1. Radumalem Tarigan Tel: 62 817 480 6476
#Jl. Kramat Aris No. 35 Email: radumalemtarigan@gmail.com
OBJECTIVE
Continuous learning and expand my career in Telecommunication industry by utilizing management,
problem-solving, communications skills and customer oriented experiences to make a good contribution
as a member of a team.
SUMMARY of QUALIFICATIONS
Having more than 7 years work experience in telecommunication industry with different responsibilities
and positions. Adapts to fast-paced and ambiguous environments with enthusiasm. Proven track record
of leadership and problem-solving with a result oriented approach toward making positive change to the
group. Posses strong communication, presentation, analytical, quick learner, good inter-personal skills
and ease interfacing with, establishing and maintaining good relationship with corporate clients and the
supplier/vendors with core competencies in:
Strategic and Business Planning
Product Development and Management
Customer Oriented
Organizational Leadership and Development
Operation and Maintenance
Training and Development
PROFESIONAL EXPERIENCE
PT Huawei Services, Jakarta, Indonesia April 2012 – Present
The company is the 3rd largest Telecommunication supplier in Indonesia. Since 2002 until present
IP Network Specialist Sept 2015 – Present
IP network specialist to manage day to day operation to achieve high level of customer service
and retention.
Monitored and managed network performance within the guidelines of the Corporate Policies.
Achieved 20% growth of Customer Satisfaction Index from Q3 of 2015.
Developed expertise in MPLS, ISP, NAP & Metro-E fault analysis.
Developed a comprehensive business plan for the upcoming year.
Performed many Emergency Case handling for Enterprise (MPLS, ISP, NAP and Metro-E)
network (Juniper, Cisco, Huawei, Tainet and Alcatel).
Ability to analyzed MPLS, ISP, NAP and Metro-E configuration system, fault analysis, integrate
together all Enterprise services, analyze problem, troubleshoot major and emergency problem
in the Enterprise networks.
Developed and trained staff in different departments for technical troubleshooting support.
Change Management IP Specialist Jan 2014 – Aug 2015
Change Management Unit (CMU) is the unit who responsible to ensure all change activities going to be
implemented in the Network executed properly and successfully with minimum impact. The IP Specialist
as major part of this unit is in charge of Technical analysis & review Change Proposal in the form of
Request For Change (RFC) made by Change Requestor. If a certain RFC not meet the requirement of
Change’s pre-agreed rules and standards in XL Network, the CMU may reject the Change Proposal.
Conducted through check of the Change Proposal which includes Change Objectives,
Strategies, and Change
Types
Performed Risk Analysis for every Change Proposal Submitted to Change Management Unit
2. Radumalem Tarigan Tel: 62 817 480 6476
#Jl. Kramat Aris No. 35 Email: radumalemtarigan@gmail.com
Conducted deep technical analysis of the RFC that includes validity of parameters, data
provided in the proposal, protocol involved, infrastructure and feature readiness and technical
steps in the implementation.
Participates and member of Change Committee Board (CCB) who is responsible in deciding
Approval of changes Activity.
Escalation to CCB Chairman to recommend the assembly of ECAB (Emergency Change
Advisory Board) for every change Proposal with Emergency Type.
IP Network Specialist April 2012 – Desc 2013
IP network specialist to manage day to day operation to achieve high level of customer service
and retention.
Monitored and managed network performance within the guidelines of the Corporate Policies.
Achieved 20% growth of Customer Satisfaction Index from 2012 to 2013.
Developed expertise in MPLS, ISP, NAP & Metro-E fault analysis.
Developed a comprehensive business plan for the upcoming year.
Performed many Emergency Case handling for Enterprise (MPLS, ISP, NAP and Metro-E)
network (Juniper, Cisco, Huawei, Tainet and Alcatel).
Ability to analyzed MPLS, ISP, NAP and Metro-E configuration system, fault analysis, integrate
together all Enterprise services, analyze problem, troubleshoot major and emergency problem
in the Enterprise networks.
Developed and trained staff in different departments for technical troubleshooting support.
PT XL Axiata, Jakarta, Indonesia Oct 2005 – March 2012
The company is the 2nd
largest mobile operator in Indonesia. Since 2004 until March 2012, company
revenue grew 400% and number of customer increase tenfold.
IP Network Specialist Jan. 2009 – April 2012
Promoted as IP network specialist to manage day to day operation to achieve high level of
customer service and retention.
Monitored and managed network performance within the guidelines of the Corporate Policies.
Achieved 20% growth of Customer Satisfaction Index from 2009 to 2011.
Developed expertise in MPLS, ISP, NAP & Metro-E fault analysis.
Developed a comprehensive business plan for the upcoming year.
Performed many Emergency Case handling for Enterprise (MPLS, ISP, NAP and Metro-E)
network (Juniper, Cisco, Huawei, Tainet and Alcatel).
Ability to analyzed MPLS, ISP, NAP and Metro-E configuration system, fault analysis, integrate
together all Enterprise services, analyze problem, troubleshoot major and emergency problem
in the Enterprise networks.
Developed and trained staff in different departments for technical troubleshooting support.
Customer Engineer May 2007 – Dec 2008
Maintenance corporate links to ensure optimum results and competitiveness in the corporate
market.
Successfully implemented the unlimited data packet for corporate market for 5% revenue
growth.
3. Radumalem Tarigan Tel: 62 817 480 6476
#Jl. Kramat Aris No. 35 Email: radumalemtarigan@gmail.com
Made key decisions about strategic product placement which is instrumental to the company
achieving a 13% market share.
Supported and established pricing guideline, product brief and knowledge, presentation,
promotion and after sales documentation to related department.
Incorporated and developed strategic marketing relationships especially in product visibility with
company partners.
Managed product lifecycle from development to delivery.
Field Operation Engineer Oct 2005 – Apr 2007
Maintenance corporate links to ensure optimum results and competitiveness in the corporate
market.
Successfully implemented the unlimited data packet for corporate market for 5% revenue
growth.
Made key decisions about strategic product placement which is instrumental to the company
achieving a 13% market share.
Supported and established pricing guideline, product brief and knowledge, presentation,
promotion and after sales documentation to related department.
Incorporated and developed strategic marketing relationships especially in product visibility with
company partners.
Managed product lifecycle from development to delivery.
SAGEM, Medan, Indonesia Apr 1997 - Dec 2001
One of supplier of telecommunications services in Indonesia.
Technical Consult Engineer Jan 1999 – Dec 2001
Improve service availability with different way.
Sharing knowledge with other team and partner.
Conduct research on the lab to improve services availability.
Field Engineer Apr 1997 - Dec 1998
Played key role in new project implementation.
Planned and developed transmission network at Sumatera area.
Develop transmission network at Chittagong Exchange, Bangladesh
Commissioning new project implementation.
TECHNICAL SKILLS / KNOWLEDGES
Basic Internetworking, Multi Protocol Label Switching (MPLS), Leased Line, Internet Service
Provider, Microwave Radio, GSM, GPRS, 3G
Microsoft OS & programs: Windows (98,XP) setup & maintain, MS Office, Visio, MS Project
EDUCATION
Bachelor of Engineering in Electrical Engineering, North Sumatera University, Indonesia, 2002
Telecommunication Technical High School Degree in Sandhy Putra, Medan, Indonesia, 1996
4. Radumalem Tarigan Tel: 62 817 480 6476
#Jl. Kramat Aris No. 35 Email: radumalemtarigan@gmail.com
PROFESSIONAL TRAINING
Basic MPLS, 2006
IP Networking, 2007
ISP/NAP, 2006
REFERENCES AVAILABLE UPON REQUEST
