me to produce the highest level of
Customer service and making sure our individual and team targets are being met or exceeded. !
!
West One-Management trainee.(July 09-Jan 10)!
Here I act as a floor manager open and close days, set targets for the day and motivate the team,!
I merchandise the stock dress windows and displays fill up stock levels and run alongside the!
assistant manager of the day to day running of store. I was a key holder of the store and fully!
trained to do the cashing up on a day to day basis.!
I am highly motivated and do my best to produce the best figures with the manager for the store.!
!B&M Retail-Shop floor supervisor (Jan-09-July 09)!
My duties include working closely with the assistant manager and overlooking the shop making!
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3. sure the shop is at a presentable and high standard and the level of fill and merchandise is per-
fect!
for the customer.!
I would direct staff in the roles and give feedback day to day of their progress within the team and!
their role.!
I have basic cash office and payroll training and also a key holder of the store.!
!Other Employment!
Olan mills Photography-Team Member/Photographer (Nov 07-Dec 08)!
Primark stores-Nottingham-Retail Operative (Oct 06-Nov 07)!
Lime-Nottingham-Selling Assistant-Non-paid placement (Aug 06-Oct 06)!
Pam Gibson Floral Design-Florist assistant and Retail Apprentice (July 05-Aug 06) !
!
EDUCATION!
2005-2006-JHP Training Centre-Nottingham!
NVQ Level 2 Retail Operations!
1999-2005-The Hadden Park High School!
!
English GCSE-Grade B!
English Literature GCSE-Grade C!
Maths GCSE- Grade C!
Science GCSE-Grade DD!
Drama GCSE-Grade B!
Performing Arts GCSE-Grade A!
Leisure and Tourism GCSE-Grade CC!
General Studies GCSE-Grade B !
!
Skills & Training!
*Design consultancy training *Exhibition training *Telesales Training *First Aid skills!
*Key Skills *Full & Completed Peers Support Counseling *Management Development
Training *All Avery Healthcare training *Part of Dementia Friends !
!
References!
Available on Request
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