Black Box® is a leading IT solutions provider that specializes in delivering cutting-edge technology solutions and world-class consulting services to businesses worldwide. With an extensive global reach, we empower businesses to achieve unparalleled success through continuous innovation and deep expertise. By bringing together people, ideas, and technology, we effectively address real-world business challenges.
The Black Box technical product solutions (TPS) branch provides comprehensive solutions for IT infrastructure. We offer a range of high-quality products that enable secure and seamless connectivity, facilitating meaningful collaboration in today's dynamic business landscape. Whether it's KVM (Keyboard, Video, Mouse) solutions, AV (Audio-Visual) equipment, signal distribution over IP, or IoT (Internet of Things) our products are designed to meet the diverse needs of operators and computers in the most critical IT environments.
With our robust technology solutions, we ensure that businesses in every major market across six continents can harness the power of reliable connectivity. Our products enable organizations to overcome geographical barriers and foster efficient communication and collaboration. From small enterprises to large corporations, across all industries, our technology plays a vital role in connecting teams, streamlining operations, and driving productivity.
2. Corporate Overview
Black Box® is a trusted IT solutions provider delivering cutting-edge technology
solutions and world-class consulting services to businesses around the globe.
The breadth of our global reach, continuous innovation, and depth of our expertise
accelerate customer success by bringing people, ideas, and technology together to
solve real-world business problems.
Our IT infrastructure solutions, services, and products enable secure, flawless
connectivity and meaningful collaboration for businesses in every major market
across six continents.
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3. A Snapshot
3
Innovative and customized digital,
cloud-ready, secure solutions and
services portfolio
Future-ready technology products
portfolio
Best-in-class technology partners
Worldwide multivendor, multisite
support
Agile, flexible, right-size organization
30+
Global Technology
Partnerships
3,800+
Global
Representatives
75
Delivery & Support Centers
Across 6 Continents
35+
Presence in Countries
4,000+
Certifications
8,000+
Global Customers
250+
Fortune 500 Clients
5,000+
Active Client Locations
Serviced On-Site
4. y
1996
1994
1994
1986 2004 2010 2011 2014
-
AGC goes global
and expands into North
America & MEA
Tata exits
& Avaya Global Connect
is formed
Tata Telecom forms JV
with AT&T in India
AGC founded as
Tata Telecom
Ltd.
AT&T exits,
Tata-Avaya JV
takes shape
Avaya exits – Essar
enters & AGC
Networks is born
AGC forms Multi-Alliances
providing Multi-Solutions
in Multi-Geos
Black Box named one of the
“200 Best Small
Companies in America”
by Forbes magazine.
Known for its
24x7 tech support.
Black Box expands
international presence
and forms JVs in Europe,
APAC, and South America
Grows from a small
catalog to
“The Big Book” &
becomes Black Box.
HQ moves from
Simi Valley, California
to Lawrence, PA
Black Box founded
as Expandor, Inc.
Mails first catalog
with 9 products
in 6 pages
Black Box
goes public
(NASDAQ: BBOX)
Black Box’s GSI
division begins
Black Box acquires
multiple IT
service providers
1976 1980-90 1992 1996 1998 1999 2000-10
Expanding global
presence, AGC acquires
Black Box Corporation,
and Black Box delists.
