1. Johann Barnard
11 Mont Pellier, 799 Veda Ave, Montana Park X70, Pretoria Gauteng 0182
Cell: 0836481383 - jbarnard76@gmail.com
Summary
Client focused technical specialist, Customer relationship and Infrastructure supportManager with 17+ Years
experience in Customer support providing 1st, 2nd and 3rd level support to a broad base of local and international clients.
Solid understanding of the complete infrastructure frameworkfrom Data Center design to end user support.
Managementofa team of technical team to ensure customer satisfaction atall times (24/7/365)
Qualifications
Solaris Project Management
Netapp Team Leader
SUN Hardware Customer SupportManager
VMWARE BusinessDevelopment
Symantec Solutions Architect
F5 Disaster Recovery
Qlogic Advanced troubleshooting on performance and
system diagnostics
Accomplishments
Customer SupportEngineer award 2004 - Incentive trip to Dubai
Customer SupportEngineer 2006 - Promoted to Senior Technicalsupport specialist
Customer Support Engineer award 2007 - Financial Incentive
Customer SupportEngineer 2009 - Promoted to Team Leader
Customer SupportEngineer award 2010 - Financial Incentive
Customer SupportEngineer 2010 - Promoted to Support Manager
Customer SupportManager 2012 - Promoted to Sales and SupportManager
New Implementation Specialist (Africa Footprint)
Implementation of majority of the newInfrastructure in Africa.
Assigned Data Center relocation specialist and project Manager
Data center Design and layout controller
Professional Experience
Franchise owner
March 1995toDecember 1996
Mat Cat Carpet Cleaning and Installations - Pretoria,Gauteng
Franchise owner
RomatexCarpetand Textile Education Course
Management/Salesand Carpet Cleaning Service
Support Technician
January 1997 to September 1997
Management Hardware Consultants - Pretoria,Gauteng
Network Cabling
PC Assembling
PC Support
UPS Installations
GeneralAdministration
O/S and Software set-ups
Support Engineer, Senior Technical Support Analyst,Team Leader
October 1997toSeptember 2008
Amdahl/CCH/MGX/African Legend Indigo - Johannesburg, Gauteng

2. NT Server Set-up
NT Server Support
NT Workstation Set-up
NT Workstation Support
Solaris Installation and configuration
Sun hardware Support
Solaris Software Support
Advanced Hardware and Software Support
Sun Cluster Support
Amdahl Hardware Support,
Storage L-Series hardware Support and Installations.
Trouble shooting on all Sun Hardware platforms and SolarisversionsCapacity planning (pre-sales).
Veritas VXVM, VXFS and Net backup support and Installations.
2nd level Customer support,
Solutions architecture.
Standby on a monthly basis.
Backup team leader.
Strategicaccount planning and support
Consulting based on-site professional servicesto key customer accounts
Office based Hot desk specialist focusing on Customer satisfaction and mission critical support.
Netapp Installations and maintenance 1st and 2nd level support based on new product take on. (2007)
Project Team Leader
International Projects
Nigeria – Lagos
MTN/ E-connect/Ericsson
Implementation of Sun Hardware and Solaris roll-out
L700 Storage Unit performance optimization and Hardware support.
Uganda – Kampala
MTN/Ericsson
Implementation of Sun Hardware and software in initial roll-out oftelecommunication structure.
Mozambique – Maputo
Mcell/Ericsson
Implementation of Sun Hardware and software in initial roll-out oftelecommunication structure.
Botswana – Gaborone
Botswana Telecommunication
Initial Installation assessment.
Optimization ofSun Cluster, Sun storage and Veritas Net backup installation done bySUN. Implementation of processes
policies and procedures. (6 Month project)
Madagascar- Antananarivo
Telecom Madagascar
Implementation of Sun Hardware and software in the initial roll-out ofcell phone structure expanding for mobility from
land line system.
Local Projects
SAA
Data Center design and Layout at the FCCand ACC Data Centers
MTN SA
Re-develop and implementation of policies and procedures for the internal IT Team(OSS) Daily operations,backup
policies, Roll-out of SRS-Netconnect monitoring tool. General system Administration, knowledge transfer

3. Automated Outsource Services
Remote system administration, System management and Data Center re-locations.Complete Re-allocation ofthe Data
Center to multiple locations.
Solutions Architect
October 2008toAugust 2009
Sithabile Technology Group - Midrand,Gauteng
Pre-sales Consultant
Solutions Architect
Xiotech Africa – Online Storage
Quantum Africa – VTL, library and standalone
Qlogic Africa – HBA and Switching
HDS – SMS100 only
Symantec - Data backup (Security) and management
CommVault – Data backup management and archiving
StorVault – Online data backup.
VMWARE – Integration with Xiotech virtualized storage
Ensuring end to end data protection, management and integrityofcustomer data.
Build and configure end to end Backup and storage solutions based on customer requirements.
New product updates
Presentationsbased on customized requirementsand configurations
Ensure fullyfunctionalconfigurationsbefore finalsign-of.
Cold calling, introducing STG to newpotential customers.
Blue sheet implementation and completion with the sales department.
•Senior technical Support Analyst/ Customer services Manager
October 2009 toNovember 2013
African Legend Indigo - Sandton,Gauteng
Solaris Installation and configuration
Sun/Oracle hardware Support
Solaris Software Support
Advanced Hardware and Software Support
Storage L-Series hardware Support.(L180,L700)
Capacity planning (pre-sales).
Veritas VXVM, VXFS and Net backup support and Installations.
2nd level Customer support,
Solutions architecting.
Strategic accountplanning and support on a consulting bases, onsite professionalservicesto key customer accounts
Advanced troubleshooting on performance and system diagnosticsto keyaccounts
Project Management
Key Account Manager
Helpdesk Manager
Energy advisor
Energy saving Calculation manager
Solar & Replacement Lighting Installation and Sales
LED and Solar Lighting installations and Management
LED and Solar Sales & Services Manager
Local Projects
Standard Bank SA.
Serengeti Project,Team Leader/Project Manager.
Managing and planning of the re-location of 1800+ servers from multiple locationsto a newData Center. System
Administration and assistance to the current UnixTeam. Knowledge transfer
LibertyLife SA.

