Expertly Delivered Hosted UC Since 1985
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Simplified Hosted from Nimans
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Expertly Delivered Hosted UC Since 1985
- 1. Experience is everything Technology Expertly Delivered Since 1985
- 2. Simplified Hosted UC Overview John McKindland – National Sales Manager
- 3. • Housekeeping • Our Cloud First Strategy • Why Sell Hosted • Simplified Hosted (SHUC) Overview • Enhanced Features • Security • Commercials • Summary • Portal Demonstration
- 8. Why Simplified Hosted UC? • Resilient– it’s backed-up and secure • Market leading handset bundle solution • Simple self-serve portal – single pane of glass • Easy to deploy • White label service • Responds to an ever-evolving marketplace
- 9. UCaas – Current landscape • Exponential growth in adoption of UC • Teams and Zoom ubiquitous in organisations • Hybrid working will inform UCaaS strategy • Democratisation of technology
- 15. Analytics Lifetime Call Recording Call Stats Management Reports Wallboards UC Plus CTI Integration Conferencing
- 22. *Any Yealink handsets not purchased with Simplified Hosted will incur a Provisioning and Encryption charge of £10 per unit.
- 27. Analytics PCI Compliant Call Recording UC App Suite CRM/Outlook Integration • Highly featured • Competitive bundles • Mobile Softphone Included • Full SIP Client • 59 days call recording • Mifid & PCI Compliant • Analytics Suite • UCPlus for CRM Integration • Yealink handsets • 4,000 Minutes • Minutes roll up • Porta One – Not Broadsoft
- 28. Thank you for your time and attention For further information or for a one to one meeting: 0161 925 1980 or email solutionssupport@nimans.net
Editor's Notes
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- Comments: Resilience Underpinned by Porta One platform – global business originally from Canada – install base equivalent to Broadsoft – carrier grade switch Multiple instances of SHUC in Leeds, UK with full back-up/failover in Rotterdam, Netherlands Market leading handsets Discuss Yealink relationship – end-to-end support from handset to platform level Self Serve Portal Easy to use portal – single log-on for reseller to order new extensions and administrate all accounts. End customer can access their own hosted PBX environment inc. Analytics call recordings and reports Easy to deploy Handsets can be set up on platform prior to site visit – customer config can be accessed via ‘assuming identity’ of customer. Call fwd, IVR, voicemail options and huntgroups can all be configured remotely White label service Full white label service including reseller own branding and colours on SHUC portal. Personalised marketing collateral and UK wide installation service. Provides unique proposition in the market place. Ever-evolving market place Regular updates on platform including new features and services. Will continue to respond to changing UC marketplace.
- Comments: So what’s changed? Discuss effects of pandemic on accelerating adoption of UCaaS Microsoft and Zoom reported significant growth during 2020 global lockdowns – 775% increase in Teams adoption during one month – Zoom active users 151% increase YoY Covid has changed the way we work – discuss continuation of social distancing – workforce will potentially carry on working from home – orgs will scale down office environment or look at hybrid working with weekly drop-in options e.g Nimans office working strategy Democratisation of tech – smaller businesses with limited tech resource and budgetary limitation can now access best of breed PBX environments via cloud services – high percentage of Gen Z and millennials say technology would influence choice of job role – expectation that communications will deliver same experience as their devices in their personal lives e.g video apps, chat and online presence. Businesses will need to attract new consumer generation. All emerging trends that have exploded during the past 19 months.
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- Comments: Handsets Brief overview of Yealink range and breadth of offerings for various scenarios – monthly handset bundle licence includes: respective handset, 4000 mins per user (mins pooled across customer site) and extension licence Analytics Productivity tool - Suite of complementary features that provide organisations with the following capabilities: unltd call recording with no additional costs for storage Granular reporting to find specific call recording and graphical reports for all call stats Wallboards – unltd wallboards can be preset to display respective huntgroups PCI Ability to mute call recording to enable compliant credit card transaction – can be assigned to specific agents UC App Suite Mobile softphone app – included in standard hosted licence cost – easy to deploy and activate via QR code Desktop softphone app – EXE file can be downloaded via SHUC order portal – forthcoming option on Windows Store Video Conferencing app – cost effective solution for small teams – single licence req’ per site admin – no local install required for participants CRM/Outlook Integration Mondago UC Plus app that delivers CTI capability* – available in two versions: UC Plus Fusion – Circa 200 CRM applications supported (https://plus-software.com) UC plus Express – Outlook/Google support *must be used in conjunction with supported Yealink handsets. No integration option with Yealink DECT handset.
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