Tony has over 15 years of experience providing IT support to empower users through timely technical assistance. He has worked as a Senior IT Support Technician at Genoptix, a medical laboratory, where he supported both internal corporate employees and off-premise field staff. Tony has experience resolving a variety of IT issues including user management, workstation provisioning, software applications support, performance issues, and malware removal while following an ITIL process model. Prior to Genoptix, Tony gained experience supporting computers, printers, and peripherals at ComputerRenaissance.

1. Jesus Antonio Peralta
31706 Golf Green Drive | Pauma Valley, CA | 92061
(619) 954=7264 | tony824@hotmail.com
IT Service Support Professional
I am an enthusiastic and results focused IT professional who strives to provide and excellent end-user
experience through positive interactions and timely and accurate support of their Information Technology
needs. Over the course of my greater than fifteen years of experience in IT Support I have found purpose
empowering users through timely technical service.
2007-Present GenoptixMedical Laboratory, aNovartis Company
SeniorIT Support Technician
One of a small and efficient group of people who provided both deskside and desktop support internally to
corporate employees, off premise to field screen. Genoptix followed an ITIL model and I have experience in a
variety of IT problems, and requests.
 User Management (Active Directory and Application
 Workstation provisioning, imaging, and retirement
 Standard break / fix of corporate applications as well as core applications used in the business
 Workstation performance and malware resolution
 Escalation and communication of next level staff including Data Center and Software Operations in
support or incident resolution
1999-2007 ComputerRenaissance
Increasing responsibilities in support of commodity computer, printers, and
associated peripherals.
Technologies /Skills
 Suite of Microsoft Operating Systems, up to and including Windows 10
 Workstation imaging solutions and concepts
 Printer / copierprovision and support
References Available upon request