1. Jingjing Zhao
4736 Hedgemore Dr. Unit P Charlotte, NC 28209
Cell: 704-449-0938 Email: Jingjing.Zhao@ccbcc.com
RELATED WORK EXPERIENCE
Coca-Cola Bottling Co. Consolidated, Charlotte, NC (CCBCC)
Floater June 2016 – Present
 Utilizing various skill sets to assist legacy inbound, outbound,Email and training in sales and equipment service
Bilingual Inside SalesRepresentative (Legacy Inbound & Outbound) Dec 2014 – June 2016
 Managed a portfolio of up to 1000 customers of the Nashville, TN branch,and maintaining a 97% customer satisfaction rate
 Trained 14 new hires to ensure that performance and quality control goals are met or exceeded in both sales and equipment service
 Analyzed reports, implemented measures that improved adherence by 10.3% and decreased average handle time by 4 minutes
 Developed a job aid for Zip-OPSR locator in New Business Lead, which has increased the efficiency to find the right OPSR
 Weekly outbound category selling champion by closing 10 voids,earning 22 points and 27% close rate; weekly inbound sales
champion, by selling to 3 targeted customers of total 16 cases
Northwestern Mutual, Charlotte, NC May 2014 – Nov 2014
Financial Representative & Campus Ambassador
 Provided holistic financial services for families, businesses,and individuals in the community
 Assessed customers’needs to provide appropriate NC & SC life, Accident and Health Insurance product
 Recruited and interviewed financial representatives by working with outstanding student organizations at UNC Charlotte
TIAA, Charlotte, NC Dec. 2012 -May 2014
Individual Advisory Services Intern
 Partnered with senior leadership team on high-level national projects by working with large database
 Trained 5 interns and executed the quality assurance programs though monitoring and audits
 Initiated a job aid on how to set up dual monitors for new hires
 Coordinated and facilitated weekly team meetings to update projects and continually improve the data analysis process
UNC Charlotte, Charlotte, NC
MathematicsLearning Center, Charlotte,NC Grader & Tutor Jan. 2012 - Dec. 2012
 Graded and documented assignments for faculty teaching large sections up to 130 students in mathematics/statistics courses
 Tutored students and developed efficient processes to improve students’ performance from 82% to 96%
International Student & ScholarOffice Student Assistant Dec. 2010 - May 2012
 Supported up to 800 international students and scholars by working with confidential documents
 Advised new students through orientations and workshops on academic performance and work status related issues
LEADERSHIP SKILLS
Live Positively & Learn and Lead Team of CCBCC
Committee Leader Jan. 2015 – Present
 Leading committee meetings and planning programs for over 200 CCC employees with 5 other officers
 Interviewed and selected vendors for the group workout program, negotiated on behalf of CCBCC
 Presented at the Town Hall and received many positive feedbacks
International Club of UNC Charlotte
President Apr. 2011 – May 2014
 Presided over weekly executive meetings and coordinated group activities with 12 officers and 1 advisor on all matters
 Organized trips and led diverse student groups up to 57 to Washington D.C., Orlando, FL and New York City
 Coordinated trip logistics and managed trip budgets of$23,000 up to $50,000, and made profit of $3,000 up to $6,500
Vice President Aug.2010 – Apr. 2011
 Supervised welcome party for up to 500 new students fromFall 2010 to April 2011
 Arranged annual writing competition, student showcase,and U.S. National Whitewater Center excursion
SKILLS
 Problem solving,analytical skills
 Microsoft: Word, Excel, PowerPoint and Outlook
 SAP, CICS, Margin Minder, Telescope
 Languages: Fluent in Mandarin, Basic communication in Spanish and Cantonese
EDUCATION
Honors in Business,B.S.B.A., magna cum laude, Finance, B.S., magna cum laude, Statistics,Minor, Economics May 2014
The University of North Carolina at Charlotte, Charlotte, NC (UNC Charlotte) GPA: 3.81/4.0
Studied abroad in the London School of Economics, London, UK Jul. 2012- Aug. 2012
Honors program senior thesis: Measuring 2008 Financial Crisis with CoVaR, 2014 UNC Charlotte Mathematics and Statistics Department
1st place winner