4. On Site SolarisSystem Administrator.
Assisting Customer on day to day activities, Ensuring the Production and disaster recoverysites are aligned and tested
successfully.Troubleshooting, Performance monitoring,Patching ofservers, loading of firmware and capacity planning
Customer support Manager
December 2013 to Current
RO-IT Support - Centurion,Gauteng
ICT Managed services contract management
System Support
New system development and implementation
Implementation ofnewpolicies and procedures
Business development
Local Projects
Accenture:
PeopleSoft & Oracle SuperCluster design Project
Infrastrure design team Lead
Conceptual design
Technical design
Implementation planning
Education and Professional Training
High School Diploma :1994
Silverton High - Pretoria,Gauteng, South Africa
Afrikaans First Language
Maths
English Second Language
Science
Business Economics
Metal works
Packages
Microsoft Networking Essentials
Microsoft Administering WINNT 4.0
Microsoft WINNT 4.0 Core Technology
Microsoft WINNT 4.0 Enterprise Technology
Internetworking with TCP/IP on NT 4.0
SNA Server 4.0
Sun (Unix) Hardware Foundations
Solaris 2.XFundamentals
Sun Enterprise Server Maintenance
SEC HA 1.2 Administration
Sun SPE Partner training
Sun Fire Workgroup/Enterprise Server Administration
Sun Advanced Field Support Essentials
Solaris 2.XSystem Administration 1
Solaris 2.XSystem Administration 2
Solaris 2.XNetwork Administration
Storedge L180/700/5500 Library Training (Dubai)
TDC 133Sun Storage and SAN
TDC 131Sun Entry level Servers and Desktop Systems
TDC 132Sun Enterprise server
TDC 150Sun Cluster 3.1
TDC 151Solaris Volume manager and Veritas Volume Manager
SGRTSUNGlobal Resolution and Troubleshooting
Sun Fire 15K Administration & Maintenance

5. VeritasNetbackup 5.1
SA 299 Advanced System Administration for Solaris9
SA 399 Advanced Network Administration for Solaris 9
WS-2995:Performing Advanced Installation Procedures
WZT-5060: Sun Fire (TM) X4500 Server Administration
WZT-1325: Restriction of Hazardous Substances(RoHS) Awareness
F5 Fundamentals
F5 Advanced
F5 Web accelerator
Symantec Storage foundation 5.0
Netapp fundamentals
Certified Blue Coat Proxy Administrator
WZT-5380 - Sun Fire X2100
WZT-4923 – Sun Fire X4200
Netapp ASAP (Advanced storage)
Qlogic FCA
Xiotech ISE
Miller Heiman: Strategicselling. (Blue sheet event)
VMWARE – Pre-sales (VTSP)
VM-Ware Vsphere 4 Installation Configuration and Management
Netapp Accelerated NCDA Boot Camp Data ONTAP 7.3
Solaris 10 Sys Admin1
Solaris 10 Advanced Sys Admin.
Symantec Veritas Volumemanager 5.1
WZT-6508:Sun Fire Nehalem-based Rack MountServers Architectureand FeaturesWZT-6508
WZT-6509:Sun Fire Nehalem-based Rack MountServers Installationand ReplacementWZT-6509
WZT-6510:Sun Fire Nehalem-Based RackMount ServersConfiguration and Administration
WZT-6511:Sun Fire Nehalem-Based RackMount ServersTroubleshooting
WZTB-2987:Sun Fire X4800 Server Maintenance
WZTOI-3546:NM2/M9 Troubleshooting
EMC 2011 VelocityAffiliate Development for Sales
EMC 2012 VelocityAffiliate Development for Sales
Afrison/Beson LED Lighting and Solar Usage
Languages
Afrikaans - Fluent
English - Fluent
Personal Information
Johann Barnard
Date of Birth:1976 03 28
Religion: Christian
Marital status:Divorced
Children:2 Foster Children aged 15 and 18
Health: Healthy
Personal qualities:
Honesty, motivated, analytic, pro-active, strong leadership skills and passionate about people and people development.
I'm an avid motorcyclist with a passion for people with like-minded interests. President ofPearlBlackMCC (Family
orientated motorcycle Club with Christian values)
Member of the Pretoria Biker Council