Global capability
& delivery
expansion
with acquisitions
of Fujisoft, Pyrios,
Mobiquest,
Z Services,
Sxtreo, and COPC
Growing the
global organization
One Name,
One Brand,
One Language
2020-22 2022 & Beyond
Moving Forward as ONE
2019
4
5. Asia-Pacific
Australia
Bangladesh
China
Hong Kong
Japan
Malaysia
New Zealand
Philippines
Singapore
South Korea
Taiwan
North America
Canada
USA
Latin America
Brazil
Chile
Costa Rica
Colombia
Mexico
Puerto Rico
Middle East & Africa
Kenya
Saudi Arabia
UAE
India
Europe
Austria
Belgium
Denmark
Finland
France
Germany
Italy
Ireland
Netherlands
Norway
Spain
Sweden
Switzerland
UK
US HQ
Registered and India HQ
*Black Box Offices
Global Footprint*
Seamlessly transforming technology across enterprises economically, uniformly, and with scale at a global level
5
6. Our Approach
The Roadmap to Technology Integration
Relevance
Understanding industry
landscapes, gauging business
futures, securing IT, and aligning
the relevant technology from
global leaders
Relationships
Fostering deep relationships
with our technology partners,
directed towards helping
our customer succeed
Results
Leveraging more than 46 years
of dedicated efforts towards
delivering objective results
aligned to the larger customer
organization, but driven by
technology
6
7. Black Box Portfolio
Solutions, Services, and Products
7
• Connected Buildings
• Digital Workplace
• Customer Experience
• In-Building 5G/OnGo®
• Data Centers
• Enterprise Networking
• Cyber Security
Global Solutions
Integration
• AV & KVM
• IoT
• Analytics & Control Solutions
• Network Infrastructure
• Support & Services
Technology
Products Solutions
• Consulting & Design
• Project Management
• Field Services
• Support Services
• Managed Services
• Customer Success
Xcelerate
Services
8. 8
State-of-the-art
R&D incubation centers
Network of technical
experts across the globe
Professionally
equipped demonstration
and training centers
24/7 pre- and post-sales
technical support
Technology Products Solutions and Services
Driving Innovation Through Human-Centric Technology Solutions
9. Consulting:
Tailored combinations of
technologies and products
Technology Products Solutions Portfolio
9
9
Audio Video/IoT
IoT
AV
Switching Visualization Connected/Smart Buildings Telemetry/Positioning
Desktop
KVM
Enterprise
KVM
Distribution
Signage/
Video Walls
Sensors Gateways Sensors Gateways
Unified Control & Management IoT Analytics Software Platform
Connectivity Products
Support & Professional Services
Support:
Through all project and product
lifecycle stages
Factory Pre-Configuration:
IT infrastructure, hardware and
software setup and maintenance
Services
Products
10. What We Do
10
Video Walls and
Digital Signage
Make decisions from a
common operating picture
or shared display.
IoT Monitoring,
Sensors, and Gateways
Monitor your building,
rooms, and equipment from
anywhere, at any time.
AV Switching
and Extension
Simplify signal management
with reliable switching and
extension equipment.
Sources/Server Rooms Operator Consoles Video Wall
Signal Management
11. Black Box Mission
Critical Solutions
We help our customers acquire real-time
data and visual intelligence to make
informed decisions, leverage team
collaboration, and initiate proactive and
immediate response management
through IoT, Switching and Visualization
Technology.
11
12. AV
over IP
Converters
& Scalers
Professional
Audio Video
Network AV & Video Distribution
MCX AV over IP
MediaCento IPX 4K
Multi-System Control
ControlBridge®
Meeting Room Solutions
In-Session
Room-as-a-Service: VIPR
Video Wall Processing
MCX AV over IP
Digital Signage
iCompel® platform
12
Video Switches
& Extenders
Video
Walls
13. MCX – Next
Generation AV over IP
• Video and audio over IP designed for
modern network infrastructure
• Zero latency, seamless switching
• Incomparable video performance
up to 4K at 60Hz
• Flexible system deployment:
digital signage, video walls and
multiview
• 10G enables true AV/IT
convergence on the same
network
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13
Learn More
14. Total Control with
ControlBridge®
Control System
• Programmable touch panel or button
control
• Create simplified operator interfaces
• Supports a wide range of I/O signals
including IP, relay, serial, IR, Modbus,
EnOcean®, dlna, and more
• Switch any source to any:
• Desktop monitor
• Video wall window
• Video encoder
• Video recorder
14
Learn More
15. Digital Signage –
iCompel®
15
Easy to Use, Scalable Digital Signage
Platform
• Globally proven platform
• Publishers, Subscribers, VM Licenses, and
SOC support available
• One time buy: updates & upgrades
included
• Appliance (hardware and/or
software)
• Browser-based GUI (Linux OS)
• GPIO capable
15
Learn More
16. 4K KVM Matrix
Switching (over IP)
Desktop
Switching
High Performance
KVM KVM over IP
Emerald® Unified KVM
Proprietary Direct-Connect
DKM
DCX3000
KVM Extension
KVX Series
Desktop KVM Switches
Speciality
4 Site Flex
Freedom
