How do you reduce costs on customer support, keep brand recognition high and still keep customers satisfied without having to educate them on Cloud PBX? With the PortaOne Cloud PBX self-care portal of course. User-friendly, even for those non-technical minded among us. With this portal, PortaOne customers can brand the portal and offer to their customers to ease operations and distinguish themselves from their competition. Find out about this and more with a presentation by PortaOne's Dmytro Lavraniuk, Senior Business Analyst and product owner. To see more about PortaOne's Cloud PBX self-care portals, check out these 3 videos: https://www.youtube.com/playlist?list=PLtWHYaFvc841vnDi_fxDMrfhGXaS8cMoQ

1. Cloud PBX
self-care portal
A user-friendly tool enabling even
non-technical customers to
self-manage their Cloud PBXs

2. Dmytro Lavraniuk
Product Owner,
Senior Business Analyst
Hello!

3. ● Simple and user-friendly
interface
● Routine changes can be done by
customers
● No deep knowledge of
PortaSwitch required
Brand new user
experience

4. Cloud PBX services may
be sold under different
brands, hence the
self-care portals must be
branded accordingly
Providers struggle to cut
support costs by
offloading routine changes
of PBX settings to
customers
Average users have no
deep knowledge of PBX
systems, so they expect a
simple and user-friendly
application that can be
used even by non-technical
people
Why did we do it?
One-size-fits-all is no longer
welcome

5. Service providers
save the time and
resources of
PortaSwitch Admins
by reducing the
number of support
cases
Self-care portal
ensures smooth
end-to-end
experience for Cloud
PBX administrators
without service
provider’s involvement
Even non-technical
customers can
self-manage their
Cloud PBX, so no
additional training is
required
What does success look like?
Telcos gain more
traction by offering a
competitive service on
the market
Benefits for customers and telcos

6. We improved the
product and added
new features to close
the gaps
We did the research
to understand the
market trends and
analyze gaps
We partnered with
customers to discover
the most common
pain points of Cloud
PBX administrators
What did we do to ensure success?
We conducted tests
to identify bottlenecks
between the user’s
interaction with the
system
Driven by telcos, tailored for users

7. User-friendly configuration of all:
● call features
● ring groups
● DID numbers
● IP phones
See what awaits you inside

8. Empower UCaaS to a new level
PortaSwitch:
fully open
UCaaS platform
Branded self-care
portal
Let your Cloud PBX
customers feel the
difference
Branded self-care
portal for a reseller

9. What’s new?

10. Access basic
dashboards
registered extensions,
active calls, DID
utilization, available IP
phones, available seats
per product
Enter MAC address of
their IP phone and
have it
auto-provisioned
Add new extensions,
auto-attendants and
fax mailboxes without
involving their service
provider
What’s new for Cloud PBX customers?
Build complex IVR
scenarios using a call
flow visual editor for
auto-attendants
Customers can

14. Enable zero-touch
provisioning for
customers to quickly
activate their devices by
simply entering a MAC
address
Automate sales of
products to save time and
avoid revenue leakage, e.g.
customers can activate up
to 10 seats with call
recording
Offer a branded portal to
increase brand awareness
What’s new for service providers?
Service providers can

15. Telco with Cloud PBX
resellers
SIP trunking providers
planning to launch
Cloud PBX
Who can benefit?
PortaSwitch MR90+
Legacy self-care portal
Existing Cloud PBX
providers
Homegrown portal

16. T H A N K Y O U !
Dmytro Lavraniuk
Product Owner, Senior Business Analyst
contact@portaone.com

17. Watch Cloud PBX self-care portal demo