1. Al-mhir M. Badua
E-mail Add. Mc_mhir@yahoo.com
Cel # 0545681155
Transferable Iqama
Summary of Qualifications
 Graduated with the Degree in Bachelor of Science in Computer Engineering,
Universidad De Zamboanga. Zamboanga City, Philippines 7000 (April 2000).
 Brainbench Certified Network Technical Support.
 Superior troubleshooting and technical support abilities with migrations, network
connectivity, and security and database applications.
 Develop exceptional relationships with co-workers, management and end users.
 Excellent communication and problem solving abilities.
Objective
Seek for challenging work environment as an IT or Network Professional and the
possibility of career advancement and opportunities.
Further enhance and advance my skills in administering network environments (using
different platforms), installation of computer new and innovative hardware and software
application and troubleshooting.
Course: BACHELOR OF SCIENCE IN COMPUTER ENGINEERING
PROFESSIONAL EXPERIENCES:
Company Name: Bank Aljazira, Takaful Division
Position Title: IT Support officer
Specialization: IT/Computer - Operation/System
Location: Jeddah, Kingdom of Saudi Arabia
Duration: April 2012 –November 30, 2015
Work Description:
Successfully installed, configured and maintained the following:
 Installed, configured Windows 2008/2012 server file backup and restore
 Installed configured AD,DNS,DHCP and client user
 Responsible for any software and hardware upgrades.
 Trouble shooting technical problem, installation of hardware and software
 Provide technical support to telephone and email requests from users for all PC
hardware, software.
 Deploy PCs and associated peripherals including new installations and the
redeployment of existing equipment
 Install and configure operating systems to agreed standards under the direction
of the Team Leader

2.  Install and configure software to agreed standards under the direction of the
Team Leader.
 Maintain the existing PCs and peripherals to standards determined by the Team
Leader.
 Performing upgrades, new installations and carrying out routine procedures.
 Assist in the compilation and maintenance of an accurate inventory of hardware
and software.
 Liaise with colleagues in all Directorate Support and Technical Development
teams to ensure continuity of service for all users.
 Network printer and Scanner installation/configuration
 Contribute to ensuring that the Service Desk systems and software are kept up to
date and messages are passed on and feedback received promptly
 Maintaining and troubleshooting gmail email of all client users
 Handle and maintains 100-500 workstation including the server.
 Maintaining and troubleshooting the Symantec protection manager
 Symantec Ghost Server for imaging operating system thru network
 Active Directory for windows 2003/2008 servers.
 Local Area Network (Structured & Vertical Cabling)
 Wide Area Network (Static & Dynamic Routes
 Resolving access point, configuration, and troubleshooting.
 invoice printer installation, configuration, and troubleshooting
 Installed, configured Dell power edge R720xd
 Provide client support and technical issue resolution
 Installed, configured Dell power vault NX3100
 Installed, configured IBM xseries 346
 Installed, configured Cisco aironet 1200 wireless access point
 Repairing computers and laptops windows 7
 Installation of UTP Category 6 cable wires.
 Responsible for any software and hardware upgrades.
 Responsible for Avaya PBX and telephones, configuration and troubleshooting
 Heterogeneous OS (e.g. Windows XP, Windows 7).
 Installed, configured lotus email 8.5
 Symantec Protection client antivirus
 Installed, Configured Hyper V virtual Machine
 Remote Desktop Connection, Pc Anywhere and Dameware
 Help Desk technical support
Company Name: Northrop Grumman Mission System Arabian Co.(NGMSA)
(Industrial Security Upgrade Program (ISUP)
Position Title: IT Support / Safety Security Officer
Specialization: IT/Network/Contractors Security System
Location: Alkhobar, Kingdom of Saudi Arabia
Duration: Jan 2010- Feb. 2012
Work Description:
Successfully installed, configured and maintained the following:
 Administering appointments with ARAMCO for identification badges, Temporary
Access and safety briefings
 Maintaining a data of accessibility at the various sites for employees and vehicles
 Maintaining SAGE ACCPAC for the accountant access.
 Maintain and apply knowledge of current policies, regulations, and industrial

3. processes.
 Design and build safety equipment
 Inspecting Equipment, Structures or material
 Organizing, Planning, and prioritizing work
 Processing information
 Maintaining and updating the ARAMCO for identification badges of sites
engineers.
 LAN, WAN, TCP/IP Configuring and Maintaining of all aramco sites
 Maintaining and troubleshooting of all Surveillance security camera in aramco
sites
 Installation and configuration the outdoor security cameras of all aramco sites
 Maintaining and troubleshooting the fiber optic connection
 Trouble shooting technical problem, installation of hardware and software
 Network printer and Scanner installation/configuration
 Provide technical support to telephone and email requests from users for all PC
hardware, software
 Installation and configuration AVAYA Central and avaya telephones
 TCP/IP oriented (both IPv4 and IPv6)
 Maintaining and configuration Active Directory for windows /2003 server
 Installed, configured Windows 2008 server file backup and restore
 Symantec Ghost Server for imaging operating system thru network
 Local Area Network (Structured & Vertical Cabling)
 Wide Area Network (Static & Dynamic Routes)
 Help Desk technical support
Company Name: SYSTEM SECRET TECHNOLOGY
Position Title: Technical Support Engineer
Specialization: Telephone/Network/ Security System
Location: Riyadh, Kingdom of Saudi Arabia
Duration: July 2004- December 2009
Work Description:
 Installing and Maintaining Active Directory 2003 server
 Configure and troubleshooting files backup server
 Maintain updating upgrade software and hardware
 Installed configured AD,DNS,DHCP and client user
 Trouble shooting technical problem, installation of hardware and software
 Network printer and Scanner installation/configuration
 Installing and troubleshooting security Camera
 Installing and configure PBX central
 Network termination and cabling
 Updating the IP addresses list of users
 Updating MacAfee antivirus of client users
 Help Desk technical support
 Monitoring Remote desktop Connection, Dameware.
Hardware

4.  Linksys Access points and Routers for wireless technology (WAP54G, WRT54G)
 Power edge R20
 Power edge R310
 Power edge R70xd
 IBM Xseries 346
 IBM Xseries 365
 IBM system x3550
 Micronet Wireless devices
 Cisco aironet 1200 wireless accesspoint
 Cisco Router 2600 Series
 Linksys
 Cisco Wireless
 3Com Switch, Hub
 ADSL modem
 Fluke 620 LAN Meter
 Cable Tester CT100
Application Software and Internet Application
 Microsoft Office (Word, Excel, Power-Point, Front Page, Outlook)
 Windows Server
International Certifications:
Certification Name: Computer Fundamentals (Win
95/98)
Date: 2003-08-29
Authority: Brain bench
Certification Name: Typing Speed & Accuracy
Date: 2003-08-29
Authority: Brain bench
Certification Name: Network Technical Support
Date: 2003-08-31
Authority: Brain bench
Other Certifications:
Software installation Click on line
LAN and Internet installation Zamboanga City
Cisco networking fundamental CCNA Cisco training
Zamboanga city
I hereby certify that the above information is true and correct to the best of my
knowledge and belief.
AL-MHIR M. BADUA
Applicant’s Signature