Strategies for SuccessfulEnterprise Cloud UCDeployments
© 2013. All Rights Reserved.Were In a Transformational Period…TODAY
Typical Enterprise Options• Upgrade PBX and acquire necessary license inventory whilemaintaining necessary support contrac...
One Size Does Not Fit All© 2013. All Rights Reserved.
Masergy’s Hybrid Migration StrategiesIntelligentSIP TrunkingHostedUC• HD Voice• Mobility/ BYOD features• Custom CRM Integr...
Masergy’s Scalable UC ArchitectureExtensiblefunctionalityScalable in sizeSMB Multi-Location EnterpriseTelephonyUnified Mes...
Critical Network ConsiderationsSeamless Connectivity• UC-specific QoS• Separate logical VLANs• Minimum jitter/delayBandwid...
Case Study - RealD• Top global licensor of stereoscopic 3D technologies• Locations in US, UK, Japan and ChinaCHALLENGES:• ...
Case Study - RealDMASERGY SOLUTIONS:• Pilot program rollout in UK enabling4-digit intra-office dialing and more• Staged mi...
Cloud UC Deployments – Best Practices
Assess Infrastructure/Processes• Assess current networkinfrastructure• Assess current telephonyequipment• Assess business ...
Maximize Invested Capital• You dont have toforklift!• Negotiate contractterms and phasingout of PBXs© 2013. All Rights Res...
Request a Demo• See exactly how thecloud UC solution worksprior to deployment• Invite non-IT employeesto the demo© 2013. A...
Stage your Migration• Stage your hosted UCmigration with a couple oflocations first and thenslowly migrate strategically© ...
Train End Users on Advanced Functions• Make basic UCfunctionalitytransparent to users• Train your end users onadvanced fea...
Plan for Disaster Recovery• Implement a solution withautomatic fail-over anddisaster recovery© 2013. All Rights Reserved.
Masergy uses all of these best practices to• Strategically evaluate your business needs• Determine if you need a fully-hos...
1-866-MASERGY (627-3749)sales@masergy.com
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Strategies for Successful Enterprise Cloud UC Deployments

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Masergy's presentation from the Cloud Unified Communications rEVOLUTION seminar series.

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Strategies for Successful Enterprise Cloud UC Deployments

  1. 1. Strategies for SuccessfulEnterprise Cloud UCDeployments
  2. 2. © 2013. All Rights Reserved.Were In a Transformational Period…TODAY
  3. 3. Typical Enterprise Options• Upgrade PBX and acquire necessary license inventory whilemaintaining necessary support contractsUpgrade and Expand Premise PBX• Evolve to IP convergence while maintaining the premise PBXImplement SIP Trunks• Remove the premise PBX and deploy hosted handsets to each userImplement Hosted Unified Communications© 2013. All Rights Reserved.
  4. 4. One Size Does Not Fit All© 2013. All Rights Reserved.
  5. 5. Masergy’s Hybrid Migration StrategiesIntelligentSIP TrunkingHostedUC• HD Voice• Mobility/ BYOD features• Custom CRM Integration• Web collaboration• Detailed Analytics• Instant Messaging• Mobility• Presence• One Inbox• Video Calling…and get a la carte UC featureswhile paying only for the features you use!Connect both Hosted UC usersand SIP trunks on the same network…Cloud Communications• Deploy business communications on your terms• Enables both hosted UC and SIP trunking optionsTrunk Call PathsandHosted Users© 2013. All Rights Reserved.
  6. 6. Masergy’s Scalable UC ArchitectureExtensiblefunctionalityScalable in sizeSMB Multi-Location EnterpriseTelephonyUnified MessagingPresenceInstant MessagingVideoConferencingWeb CollaborationMobilityTextingMasergy Has A Full Stackof Customized CloudCommunications Services Enterprise Class UC Call Center Call Analytics Call Recording Communications Enabled BusinessProcess (APIs) Intelligent SIP Trunking Hybrid Solutions© 2013. All Rights Reserved.
  7. 7. Critical Network ConsiderationsSeamless Connectivity• UC-specific QoS• Separate logical VLANs• Minimum jitter/delayBandwidth Elasticity• Ability to makechanges in real-time• Ability to modify serviceplanes in real-timeReal Time Visibility• Visibility into anyapplicationsperformance© 2013. All Rights Reserved.
  8. 8. Case Study - RealD• Top global licensor of stereoscopic 3D technologies• Locations in US, UK, Japan and ChinaCHALLENGES:• Wanted to replace aging on-premise PBX systems & move to cloud UC to:• Reduce costs for calling between global offices• Increase UC functionality (e.g. one inbox, single-number availability, BYOD)• Enable disaster recovery• Experienced quality of service issues on existing network© 2013. All Rights Reserved.
  9. 9. Case Study - RealDMASERGY SOLUTIONS:• Pilot program rollout in UK enabling4-digit intra-office dialing and more• Staged migration to Hosted UC for allglobal locations• High-performance global networkplatformBUSINESS BENEFITS• Seamless, fully-hosted cloud UCsolution• User-friendly inter-office voice andvideo communications• Built-in disaster recovery withauto fail-over capabilities• Cost savings via elimination of in-house equipment and associatedmaintenance© 2013. All Rights Reserved.
  10. 10. Cloud UC Deployments – Best Practices
  11. 11. Assess Infrastructure/Processes• Assess current networkinfrastructure• Assess current telephonyequipment• Assess business processesthat need to be integrated© 2013. All Rights Reserved.
  12. 12. Maximize Invested Capital• You dont have toforklift!• Negotiate contractterms and phasingout of PBXs© 2013. All Rights Reserved.
  13. 13. Request a Demo• See exactly how thecloud UC solution worksprior to deployment• Invite non-IT employeesto the demo© 2013. All Rights Reserved.
  14. 14. Stage your Migration• Stage your hosted UCmigration with a couple oflocations first and thenslowly migrate strategically© 2013. All Rights Reserved.
  15. 15. Train End Users on Advanced Functions• Make basic UCfunctionalitytransparent to users• Train your end users onadvanced featurecapabilities andbusiness processintegration © 2013. All Rights Reserved.
  16. 16. Plan for Disaster Recovery• Implement a solution withautomatic fail-over anddisaster recovery© 2013. All Rights Reserved.
  17. 17. Masergy uses all of these best practices to• Strategically evaluate your business needs• Determine if you need a fully-hosted or hybrid UC solution• Demonstrate exactly how cloud UC works in your business• Offer phased migration of your system to the cloud• Deliver every cloud-based UC solution with: Lifetime training and warranty Full-featured disaster recovery and auto failover A customer experience from humans that care 24/7© 2013. All Rights Reserved.
  18. 18. 1-866-MASERGY (627-3749)sales@masergy.com

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