1. ASHLY OCHOA
1517 14th
Street Rock Island, IL 61201 - (309) 428-7123 - Ashlyochoa.ao@gmail.com
SUMMARY OF QUALIFICATIONS
 Business and Customer- Service Professional with more than 10 years of experience
 Strong communication and interpersonal skills
 Proven ability to be self- motivating, and maintain an enthusiastic, productive work
environment
 Highly organized, able to lead and work successfully in team environments
 Very flexible and adapts well to change
 Fluent in spoken and written Spanish
EDUCATION
Western Illinois University, Moline, Illinois Anticipated Graduation December 2015
Bachelor of Business: Human Resource Management with Marketing Minor
Black Hawk College, Moline, Illinois August 2011
Associate in Arts: Business Transfer
WORK EXPERIENCE
Member Service Representative June 2011 - April 2015
Vibrant Community Credit Union, Bettendorf, IA
 Exceptionally maintained member information confidential
 Aided the credit union in reaching goals by opening 5 credit cards in one month
 Generated $16,000 in balance transfers in a single month
Phone Representative October 2007 - January 2011
Group O, Milan, IL
 Aided Spanish speaking customers in redeeming product purchase rewards
 Achieved consistent excellent call reviews and many pay increases
 Trained new hires on call procedures
Account Specialist January 2006 - April 2007
APAC Customer Service, Davenport, IA
 Helped customers with financial decisions in regards to credit cards
 Received many rewards for exceeding goals
 Acted as team lead while supervisor was away for vacation
RELATED COURSES AND PROJECTS
Business Law Organizational Development
Compensation Operations Management
Employment Law Performance Management
Human Resource Management Principles of Management
International Human Resource Management Staffing (recruiting/selection)

2. ASHLY OCHOA
1517 14th
Street Rock Island, IL 61201 - (309) 428-7123 - Ashlyochoa.ao@gmail.com
Organizational Behavior Statistics
 Located recent employment cases using Lexis-Nexis, wrote summaries, and made class
presentations to describe the facts of the case and the issues related to the findings of the court
 Designed a comprehensive pay and benefits plan using a human resource simulation which
included determining an internally and externally aligned compensation structure based on data
provided as well as performance based pay
 Completed six ‘job’ assignments as a HR Manager including: calculating adverse impact
statistics, designing a selection system, completing and reviewing a career development
inventory, conducting a job evaluation, giving/receiving performance feedback, and making
recommendations for handling a workplace violence situation
 Chose a job position at a local organization, conducted a job analysis, developed a recruitment
and selection plan for the job position, and made presentations to organizational representatives
 Chose a job position at a local organization, conducted a job analysis, developed a performance
management system for the job position, and made presentations to organizational
representatives
STUDENT ORGANIZATIONS
Chapter Secretary August 2014 - May 2015
Society for Human Resource Management
 Created schedules, flyers, member applications, and all other tangible material
 Collaborated with WIU and WIU Alumni to organize Human Resource Management
career events
 Participated fundraising to help reach chapter goals
 Ran chapter meetings and recruited new members
PROFESSIONAL ORGANIZATIONS
 Society for Human Resource Management (SHRM)
VOLUNTEERING
Girl Scout Troop Leader August 2010 - Present
Girl Scouts of Eastern Iowa and Western Illinois, Troop #8988
 Coordinate and manage many service projects throughout the year
 Management of more than $10,000 in Girl Scout Cookie Sales, as well as other
fundraising activities
 Plan and organize troop meetings
 Recruit new Girl Scout Leaders and Girl Scouts
AWARDS AND SCHOLARSHIPS
 Doris and Victor Day Foundation Scholarship
 Commitment to Excellence Award