Secure KVM (NIAP Certified)
KVM Trays
16
KVM Extension
(over IP)
Server Room
KVM
17. 17
17
Emerald®
KVM-over-IP
Future-Proof KVM Matrix Switching
• Access both physical and virtual machines
• Highly scalable through IP networking
• Pixel-perfect video up to 4K
• Full interopearbility between
HD and 4K video
• Unique Remote App support
• Virtual Machine Sharing
• ZeroU Dongels available
17
Learn More
19. Specialty KVM
19
Freedom Glide & Switch
• 1 keyboard/mouse 4 PCs
• Switch by moving your mouse
KVM Multiviewer
• 4 sources 1 monitor
• Full KVM control
Secure KVM Extenders
• NIAP 4.0 certified secure remote
system access
KVM Trays
• For server/equipment rooms
• With or without KVM switch
Freedom Glide & Switch
4site KVM Multiviewer
KVM Trays
Secure KVM
20. Secure KVM for Secure
Information Access
20
CAD/card reader support
NIAP PP 4.0 Certified
Anytime, anywhere access, control,
and collaboration
Access both classified/unclassified
systems from a single console
23. AlertWerks Monitoring
Solutions
Actively monitor conditions within
commercial buildings, factories, server
rooms, data centers, or anywhere else to
protect assets and save energy and money
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• Wide range of sensors for energy,
security, water, temperature,
humidity, airflow, and more
• Automated alerts
• Wireless & wired options
• Wireless IoT Gateway (AW3000)
Learn More
25. Jido
GPS Tracking
Flexible GPS tracking and security solution
for the transportation and logistics industry
• Gain 24/7 access and control over the status of
your containers, trailers, freight wagons
• Real-time, event-based alerts
• Full security with built-in sensors
• Geo-fencing and reporting
• Tamperproof IP67-rated housing
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26. AlertWare Indoor
Location Monitoring
Remote monitoring devices using
Bluetooth 5.2 Low-Energy with Apple
iBeacon technology
• Smart Beacons and Tags for wireless IoT
networks
• Precise indoor location tracking
• Sensors for ambient and surface
temperature, humidity, and air quality
• Accidental fall down sensor ensures
complete safety for your people
26
30. Today
Technologies Today
• AI Foundation
• Intelligent Apps and Analytics
• Intelligent Things
• SaaS and HaaS
• Cloud to the Edge
• Wireless Connectivity
• Immersive Experience
• Cyber Security
30
Technology-driven world.
Technology has redefined the way we do business,
making it more customer-oriented.
*Sources – Gartner, Statista & Gminsights 30
$109 B
Global IT Hardware
Market in 2022
Global IoT Market
in 2022
$478 B
$19.5 B
Global Network
Equipment Market
Size in 2022
$2.07 B
AV Market Size
in 2022
$1.05 B
KVM Switch Market
Size in 2022
Global Security
Control Room
Market in 2022
$4.5 B
31. Tomorrow
Technologies Sought Tomorrow
• Hyper-automation
• Cyber Security Mesh
• AI Engineering
• Privacy-Enhancing
Computation
• Distributed Enterprise
• Decision Intelligence
• Generative AI
• Cloud-Native Platforms
• Autonomic Systems
31
Emerging tech will be disruptive.
Delivering experiences at the customer’s
fingertips will be vital.
31
*Sources – Gartner, Statista & Globe newswire
$136 B
Global IT Hardware
Market in 2026
Global IoT Market
in 2029
$2.4 T
$26.3 B
Global Network
Equipment Market
Size in 2026
$3.5 B
AV Market Size
in 2027
$1.2 B
KVM Switch Market
Size in 2027
Global Security
Control Room
Market in 2028
$7.0 B
32. Premier Customer Base
Security Control Room Market Revenue Trend (%) by Application in 2015-2027
32
https://www.gminsights.com/industry-analysis/security-control-room-market
33. Consultative Approach
• Identify the customer’s business goals and
pain points
• Define the problem and analyze its effect in
the long run
• Recommend a solution that will specifically
address that problem
• Ascertain and clearly define the business
value associated to this solution to the
customer
• Provide an informative implementation plan
to decision makers
33
34. Case Study AV-over-IoT
Shannon Brewing Company Implements Complete AV-IoT Solution
Shannon Brewing
Company is proud of their
one-of-a-kind, award-
winning fire-brewed beer.
Made with pure Texas
spring water, whole grain,
and whole flower hops,
the beer is sure to satisfy
the palate with its rich,
malt flavor
The Client
The brewing company
faced two challenges:
enhancing the video
entertainment in the
customer-service area and
transitioning the
monitoring equipment
from the analog age to
the digital age in the
brewing area
The Challenge
Black Box’s MCX-AVoIP
video matrix system
combines the eleven TVs
and eight media sources
to be able to send any
source to any TV, at any
time. The AlertWerks IoT
Web Gateway and
LoRaWAN wireless sensors
monitor temperature,
humidity, water leak
detection, door operation,
and more
The Solution
Debuting on Super Bowl
Sunday, the brewery rolled
out the AV-IoT solution
from Black Box. The big
game was broadcast on
the video walls in the bar
area and outside patio.
