1. PERSONAL INFO
Name: Eng ChienShi
D.O.B: 18/05/1983
Race: Chinese
Age: 32
Current Position: Manager
WorkingExperience: 10 years
Email: takeshikaneshiromy@gmail.com
Contact No: +6012- 6956498
SUMMARY
Experience inProgramming,Database Structure Design,Developmentandmaintenanceincomplex
and critical system.MigratingSystemfromoldtonew platform.Provideconsultationtocustomers
as well asinternal team.TeamLeadto the ProjectImplementationTeamandalsoSoftware
DevelopmentTeam. Specialize inERMProjects. Industryinvolve mostlyonDiscrete Manufacturing,
Trading,Steel andF&B Industry.
HIGHLIGHTS
 StrongAnalytical Skills
 ProjectManagement andImplementation
 SQL
 ASP.NETinVB andC#
 CrossPlatformImplementation
 Create NewSOP
 RequirementStudies
 Consultation
EXPERIENCE
Manager July 2015 – Current
OS TRIO BHD
 Establishaset of KPIfor monitoringof CustomerSupportSatisfactionIndexandtoprovide
monthly reportof the performance of KPI.
 Improve onSOPfor Receiving,HandlingandrespondingtoCustomerSupport.
 Improve onVisibilityforTrackingof Outstanding,solvedandKIV Issues.
 EstablishSOPforpermanentresolutionof Issues.
 Monitoringof Active andInactive CustomerSupporttoEnsure SMA Validity

2.  Improve onSOPfor handlingof Change Requestandtohave monitoringtool inPlace totrack
and preventunauthorizedsystemchanges.
 Train the staff for Technical Support.
 Provide trainingtocustomeron usingERMsystem
 Gather RequirementsfromcustomersandConveymessage tointernalteamondevelopingthe
system.
 Doingprogrammingwhenthere isnecessary.
 ImplementingProjectsfornewCustomers.
 Consultcustomeronsystemandbusinessprocessissues.
 RecruitmentonInternal Staff.
Assistant Manager Jan 2011 – June 2015
OS TRIO BHD
 Provide trainingtocustomeronusingERMsystem.
 Train the staff for Technical Support.
 Gather RequirementsfromcustomersandConveymessage tointernal teamondevelopingthe
system.
 Doingprogrammingwhenthere isnecessary.
 ImplementingProjectsfornewCustomers.
 Technical Supportwhenthere isnecessary.
 Work closelywithmanagementtomake sure thatthe scope and directionof eachprojectison
schedule.
 Work closelywithteammatesandsubordinates.
 Recruitingspecialistsandsub-contractor.
 Monitoringsub-contractorstoensure guidelinesare maintained.
Software Engineerand Technical Support May 2006 – Dec 2010
OS TRIO BHD
 ProgrammingusingASP,ASP.netinVB.
 SQL database.
 Technical Support.
 Provide trainingtocustomeronusingERMsystem.
 CustomerRequirementsGathering.
 On site inCustomerOffice for1year until projectGoLive smoothly.
CUSTOMER PROFILE
 NotionVenture Berhad
 GuppyPlasticSdnBhd
 GreenyieldIndustries SdnBhd
 IpmudaBerhad
 GentingHighlandBerhad
 KulitkraftSdnBhd

3.  NicomSteel SdnBhd
 OrtustechSdnBhd
 MalaysianNewsprintIndustriesSdnBhd
 WinstarTrading SdnBhd
 VSPTechnologySdnBhd
 TidyLocks & FittingsSdnBhd
 EpsonToyokomSdn Bhd
 Dome Café Sdn Bhd
 DynasunSdnBhd
EDUCATION
UniversityTunku Abdul Rahman (UTAR)
Year 2004 - 2006
Bachelor'sDegree inComputer Science/InformationTechnology - ComputerScience
CGPA:3.87/4 FirstClass
KolejTunku Abdul Rahman (KTAR)
Year 2002 - 2004
DiplomainComputerScience/Information Technology - ComputerScience
CGPA:3.56/4 HighDistinction