1. Resume
Naveen Kumar.A
#1/376, Sampalal Street, Email : aravetinaveen@gmail.com,
Navalur, Chennai. Contact : +91-9962564763
Career ObjectiveCareer Objective
Seeking a challenging position where I can utilize my extensive experience and problem-solving skills on the available
technologies. Also having interest to learn upcoming technologies and significant contribution to the growth of the Organization
and myself.
PROFILEPROFILE
Having 5.5 years of Experience on Telecom Industry
ITIL Certified in the year of 2014
Ownership of all P1 and P2 Incidents
Good capability to handle the mangement bridges
Having good knowledge in SAP Business objects
Expertise in Analysing the data
Basic knowledge in BIG data (Apache Hadoop)
Having good knowledge in BMC ITSM Application
Quick learner and ability to grasp new technologies
Good understanding in Software Development Life Cycle (SDLC), Software Test Life Cycle (STLC), Bug life cycle
Having experience in preparation and execution of test cases
A team player with good communication and interpersonal skills
PROFESSIONAL EXPERIENCEPROFESSIONAL EXPERIENCE
5.5 years of experience in Fault management in NOKIA NETWORKS
Technical Skills
Front-End Languages : HTML.
Languages : Knowledge in C,C++.
Databases : Knowledge in SQL
EXPERIENCE SUMMARYEXPERIENCE SUMMARY
Currently Working as a Event management Team Lead for Access L0 at Nokia NetworksNokia Networks
Designation : Access L0 Team Lead
Organization : Nokia NetworksNokia Networks June 2010 to till date
Location : Pacifica Tech park, Navallur, Chennai
2. WORK HISTORY
ProjectProject : #1: #1
ProjectProject :: VHAVHA
OrganizationOrganization :: Nokia NetworksNokia Networks
ClientClient :: Vodafone Hutchison AustraliaVodafone Hutchison Australia
Roles and Responsibilities :
Supervision of Access L0 Teams (RAN,Facility,TX,HD & Comms)
Manage staff schedules for all the shifts
Reporting the applicable SLA with customer
Doing the Quality checks
Preparing Post incident report for P1 & P2 incidents
Motivating the staff to achive the SLAs
Maintaining the Quality in the deliverables
Providing OJT to the newly hired employees
Following Incident management process for critical & major Issues
Ensuring end-end support, coordination and control of assigned Incidents
Ensuring planned outages are carried out/rolled back in maintenance window
Working with Tools team on Fault Management Process for Tools development
ProjectProject : #2: #2
Project NameProject Name :: Vodafone AustraliaVodafone Australia
RoleRole :: Alarm Monitoring EngineerAlarm Monitoring Engineer
ClientClient :: VodafoneVodafone
Roles and Responsibilities :
Monitoring the 2G, 3G & LTE nodes communication networks of Vodafone (Australia).
Taking responsibility in resolving RAN and Facility related faults in 2G, 3G & LTE network services (BTS,
NodeB, BSC, RNC, and eNodeB) of Huawei.
Handling the multiple sites outage, Troubleshooting WBTS/ RBS Hardware and performing soft-reset
when its’ get degradation due to internal faults.
Performing L1 investigation and analyzing the factors caused for the outage.
2G, 3G & LTE faults are checked and actioned by logging in to the manager node.
Diagnosing & fixing the fault remotely, if not Incident will be raised and engaging field Support technician
to clear the fault within SLA.
Accountability and responsibility in handling Incident Faults.
Co-ordination with TCM for planned activities or outages. Refering planned activity details after fault
occurs and proceed further.
Creating and following “Incident Reports” for the outages using BMC Remedy (ITSM tool).
Work orders raised by using ITSM Ticketing Tool. Incident will be created based on the seveirity of the
fault.
Capable of handling the ticketing tool effectively.
3. Ensuring all faults and service interruptions are captured in the trouble ticketing systems, providing
regular updates.
Providing technical instructions to BTS engineers/ Technicians of Australia in order to back up
the sites and resolve the internal/ external faults of BTS.
Handling calls from fault management engineers and initiate the right response to them positively &
professionally.
Conference Bridge with Resolver groups to “Fix-the-Fault” within the SLA time frame.
Escalation & Notification to keep Management & other Business Units informed during system outages.
Conveying the outages to all by sending SMS & email notification and updating the same to Vodafone
customers via Outage notification board.
Capturing the outages in the Daily Outage report and Outage Board for the customer notifications.
Liaising with other service providers and subcontractors to fix faults and Co-ordinate with Field
Technician & Engineers to solve the fault by doing joint investigation.
Liaise with Shift Managers (Vodafone-Australia) on daily EOD reports.
Certifications from Nokia
A3 Methodology Introduction
Purple Level Recognition Learning Program
Root Cause Analysis and Escaped Defects Analysis for CO and Services – Assessment
Key Member in Green belt project ( IVR Abandoned calls and operator performance)
AchievementsAchievements
Received Employee of the year 2015 for the APAC team in Nokia
Received recognization award for the INC Reduction Project on the hands of VHA CEO (Inaki Berroeta)
Received SLA Achievement Reward for Mains Fail SLA Reporting
Received SLA Achievement Reward for Event management SLA Reporting
EDUCATIONEDUCATION
Bachelor of Computer Sciences (B.SC) May 2010.
College : HRD Degree & PG College
University : Osmania University (Hyderabad).
Intermediate in Mathematics, Physics, Chemistry (MPC), June 2006.
College : Nalanda Junior College.
University : Board of Intermediate Education, Andhra Pradesh.
SSC (10th
Standard), June 2004.
4. School : P.C High School.
University : Board of secondary Education, Andhra Pradesh.
PERSONAL PROFILEPERSONAL PROFILE
Name: A. Naveen Kumar
Date of Birth: 10-03-1988.
Father’s name: A. Chandra Sekhar
Sex: Male.
Marital Status: Unmarried.
Languages: English,Tamil, Hindi, and Telugu.
Nationality & Religion: Indian & Hindu.
Date:
Place: (Naveen Kumar. A)