The environmental
monitoring equipment in
the back room operates
efficiently, maintaining the
quality and taste of the
beer brewed on-site
Benefits
Download Case Study
35. Case Study KVM-over-IP
FOX Sports builds Studios on Black Box Emerald KVM-over-IP Platform
FOX Sports, also referred
to as Fox Sports Media
Group, is the sports
programming division of
the Fox Corporation that is
responsible for sports
broadcasts carried by the
Fox broadcast network,
Fox Sports 1, Fox Sports 2,
and the Fox Sports Radio
network
The Client
FOX Sports was three
weeks into the 2020
NASCAR season when the
pandemic forced the
shutdown of live sports
events. FOX moved
forward in developing a
new production workflow
accommodating a much
smaller on-site team and
the need for distancing
even in remote production
trucks.
The Challenge
FOX used Black Box
Emerald KVM over IP
(keyboard, video, mouse)
technology to extend that
link across the country via
a WAN. Working at ten
distanced workstations in
a decommissioned FOX
tape vault, operators
seamlessly controlled
machines installed in
trucks 2,000 miles away at
Darlington Raceway.
The Solution
FOX finished out the rest
of the 2020 NASCAR
racing season using this
remote production model
and was able to leverage
the same infrastructure
and workflow to support
its NFL and NCAA football
coverage. One team
working at a central facility
during production brings
consistency to its
broadcasts.
Benefits
Download Case Study
36. Case Study KVM-over-IP
Returkraft Deploys Emerald PE and Central Power Hub in a Brand-New Control Room
Returkraft recycles ordinary
household and company
waste and turns it into
energy. Serving 23
Norwegian municipalities in
Agder and Telemark, the
incineration plant receives
approximately 130,000
metric tonnes (143,300 tons)
of residual waste per year.
Returkraft recovers 63% of
the energy in the waste
received
The Client
Last June, the Returkraft
plant suffered an explosion
that destroyed their control
room. The company was
faced with the challenge of
building a temporary control
room to monitor and access
targets in a technical room.
Safety was paramount for
the new control room
The Challenge
A KVM over IP solution using
Emerald PE extenders
connecting the systems and
operators replaced the
damaged equipment. The
Emerald PE transmitter and
receiver units are installed in
the temporary control room
and server room with future
plans to deploy the same
setup in the new installation
The Solution
Returkraft now enjoys point-
to-point KVM extension over
a limited number of
infrastructure cables,
including power and
network redundancy. The
new solution extends the
same number of KVM signals
over a fewer number of
cables.
Benefits
Download Case Study
37. Case Study KVM-over-IP
Media Mobil GmBH (MMG) deploys Emerald PE Solution in OB Vans
Media Mobil GmbH
(MMG) offers a wide
variety of mobile
production units, including
Outside
Broadcasting (OB) vans for
recording and
broadcasting of sports
events, concerts,
entertainment formats, or
current reporting events.
The Client
To significantly reduce his
onsite team following
social distancing in the OB
vans, the customer
needed a bandwidth-
efficient IP-based solution
for moving video and
control signals from
equipment within on-site
mobile production units to
distributed production
facility via the public
internet
The Challenge
The customer used Black
Box Emerald KVM-over-IP
(keyboard, video, mouse)
technology to extend a
link across the country,
essentially enabling
remote control over a
WAN unlocking seamless
collaboration in a
distributed hub model
The Solution
Enabling a reduction of
the on-event team by
65%, the customer can
now deliver even more
sports productions in a
better quality, bringing
greater consistency to its
broadcasts and
establishing a more
collaborative creative
environment
Benefits
Download Case Study
38. Case Study AlertWerks (IoT)
Environmental Monitoring for Taiwan Railways Administration
Taiwan Railways
Administration is a
Ministry of Transportation
and Communications in
Asia operating and
maintaining more than 60
in-house data centers
The Client
Replace the railway’s
legacy remote
environmental monitoring
system that included some
damaged hardware and
out-of-date, proprietary,
customized software
which tied them to using
only the original supplier
The Challenge
To keep the railway's
network operating without
heat or humidity damage,
Black Box deployed the
AlertWerks Wired
Monitoring System. The
system was installed in 18
control rooms with the
dual temperature &
humidity controls, smoke
detectors, and door access
sensors
The Solution
The system integrates with
other devices, such as IP
cameras and UPSs, for
flexibility. It also provides
personnel flexibility as no
professional training is
needed for system
configuration. Managed
by a GUI-enabled software
program, IT administrators
can easily expand or
update the system
Benefits
Download Case Study
39. Premier Customer Base
Customers include 85% of the Fortune 500, all major U.S/Europe federal defense and civilian agencies,
and numerous state/local governments.
