1. SUMMARY
HIGHLIGHTS
ACCOMPLISHMENTS
EXPERIENCE
TONYA GREEN
793 E. 600 N., Spanish Fork, Ut 84660 | H: 8016365167 | C: 8016365167 | tonyagreen50@gmail.com
I have a vast experience with working with the public. I have managed up to 50 people at one time.
I started working customer service over the phone to managing. I have also help run 2 companies,
by keeping books, payroll and office management. I am very good at getting the job done, following
directions, multi-tasking and only having to be told once.
Account management
Deadline-driven
Enthusiastic team player
Self-directed
Problem solving
Project management
Decisive
Hired, trained and managed a team of 50 successful product managers in a In
and out bound call center.
Ran a successful transportation business started by my Husband. I managed
the drivers and did customer service and took care of issues that arose.
Started at the bottom at 7-11 and in just a few months was managing two
stores.
04/2011 to 08/2015 Sales associate/Manager
7-11 － Provo, Utah
As a sales associate, I primarily dealt with customers, handled large sums of
money, stocked the shelves, kept the store clean, ordered product and dealt
with many vendors.
As a Manager, I did the hiring, firing, payroll, bank deposits and a lot of
paperwork. Dealt with problem customers in a professional manner and
communicated with the head offices.
01/2003 to 12/2010 Manager
Anytime Airport Shuttle － Spanish Fork, Utah
Owner/manger of a transportation company. I was in charge of hiring drivers,
scheduling, payroll and doing all money deposits, when needed I was even a
driver. Also, I made sure we were compliant with all Cities and Airports
complicated rules and regulations.
02/2000 to 05/2002 Manager/Head designer
Forever Flowers － Orem, Utah
I started out as a cashier then was taught how to do floral arrangements. The
owner had health issues and offered to sell the store to me and my husband at

2. EDUCATION
a price I couldn't refuse, I became owner/manger. I was in charge of the stores
operation, hiring, floral designs, advertising and customer service. The lot was
sold and had to sell, it was a very successful business.
01/1995 to 01/2000 Customer service rep then Manager.
Sears Telemarketing － Provo, Utah
I started as a customer service rep. The managers were so impressed with my
ability to handle stress and difficult calls that they made me a team lead after
only after 6 months and then a manager after a year.
I excelled at being a customer service rep. I have a nack with dealing with all
types of customers and am able to discern their issue quickly in order to get
their issue resolved in a timely manner. I received many awards while at Sears
Telemarketing.
1992 Associate of Arts: Paralegal
Utah Valley University － Orem, Utah
I had a full ride scholarship that I earned because of my High School grades and
activities. I also graduated with honors.
1988 High School Diploma: High school
Duchesne High School － Duchesne, Utah
I finished 2nd in my class, I would have finished first had it not been for a last
minute transfer student that took my first place. I excelled in Softball,
Basketball and Cheerleading.