• Solid experience and hands on experience working with Cisco IPCC Enterprise VOIP infrastructure, (Call
Manager, IVR, ICM, Rogger, CTIOS/PG, AW and Cisco Unity)
• 16 years of solid experience in Network design, support and integration
• 3 year of Voice and Telecom experience with Nortel DMS and PBX product line as well as SS7
• 10 years of Project Management experience, with exceptional track record working with multi –national
teams on numerous IT projects
• 9 years of experience in customer relation skill, dealing directly with external customers, RFP review and
response, providing customer access and managing customer networks.
• 8 years experience in Network Security, dealing with review, implementation, vulnerability assessment,
incident response, security breach investigation, security policy/standard enforcement and audit
• Hands on experience with Cisco, Nortel and other vendor products (Router, Switch, IDS, VPN, Firewall,
Network Management systems and more)
• Dedicated, flexible, thrived on challenges and excellent analytical, with strong customer services skills
Router, Switch Configuration & Trouble-shooting
IP routing: EIGRP, IGRP, OSPF, BGP, VRRP, RIP1, RIP2, Static Routing
LAN switching, VLANs, private VLANS, VTP, STP, trunking, Ether Channel, layer3 switching
Router set-up, QoS, IP multicast and Policy Based routing, VoIP
Frame-Relay, T1, T3, ATM, PPP, ISDN-BRI, ISDN-PRI, TLS, ADSL, TLS
Network Security Management
Nokia Checkpoint Firewall, Symantec Raptor, Cisco PIX, Netscreen, Boarderware, ISS Proventia
RSA ACE SecureID and token, remote access authorization, authentication
Cisco ACS (TACACS+, RADIUS), Encryption and 3DES
IPSec/VPN (Client to Server and Customer B2B), PGP
MS-Proxy/IIS configuration and logs
Change management, security standard/procedure review, enforcement and audit
VOIP Specialist/ Supervisor, 2006 – Present
Financial institution, Toronto
Supervised the network team and delegated projects and provided guidance.
Managed Corporate Network and VOIP-IPCC environment.
Project lead for IPCC 7.x upgrade and successfully demonstrating in the lab environment the upgrade process
using a copy of production ICM and IVR scripts.
Managed and participated in the IPCC Enterprise upgrade project, replacing old hardware as well as moving to
Call Manager 4.13, ICM 6.0 and IVR 4.05.
Upgraded QA-VOIP and build a new DEV-VOIP environment to improve the development cycle.
Developed a number of ICM scripts for new customers and provided support for UAT / BAT testing.
Provided 2nd / 3rd level pager support for 24/7 service availability, both for Voice and Data.
Worked with third party service provider and ISP for VoIP planning and implementation, e.g. IOS feature set
check and updates, dial plans, server platforms, deployment model.
Participated in BCP, (backup and recovery) testing and doing yearly inventory of all data equipment.
Network Engineer, 2002 – 2006
AGF Mutual fund / UNISEN, Toronto
Designed, implemented and managed network access solutions for major banks, mutual fund and insurance
companies to use Fund Transfer Agency, back-office and other financial based systems.
Managed the corporate network security infrastructure, (Internet and customer based), consisting of Check
Point and Raptor Firewalls all managed centrally.
Planed and implemented the new network design for a huge customer move (hundred of users moving at a
time), at TD and FCP Towers in Toronto as well as some regional offices. This move involved planning and
implementing new network infrastructure, changing IP-addressing and firewall rules and dealing with vendors
to order new circuits.
Act as technical resource in projects, work closely with members of the project team and provide input in
design process, review network design and implementation plan.
Subscribe to vendor security alerts and prepare for timely patches to routers, switches, and firewall.
Research, identify, document and implement corporate security improvement with reference to ISO17799, e.g.
access control, encryption, authentication, logging, auditing, security patches.
Member of Corporate security response team responsible to, investigate and document security incidents, i.e.
password attack, social engineering problems.
WAN Engineers, 2000- 2002
Nortel Networks, Toronto
Managed Nortel’s Global Core & Internet Network, (Hundreds of Cisco / Nortel router and switches)
Created a Remote Access/ Client Server Lab Environment for customer solution, hence reducing the new
service turn around time and saving the company thousands of dollar in revenue.
Successfully designed and implemented 2 new Internet POPs for regional Nortel offices, providing faster
Internet service as well as local DMZ environment for evaluating new products and services for Nortel
customers. This task resulted in increase customer satisfaction and cut the product delivery time by half.
Reduced annual expenses by $400K, through careful planning and circuit elimination.
Recommended cost cutting measures by use of VPN, resulting in $15-$25k of saving per site.
Network Specialists, 1996 – 2000
Nortel Networks, Toronto
Reduced the long distant/ 1-800 yearly calling charges by $800K, through leading a team of Engineers in
implementing Nortel’s first Global VPN infrastructure for Teleworking users.
Worked with a team of engineers to role out Secure-ID for over 35,000 remote access users globally and were
able to achieve this goal one month ahead of schedule.
Implemented a VPDN setup for ISP dialup and broadband Internet access using L2TP as the tunneling protocol
and PPPoE as DSL access method.
Assisted Nortel's Sales force with RFPs and provided technical input and pricing to win new contracts.
Administered the Stealbealt Radius server as well as the Nortel/Shiva Remote Access servers for dialup and
ISDN based remote access/ home base users.
Met with potential suppliers to understand their offerings, initiated RFP process to select vendors as required,
negotiated contracts, and participated in monthly vendor meetings to review their performance and identify
potential issues or opportunities.
Client Server Architect, 1995 – 1996
IBM Corp, Toronto
Successfully completed 7 outsourcing contracts, by reviewing customer RFPs, doing the baseline study and
responding back to the sales force with the technical requirements and the implementation and ongoing costs.
Migrated 3 customers over to IBM’s network once at the post sales implementation, ensuring all the support
staff is properly trained and informed about the new customer environment and call tree.
Managed and maintained IBM/ISM’s Customer Network of over 150 Cisco Routers.
Evaluated and advised ISM sales force on new outsourcing contracts and as a result received very positive
feedback both from the customer and management.
Network Engineer, 1993 – 1995
Nortel Networks, Toronto
Improved problem response time by implementing the Spectrum network management system.
Improved reports and diagnostics by setting up 7 Dist-Sniffer systems.
Provided 2nd level pager support for North American locations.
Produced monthly Network performance reports using SAS.
Telecom Verification Engineer, 1991 – 1993
Nortel Networks, Toronto
Successfully completed the testing and verification of 3 major product lines from BNR and by doing so helped
to improve product quality and stability.
Studied new DMS telephone switch system designs and documented appropriate test cases for system
evaluation in the Nortel Brampton Lab environment.
Prepared system boards with actual hardware faults for testing in the lab with DMS running with simulated
traffic from the traffic generators.
Data filled the DMS systems and prepare them for test execution and verification.
EDUCATION & TRAINING
Bachelor of Computer Science (Honours), Carleton University, OTTAWA 1991
CCNA (Cisco Certified Network Associate) 2002
CCVP certification for Cisco (perusing)
CISA (Certified IT Security Auditor)
PROFESSIONAL & PERSONAL DEVELOPMENT
CVOICE / QOS Boot Camp
CIPT1 / CIPT2 Boot Camp
IP IVR programming
Building Scalable Cisco Internetworks (BSCI)
Cisco Internetwork Design (CID)
Checkpoint Management I
Nokia Checkpoint boot camp
Distributed Sniffer training
System Administration, Networking and X-windows
Personal development courses:
Customer Services training
Project Management & Advance Project Management
Listening Skill & Influencing Others