39
Commercial
Industrial &
Integration
Government Education
40. Our Credibility
Is Best Answered by Our Clients
40
“If you ever wanted to check a temperature in the
evening or set a temperature in the hot liquor tank… you
have it right there on your phone, all the data you need
to make sure that it’s working. I can’t tell you how easy
that is and how much peace of mind it brings to be able
to know that your business is operating correctly,
effortlessly, and efficiently while you are away. If any
equipment stops operating correctly, I have all sorts of
alerts that go off. I can’t tell you how much better I sleep
at night knowing that this stuff is going and working the
way it’s supposed to work.”
Shannon Carter, Brewery Owner,
Shannon Brewing Company
AlertWerks and AV Deployments
“Overall, the project was a huge success, and we've
expanded on this model for other sports and the
new NASCAR season. As a result, we'll be able to add
more production elements into the show without
adding too many more bodies on site. By expanding
the use of KVM over IP technology, we're able to
keep our production team safe while giving viewers
at home a richer broadcast product.”
Kevin Callahan, Vice President of Field Operations
and Engineering, Fox Sports
“The new KVM System integrated with the Shelf
worked really well. Black Box continues to
support us through our journey and ensures
we're heading in the right direction. They've
seen what works, and what doesn't – and that's
really valuable.”
Contact Center Manager,
New Zealand electricity generator and retailer
"Black Box was able to securely and rapidly modernize
its contact center operations to meet high call volumes
and support a remote workforce in the midst of COVID-
19. And cloud-based solutions are not just for
emergencies. They offer government agencies improved
flexibility and cost savings over old-school systems for
the long haul."
State & Local Government Account Manager,
IT software
“Working closely with our NEC partners [Black Box],
we pretty much gutted and reinstalled our network
switching infrastructure, replacing cable in some
areas, and changing out all our switches with those
having POE (Power over Ethernet) capability. The final
cutover was beautiful.”
Sub Network Engineer,
Utility Board
“The support through (…) Black Box
has been spectacular. I’ve never
experienced that level of help from
tech support.”
SCADA Systems Analyst
at CVWD
41. Awards
Exemplifying our Commitment Towards Excellence
2020
2021
2022
TVB Europe Best of Show Award IBC 2022
for Emerald (EMEA)
AV Technology Best of Show ISE 2022 for
MCX Gen 2 (USA)
Top choice in the Disability Equality Index®
Best Place to Work for Disability Inclusion
(USA)
CommScope - DAS Partner of the Year
(USA)
Silver award for Best Booth at Automation
Expo’22 (India)
Verint - Partner Excellence Award (India)
Juniper - Enterprise Partner of the Year
(India)
LG Business Solutions - Preferred Partner
award (India)
Bronze Stevie® Award Winner
Front-Line Customer Service
Team of the Year (USA)
InfoComm Best of Show
for MCX Gen 2 (USA)
AV Magazine UK (Shortlisted)
MCX Gen 2 (UK)
rAVe Reader’s Choice Award
Nominee (USA)
CommScope Focus on Training
(USA)
Yotta – The Golden Circle Partner
Excellence Award (India)
VAR, India - Eminent Value-
Added Reseller Award (India)
NAB Product of the Year
Winner for PoE KVM
Extenders (USA)
Silver Stevie® Award Winner
Front-Line Customer Service
Team of the Year (USA)
Best of Show Special Edition
Award from TV Technology
Magazine for Emerald PE IP-
Based KVM Extenders (USA)
Avaya International Theatre
Partner of the Year (India)
41
42. Accelerating Customer Success in an Ever-Changing Digital World
LET'S CONNECT
US: +1 877-877-2269
EU: 00800-2255-2269
info@blackbox.com
www.blackbox.com